Quality Management

Damian Fleming

**** ********** ***

Davie FL ****5, USA

Phone : 949-***-****

Email : ******.*******@***.***

Multi-dimensional quality and engineering professional with a talent for assessing needs, and requirements within a global environment. Communicate effectively with all levels of management, engineering, manufacturing, supplier and customer base in a highly professional manner. Logical, reasonable and adaptable to any situation.

Results driven leader that can meet and exceed goals set in an organization.

Project and Engineering management

Change management leader

New product introduction management from design to end of life.

Familiar with multiple products covering Telecom industry, PC industry and Consumer Electronics products.

Total quality management from design, manufacturing and customer support.

Global experience working in all major areas of United States, Asia and Europe.

Major Accomplishments:

Developed and managed supplier quality engineering teams globally. Updated the team skills, roles and responsibilities, re-engineered the teams with use of on-going external suppliers.

Defined and executed the new Gateway requirements for the total product management governance model for products from design through to end of life.

Member of the team at Gateway which implemented the introduction of the new Plasma series of products for Gateway. The 42” product achieved #1 status within the US market in less than 6 weeks from time of launch.

Lead position in the cross functional team to re-engineer the development and service models for the display products which yielded over $4M annual savings in cost of support to Gateway.

Led the quality team in the out-sourcing of Gateway manufacturing to sites in Mexico and Asia for all business units.

Defined the quality requirements in all legal contracts for new suppliers.

Reduced defects in manufacturing line integration fallout attributable related to suppliers by 90%.

Manage a fully integrated data warehouse and reporting service group utilizing high end statistical analytical tools.

Managed the product qualifications for Enterprise class hard drives at Western Digital, during which time business unit grew 200% year over year.

Manage the customer satisfaction teams for Western Digital for all the key Strategic Accounts worldwide. Achieved #1 Customer performance at All Key OEMS.

Successfully re-engineered teams resulting in upgrading of talent in various departments, (i.e. quality, engineering and customer management.)

Supply base reduction to improve cost savings, and procurement responsibility for defined components.

Component Engineering Responsibilities for key electrical and mechanical components to Military of Design requirements.

Database system developments from ad-hoc systems to full data warehouse teams.

Professional Experience:

Magic Leap, Florida – Senior SQE Manager March 2017 - Present

Development and execution of the Supplier Quality Engineering team in Magic Leap. Team owns supplier quality from design phase.

Established industry best practices to enable ongoing development of product from Magic Leap during current design phase.

Working in a matrix supplier model of Design, Contract Manufacturer and integrated external design partners in the development of new AR product.

Western Digital, California – Director Customer Satisfaction /

Business Integration Jan 2006 – Sept 2016

Jan 2006 – Director Customer Satisfaction & Quality Management

Management of the Field Quality Engineering teams in US for all key Corporate OEM customers. Developed Key Customer ratings for Quality from all key customers including key customers in Japan, achieved #1 Quality Ranking.

Responsible for the Management of the Data Management and Analysis team which supports the full integrated data warehouse supporting internal data needs from product qualification through to warranty cost management. Managed the customer qualification and application teams for the consumer electronics, desktop and notebook and tier 2 Enterprise divisions.

Member of the business integration team for Quality during business integration with HGST to achieve new working model.

Gateway (Europe & America) Director – Quality Engineering 1998 – Jan 2005

Customer Management

Develop a customer focussed team covering all geographical regions supported to achieve corporate objective of acceptable quality.

oIncluding re-building the customer teams post merger of Gateway and e-Machines

oDeveloped governance models for tracking performance to metrics

Created top level quality dashboards for tracking total quality management for the desktop and enterprise teams at an executive level across all total quality metrics.

Provided the quality leadership for the business units during the out-sourcing of our manufacturing and service support business which included the management of the ODM partners who build, test and support our product lines. Developed joint Quality teams with ODM’s to achieve common goals.

Supplier Quality Engineering Manager (Global responsibility) Europe Dec 1994 – May ’98, America’s June ’98 – Jan 2003

Improved process control within the group and supply base to deliver higher quality products to meet corporate objectives.

oNew Product Introduction requirements for the supply base to support Gateway, including use of HALT

oDeveloped Manufacturing Readiness Review process to be followed on all major new projects covering - Design, Quality, Capacity, and Logistics. Material and process capabilities were meeting acceptable targets.

oDeliver quality improvements which resulted in 25% reduction in AFR performance of the total supply base,

oA 90% improvement in quality in line manufacturing fallout at Gateway.

Evolved the team structure / headcount and support to adjust to reflect market requirements, resulting in

oDevelopment of local teams in Asia and leveraging our-source partnerships to manage expansion of products and customer base

oUpgrade talent to include design engineering and project management skill sets

Managed Supply base quality form design through to supply repair facilities.

Through creation of cross functional teams that I led, we achieved the following for the display commodity:

Reduced AFR rates from 7% to < 1

Created cost recovery programs that returned on average $1.5M per quarter for cost of poor quality from the supply base.

Re-defined the total qualification of the display line from electrical, mechanical and quality requirements from a previous hand off model.

Setting up global improvement projects within these suppliers to achieve business objectives which improved

oCommonality in performance across the supply base at facility level (mfg and repair sites)

oImprove capacity efficiency, reduced turnaround times and improvements in logistics and costs.

Europe Specific activities

Supplier management of supply base in EMEA from selection to management including RFP for out-source projects

oDelivered a ship to stock program and JIT program for increased inventory management

oDeveloped local sourcing for key commodities of displays, motherboard assemblies, mechanical components and localization services for s/w material and documentation.

AT&T - Ireland - Assoc. Technician supplier Quality 1986 – 1994

Assoc. Technician - Supplier Quality.

Day to day Management of the Incoming Inspection Area

oImplementing a Ship to Stock program to reduce non-valued added inspection in conjunction with our suppliers.

oCreation and maintenance of the Supplier Rating program

oInventory accuracy for the area – typical spend $100M per year

oDeveloped all ISO requirements for the area which resulted in successful ISO registration

Component Engineering responsibility for the following components:

oPrinted circuit boards / Mechanical & standard and custom parts), discrete components & cable assemblies.

Procurement activities including supply base reduction of ~90% and purchasing of printed circuit boards

Quality systems activities included being part of the team to successfully attain ISO 9002 / 9001 accreditation and implementation team

Owner of the corrective action systems for both internal and our external program with our suppliers.

Performed audits of all suppliers

New Product Introduction for new cable assemblies transferred from AT&T Bell Labs.

Education and Training:

Third Level / Company Training

City & Guilds of London Courses:

Metrology Associate Degree

Electronics Servicing

Telecommunication

Purchasing & Materials Management

Quality Management/Audit Accreditations

Six Sigma Black Belt Training (Gateway Certified)

Software: Microsoft programs, Word, Excel, Power Point, Outlook and Access. Unix software.

Franklin Covey Great Leadership Program, project and time management including courses on presentation skills.

References available upon request

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