Manager Sales

Rasean James Comeaux

**** ****** *****

Cheverly, MD Cell: 202-***-****

**************@*****.***

I am a dynamic, goal oriented manager with sixteen years of operational and departmental management experience. I utilize leadership skills to develop and cultivate successful behaviors in peers and subordinates. I am dedicated to brand integrity and growth through a focus on a company’s mission and core values. In my resume, you will find that I have a proven track record of building and structuring a brand to reach sustainable growth and optimal success.

Objective:

To be hired and developed in an upwardly mobile company to manage store or multi unit operations, high volumes of sales, and professional talent to its highest level of proficiency with compensation and benefits commensurate with my abilities.

Skills:

My skill-set includes but is not limited to; excellent verbal and written communication, project planning and management, budgeting and forecasting, human resources, as well as excellent overall supervisory and training skills. I am also proficient in Microsoft Office, including Excel, Outlook, and PowerPoint as well as several inventory management and customer relationship management software platforms.

Professional Experience

Store Manager October 2016-Present

La-Z-Boy Furniture Galleries Severn, MD

Spearhead operations of a 4.5 million dollar a year furniture business

Coached and developed Design Manager, Sales Manager, and Sales Lead as direct reports

Developed and executed design center program with Design Manager that accounted for 30-35% of overall store volume.

Assist Design Manager with coaching and developing Design Center associates to KPI's to drive top line sales of upholstery, casegoods, lamps, rugs, and accessories

Assist Sales Manager and Sales Lead with coaching and developing sales associates to KPI's to drive top line sales of upholstery, casegoods, lamps, rugs, and accessories

Overall management of sales cycle to includes the initial sale, production process, and delivery of products into clients home

Develop pipeline of customers to create clientele relationship to foster repeat business

Sales Manager February 2016-October 2016

LGCY Solar Mitchellville, MD

Prospect for home that may qualify for the solar conversion

Ensure homeowner can qualify for the Power Purchase Agreement and is educated on the details of the solar program

Schedule the site survey and ensure it is completed properly

Submit all permits to the county and the utility necessary for the homes solar conversion

Ensure any and all home owners association qualifications are met

Schedule and oversee completion of roof panel and electrical upgrade systems

Senior Sales Manager, Call Center August 2015-January 2016

Direct Connect Chantilly, VA

Take over existing call center team and increase call quality and sales

Develop and refine scripts for several business to business merchant and financial product solutions and implement the scripts into sales presentations

Coach and develop each Call Center Rep through a successful call flow

Create lead list based on geographic location, industry, and product vertical

Ensure proper transition of leads from prospective client, to a Inside Sales pipeline, to converted account

Implemented a Call Listening form and process for weekly and consistent coaching and development

Develop systems to track and maintain consistent workforce performance, sales metric performance, and conversion rate.

Source, demo, and install a new upgraded dialer system for the entire company.

Manager of Sales March 2014- August 2015

FrontPoint Security Tyson’s Corner, VA

Develop a team of Security Consultants to effective handle daily call volume.

Barge calls to monitor for FCC compliance, professionalism, and overall sales skills

Ensure call flow and quality assurance compliance by all Security Consultants

Ensure proper pipeline management to include not-called and on time percentage

Stay ahead of industry and competitor trends and hold daily pre-shift and weekly team meetings to share information with Security Consultants

Monitor Utilization to ensure maximum productivity from Security Consultants

Consistently ensure daily on-hold and call abandonment rate remains at lowest possible levels

Implement new products and process to the sales floor from Product Development and Strategy and Analysis departments

Hold weekly one on one's with each Security Consultant to discuss performance and development opportunities

Mentor and develop Security Consultants with interest in Sales Supervisor or Manager role

General Manager January 2011- March 2014

SWATCH Group Washington, DC

Daily operation of retail store in Washington D.C. Historic Union Station

Marketing and Brand promotion to increase stores visibility and sales

Hire, train, and develop entire staff to handle increased sales volume

Develop relationships and coordinate events to maximize corporate sales opportunities

Developed 4 associates to achieve over 100k per year in sales

Produced sales of 25% over budget for 2011

Exceeded all personal sales goals

Reported a record day of over $29,000 in 2012

Superior audit results including a 100% & 97% LP audits

High secret shop ratings.

Responsible for visually merchandising the sales floor and setting up displays for new sales promotion

Maintain full complete displays to maximize product placement and use of retail “real estate”

Created retail events to increase brand awareness and retail support

Increased productivity by building client relationships

Responsible for leadership, coaching, and motivating of associates and management team to achieve goals

Conduct weekly sales meetings to inform staff of new directives, promotions, and product launches

Developed a professional dress code policy for store management, that was implemented company wide

Top producer in the Mid-Atlantic District, spanning from Boston to Atlanta

Managed two locations while training a new manager and staff for an additional NSO

Consistently set sales standards for Mid-Atlantic District through store performance

Events And Operations Supervisor March 2009- January 2011

Levy Restaurants-Washington Nationals Stadium Washington, DC

Daily operation of a five hundred seat capacity fine dining restaurant, Lexus Presidents Club, at Washington Nationals Baseball Stadium

Operation of five hundred capacity in-seat(outdoor stadium seating) during games

Coordinate implementation of liquor and team merchandising promotions

Ensure staff is knowledgeable of promotions so they may share them with guest

Manage ten million in sales volume from March to October

Store Manager March 2005 – March 2009

Caribou Coffee Company Crystal City, VA

Hired and developed a team which had a vested interest in operational success

Increased weekly sales average from $7,000 to $12,500

Consistently lead the region in promotional sales from 2005-2008

Increased top line sales and bottom line profit to become a positive cash flow business

Increased average Mystery Shop score to 95%

Completed certification to become a Training Store Manager

Wrote, implemented, and completed my own District Manager In Training program approved by the company

Interviewed and trained several managers in the Washington, D.C. market

Developed and implemented community focused events and promotions

Created and coordinated marketing events, increasing brand awareness and customer loyalty

Acting District Manager of six locations for a combined 1.5 years during the absence of a full time District Manager.

Store Manager December 2000 – December 2004

Starbucks Coffee Company Greenbelt, MD

Managed all facets of business, including hiring, training, maintaining a competent staff, inventory, and cost control

Developed and implemented community focused events and promotions

Created and coordinated marketing events, increasing brand awareness and customer loyalty

Increased weekly sales from $12,000 to $17,000

Average Mystery Shop score of 95%

Record sales week of $25,000

Managing Partner July 1997 - December 2000

Domino's Pizza Team Washington Washington, DC

Managed all aspects of store operations

Promoted to high volume store

Designated Outstanding Manager of Montgomery County 1999

Additional Competencies

Marketing, promotions, and public relations

Excellent verbal and written communication skills

Project planning and management

Budgeting and forecasting experience

Human Resource management

Operating Statement reconciliation

Accounts payable and receivable

Exemplary supervisory skills

Proficient in Microsoft Office, including: Excel, Outlook, PowerPoint

Awards and Recognition

Quarterly Service Excellence Award 2005 Q4

(Contributing the highest level of financial success to the District)

Quarterly Service Excellence Award 2006 Q2

(With special recognition for training four new managers)

Quarterly Sales Average Award 2006 Q2

(Highest increase of sales and profit over budget)

Highest increase Year to Date Sales over last year in entire East Region at 24%

East Region Core Value winner “Success and Profit Create Opportunity” for 2006

Highest increase in Profit Year to Date over last year in entire East Region at 70% for 2006 and 40% for 2007

East Region “Manager Of The Year” Nomination – 2006

East Region “Manager Of The Year” Nomination – 2007

Top Holiday producer for Eastern District, Godiva – 2009

Certified Training Store Manager, Swatch – 2011

Store was moved into a higher volume category based on performance, Swatch -- 2012

References available upon request

Contact this candidate