Customer Service Manager
Resume:
MIRIAM BENTEBAA
Madinat Khalifa South
Doha, Qatar
Mobile # +974-********
E-mail Add: *****************@*******.***
Personal Statement
I am a highly self motivated individual who believes in professionalism. I am an honest and hardworking person. I take pride of my accomplishments and am always eager to learn, develop my skills and acquire advanced knowledge. I believe in teamwork.
Objective:
To seek a position in your organization that is challenging and stimulating whereby I can render a valuable and productive contribution and achieve growth and development.
WORK EXPERIENCE:
Caphy Complex (Caphy Properties)
Plot 84, Sector 42 Street 17 Plot 84
Khalfa A, AbuDhabi, UAE
Property Booking In charge & Property Coordinator /Maintenance(electrical, plumber works & ac maintenance)
& Cleaning, landscaping Supervisor / Sales & Marketing Executive- April’ 2015 – March’ 2017
Duties & Responsiblities details below:
Emirates Green LLC.
Hamdan St. corner Mouror St.
Abu Dhabi, UAE
Encoder (Making RFQ(request for quotation),TPQ(total product quantity), PO(purchased order)
OR DECLINE LETTER) – 2015
Duties & Responsibilities:
Received all the inquiries from ADCO.
Typing & sending to manufacturer or supplier.
Check availability weight,size & dimension courier
Call the supplier to follow up the RFQ
Received RFQ from supplier then make TPQ then send to ADCO.
After, if I received the approved PO then call supplier for discount then process the PO.
Send to ADCO
Green Bird Trading LLC
9 10th Street Al Salam Street, opposite KIA Motors
Near Abudhabi Mall, Abudhabi, UAE
MD PA/Company Executive Secretary- 2014
Duties & Responsibilities:
Answering/screening incoming calls then transfer to the concern department.
Managing Director travel agent online/travel agency hotel/air ticketing local & international.
Managing Director PA
Company Secretary
Arrange meeting to the top management
Distribute parcel to courier
Attending Meeting/s and taking notes
LPO
Communicating thru emails/calls to International supplier (Europe, USA, & Asian Fashion Supplier) regarding orders, appointment of MD and check availability items.
Dispatch/Received parcel
Received/Sending mails thru MS Outlook
Ordering stationary supply
Organize and coordinate all travel and related requirements for the MD to include: travel authorizations, flight tickets, visas, airport transfers & hotel booking.
Calling vendor for some other important need in the office.
Contact A/C / cleaning maintenance for the quotation then finalize to the top management before making LPO.
Sending thru online website claims
Maintain MD properties (like car when to be expired contact Insurance company for the quotation then finalized to top management).
Excellent in computer
MS office
On behalf of HR Manager I am also making letter for any Embassies to get Visa if needed.
Contacting concern Embassy Personnel.
Caphy Complex (Caphy Properties)
Plot 84, Sector 42 Street 17 Plot 84
Khalfa A, AbuDhabi, UAE
Property Booking In charge & Property Coordinator / Maintenance & Cleaning Supervisor
Document Controller/ Secretary/Sales & Marketing Executive- 2012 – 2014
Duties & Responsibilities:
Review daily calendar and determine what planning is required for the day in terms of tours, move-ins, move-outs and vendor activity.
Answer telephone in a friendly manner. Visit with “walk-in” and telephone prospects in such a way that communicates interest in their needs.
Schedule appointments for viewing, utilizing company procedures including appointment book.
Record all phone calls and walk-ins
Follow-up with prospective residents who do not leave a deposit.
Review Priority Action Drawer each morning to incorporate the steps needed to follow-up on pending applications.
Utilize established systems to ensure rental applications are processed in a timely manner.
Submit completed rental application to screening service, submit required paperwork to the Lease Administrator for Pre-Approval of household. Notify applicant once they are approved and schedule the Lease signing and Joint Move-in Inspection in appointment book.
Review Move-in paperwork with new resident and submit to the management..
Review lease expiration dates and utilize Re-Certification/Renewal Process Checklist to deliver notices, which allows
Nexaldes Sdn.Bhd.Abu Dhabi
H.O.Office, Abu Dhabi
Abu Dhabi, UAE
Receptionist /Admin Assistant / Document Controller/Front Office Executive/ Secretary
Sept 2009 – Sept.2011
Duties & Responsibilities:
Taking incoming telephone calls, dealing with such calls promptly in a professional manner, and re-directing appropriate calls to other individuals or departments within and outside the establishment
Meeting, greeting, and welcoming visitors
Entering visitors details into the visitors log book
Assist visitors fill out visitors pass, and issuing of visitors pass
Assisting new employees as well as old ones in some cases with provision of ID badges, time sheet, rotes, photocopying, sending fax messages, posting notices and mail distribution
General administrative duties including photocopying, invoicing, collecting cash and other forms of payments from customers if necessary, filing, booking and organizing board and or meeting rooms, ordering stationery, dispatching and accepting mails and couriers services (parcels)
Other specific duties that may be required of the receptionist by the employer.
Maintain updated records of all approved documents and drawings and their distribution clearly.
I make sure that the drawing compile properly by sequence.
Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability.
Maintain the files and control logs as required by the project.
I make sure that if they need something they have to log in logbook for safety purposes.
Typing of site documents, and follow up of all the site needs.
Input document data into the system to ensuring that the information is accurate and up to date.
Assisting the Admin Manager and Assistant where required.
Responsible for asset control and record management.
Contacting vendors for price control and update of items required.
Dr.Ahmed Abu Sharia Medical Centre
Opp. Khalidia Urgent Care & New Blood Bank
Khalidia Villa 2 A
Receptionist cum Data Encoder and Cashier / June 2007 – Aug 2009
Duties & Responsibilities:
Responsible for incoming and outgoing calls
Booking for appointment and confirm all the patient everyday
Encode all the patients data and medical records
Ensure the customer satisfaction
Ensure the customer queries, request and complained and handle in polite and efficient manners
Responsible for all the income everyday to encode in the system
Encoding all the insurance of the patient to the system, and make their individual billing every month
Prepares invoices and receipt issuance.
Personal Qualities:
Responsible, honest goal: oriental, flexible, can work minimum supervision, trustworthy and most of all
God fearing person.
PERSONAL DATA:
Birth Date : February 15, 1972
Status : Married
Birth Place : Tagum, Davao del Norte Phils.
Height : 5’2 & 1/2
Language : English / Pilipino
Citizenship : Filipino
EDUCATIONAL BACKGROUND:
VOCATIONAL:
Maternity School of Midwifery
1991-1992/ Midwife
Davao City, Philippines
Philippine Asian Foundation of Technology
Nov. 1991 to March 1992 Computer Secretarial – Graduate with Certificate
Davao City, Philippines
Robetech Institute Laguna Inc.
Gonzales St, Binan, Laguna Philippines
Caregiver ( Taken only from Module 1 to 10)
2004- Undergraduate
TRAINING/S:
Davao Regional Hospital OJT - 1992
Davao City, Philippines
Assist Medical Staff in the Delivery Room
In Rural Areas, Health Centers and Lying in Clinics
Philippines National Red Cross
Davao City, Philippines 1992
Basic First Aid Training
Sun Life of Canada OJT – On The Job Training 1989
Davao City, Philippines
Secretarial Works
Interpersonal Skills:
Analyzing skills
Communication skills
Organization skills
Excellent customer service skills
Commercial awareness
Flexibility
Good interpersonal skills
Problem-solving skills
Teamwork skills
Contact this candidate