Tour Operator - internet browsing - negotiation skills - communication

CURRICULUM VITAI

Wesam Aly Abd El Azim

In Brief:

I am working in tourism with experience more than 10 years in Tourism.

As secretary (Handling files Hotel & ticketing reservation – reserve transfer from airport or vice versa – arrange meeting time) - Transfer men ( Meet & assist guests & projecting a positive first impression of the company – Tour Operator (incoming & outgoing for program whole Egypt & outside Egypt ) – Ticketing reservation (Amadeus system) basic & advanced ( reserve PNR – reissue – refund ).

Objective:

I am seeking new opportunities where I can utilize my knowledge, experience and energy to the maximum.

1) Personal Details

Name : Wesam Aly Abd El Azime

Nationality : Egyptian.

Date of Birth : 8th April 1975.

Gender : Male.

Military Service : Completed.

Marital status : Married

Address : 5th Sobhi Fahmi St. – Golf Earth – Nasr City

Cairo – Egypt. Flat ( 08 )

Home Telephone No.: 002*-*-******** Cell phone : 002 010*-*******

same number Viber & whatsapp

E-mail : ***************@*****.***

***************@*******.***

II) Education

A) University : Bachelor Degree of Hotel & Tourism from (Higher

Education of Specific Studies).

Major : Tourism

Year Of Graduation : May 1998

Grade : V. Good

B) High School : Saint George College.

III) Skills

Language Arabic : Native Language.

English : Very Good Spoken & Written.

French : Good Spoken & Written.

E-mail (Netscape - Outlook Express & Outlook Microsoft).

Specialized in arrange Programs – Quotations – Conferences – Exhibitions – Prices – Filling.

Windows 98 – 2000 - XP & windows 7– Word – Excel.

Ticketing reservation Amadeus System.

Telesales

Outgoing

(Dubai – Turkey – Malaysia – Thailand – Paris – London- Spain – South Africa - Greece).

Handling file from A to Z

Visa Arrangement – hotel & Ticket reservation – Transfer – propose tours – hotel & cancellation policy – follow customer service.

Incoming

( Luxor & Aswan Hotels & Nile Cruise – Ein EL Sokhna – Dahab – Sharm El Sheikh – Hurgahda – Cairo – El Gouna – El Quseir – Marsa Allam – Safaga – Newibah – St. Catherine

Ticketing reservation on Amadeus System basic & advanced

Domestic & International ticket

Proposal with best prices available and time to match their clients need & satisfied them with our services and prices.

Courses: Communication Skills – Customer Services – Presentation skills

From Egyptian tourism federation from August to September 2012.

Reservation

- Hotels - Nile Cruise ( Luxor – Aswan & Lake Nasser ) with a great knowledge of the best Hotels all over Egypt & Nile Cruise in upper Egypt with special prices.

-Train & Airline Tickets schedule.

-Restaurant & Dinner with Folkloric Show time.

IV) Experience

Reservation – pricing & arrange programs while studding

Trained at Misr Travel Abaseia Branch

1st May 1996 : 30th June 1997

Reservation – pricing & arrange programs while studding

Trained at Galiver’s Travel

1st August 1997 : 30th April 1998

Assistant Tour Operator worked at Osoris Travel

Specialized for arrange program with Professor from USA skills.

1st October 1999 : 30th September2001

Tour Operator ( incoming + outgoing ) - Transfer men & ticketing reservation on Amadeus System ( Basic & Advanced course) at Compass Travel

1st October 2001 : till present

Arrange program – reserve international and domestic ticket – reserve hotel & Nile Cruise follow option date payment & if there are any amendments in reservation – negotiation skills – communication skills – presentation skills - Meet & assist tourist – follow clients from day of arrival till departure – offer optional tours – solve problem – reserve tour guide and follow the clients during their program to let their tour memorized – receive a written report at the final of the tour and if there any comment either positive or negative study it & exceed the positive comment and solve the negative one.

Operational trip planning and scheduling

Supplier negotiation and contracting

Liaise with Specialist & Group Sales to setup special departures

Developing new products (itineraries or strands of product)

Producing completed products for brochures and web, using appropriate language and image

Selecting airlines as well as managing seats and reporting to ensure utilization targets are met.

Responsible for product management and supplier contracting and Hotels contracting.

Developing and creating products bases on different parameters for destinations online and offline

End to end travel bookings of FIT, Group Bookings and Cruise.

Rigorous follow up with clients to smoothen the process and ensure a successful tour.

Vendor management and contracting new suppliers.

Worldwide product and travel experience

Excellent general information about touristic locations, capital of countries, etc...

Excellent communication skills, excellent time management skills and excellent customer focus attitude.

Communication Skills

Problem Solving Skills

Online Systems Experience (G.T.A – Egypt Express – Easy 4 Hotels B2B - Amadeus & etc

Destinations of the world

Hotel Beds

MTS

Special Tours

Travelanda

V) Other Interests

Intellectual interests:

Computer – internet & Reading about tourism

.

VI ) Hobbies

Tennis – Football – Chatting & Traveling.

Why you choose me

Ambitious - work under pressure - enter personal skills, presentation skills & listen to their proposals & pursuance it, I can work independently or with team group - customer services - negotiation skills - presentation skills - good listening - follow up clients before & during the tour solving problem if appear during their travel- and after traveling - Amadeus system .

My point of strengths

Knowledge-based skills: Acquired from education and experience (e.g., computer skills, languages, degrees, training and technical ability).

Transferable skills: Your portable skills that you take from job to job (e.g., communication and people skills, analytical problem solving and planning skills)

Personal traits: Your unique qualities (e.g., dependable, flexible, friendly, hardworking, expressive, formal, punctual and being a team player).

Enthusiasm – Trustworthiness -Creativity – Discipline – Patience - Respectfulness- Determination Dedication & Honesty.

My point of weakness

Attempting to please everyone

Being unfamiliar with the latest software

As far as weaknesses, I feel that my management skills could be stronger, and I am constantly working to improve them.

Ms. Jagruti - Head Client Advisory & Sales

Technoheaven Pvt. Ltd.

Website: www.technoheaven.net

Email: *******@************.***

Mobile: 91-960*******, 91-788-***-****

Whatsapp- 91-788-***-****

Skype : jagruti.technoheaven

Contact this candidate