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Project Manager

Solon, Ohio, 44139, United States
January 01, 2018

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Jyoti Sharma


Location: Solon, Ohio

Phone: 214-***-****


Master’s in Business Management with successful track record of problem solving ability.

Expertise in creating Business Requirement Documents to elicit the business requirements with excellent analytical skills, modelling tools like MS Visio and Use Cases.

Confident in doing walkthroughs with the stakeholders to obtain the sign off on the requirements

Appreciated and applauded as a liaison between the Business, Development and QA teams during the Software development Life Cycle (SDLC) of the project.

Proactive approach in doing business process planning, monitoring and elicitation. Hands on with requirement gathering techniques, analysis and documentation.

Worked on User Stories in Agile methodology.

Good Oracle SQL query writing skills.

As a Project Coordinator, tracked the progress of the project, budget and worked in collaboration with the team to ensure the project remains in good health during the entire life cycle.

3 years of experience and knowledge in US Healthcare.

Worked on Emptoris (a Healthcare Provider Contract Management system).

Proficient in Business Modelling tools – MS Visio, UML, SnagIt.

Achieved certification from SAP as a certified Application Associate – SAP CRM 7.0

Certified course on Oracle 8i.

Excellent oral and written communication skills.

A quick learner and a result driven professional.

Have the authorization to work in US, in any company.


Oracle SQL - Excellent design and query writing skills and database knowledge

SAP CRM 7.0 – certified

MS Office - word, PowerPoint, Visio, excel, outlook.

Business Analysis.

Leadership skills

Strong Analytical skills

Project Management and coordination.

Excellent oral and written communication skills.


Planning and strategy thinking


Role: Business System Analyst

July 2017 - present

AmTrust Financials

Cleveland, Ohio

AmTrust Financials is a casualty Insurance company dealing in coverage for small businesses.

I am currently working a Business System Analyst on the Third-Party Insurance business for automobile division.

Conduct and lead meetings / sessions with clients to gather the requirements and creation of Business Requirement document to elicit the requirements.

Conduct walkthroughs with the Business, Development and QA teams on the Requirement Document for final sign offs.

Serve as a liaison between the Business, Development and QA teams to bring everyone on same page for successful production deployments.

Creates ad-hoc queries to analyze the data and generate reports.

Project: Sender - receiver file feeds project

Worked on requirements to elicit and document the existing discrepancies between the source and receiver data feeds, to enable successful data transfer between the systems that would further enable successful processing of claims.

Worked on the requirements to notify the sender when the files are successfully received and the failure in the data transfer of batch job process with notification of failure with cause.

Project: Re-insurance reporting structure

Worked on requirements to develop and generate reports for re-insurance business.

Worked on data mapping, data format specification.

Worked on reports to help business understand the business numbers from raw data to help make business decisions.

Project: Automation of system application access

Worked on requirements – on agile methodology – to automate the process of the end – user to request access to system applications.

Worked on user stories and features, as part of agile methodology, to write the requirements.

Worked on getting this automation implemented for three subsidiaries.

Role: Business Analyst

IDS Infotech Ltd.

29 June’2010 – 13 January’2012

Mohali, India

Project: Emptoris ICD 10 upgrade

Client: A Physician Practice Management company based in California, USA

Emptoris is a developer and provider of strategic supply and contract management software. It is a full scale, thorough product managing every aspect of provider contracts ranging from drafting a contract to the final execution of the contract which takes into account the relevant factors as state laws, fee structure, provider specialties, provider groups, pre-defined clause alternate clause and so on.

Achievement - Suggested a work plan that helped in reducing the resources and project timeline by 30%.

Gather requirements from direct client interaction and detail the project scope, business process, enhancements on business process, business objectives using use cases, data flow diagrams and business process diagrams

Prepare the business requirement document.

Work on clarifying unclear or ambiguous requirements by doing multiple meetings and applying various business requirement techniques in the client interaction.

Excel in creating flow charts, activity diagrams, Visio flows to include them in the business requirement document.

Confident in doing walkthroughs with the business, technical development, and QA teams, to get them on the same platform and guiding them throughout the software development life cycle of the project.

Appreciated and applauded as an interface between business and development and testing teams, striving to bring all on the same platform on the requirements and doing walkthroughs with each team to achieve the business objective.

Mentoring the QA and the development teams for successful implementation of the project.

Wrote and analyzed test scenarios and test plans.

Created and executed ad-hoc queries for data analysis.

Role: Project Coordinator

IDS Infotech Ltd.

28 June’2009 – 29 June’2010

Mohali, India

Achievement – applauded for efficient working and good management of work and dealing with teams in an amicable and interactive way.

Co-ordinating all IT projects with Departmental Managers and IT teams.

Work in collaboration with Technical and business development teams to customize the new CRM software in all aspect of the business, including design.

Identify and administer best business practices as per the business standards for functional enhancements.

Assist in doing the walkthroughs with all the business heads and leads in establishing the functionality and working of the new CRM software across the company.

Develop documentation and oversee testing for the new functionality and enhancements.

Utilize consultative techniques to customize services in complex multilevel decision-making environments.

Configure, administer and analyze system functioning and information data flow.

Create documents, for project development plan and strategic management summary.

Provide detailed reports on client research and approach to clients.

Develop reports to recommend actionable solutions and increase operational efficiency.

Assist in developing functional specifications and managed the system enhancement initiatives.

Assist project manager in project life cycle from inception to completion including project planning, project design, project implementation and project monitoring.

Prepare minutes of the meeting, presentations and met over conference calls with the clients.

Identify, track, manage and resolve various project related issues in the software implementation pro-actively.

Kept track of any potential risks to project and ensured that project remained in good health throughout the SDLC.


Master’s Business Administration

August’2007 – June 2009

Guru Nanak Dev University

Amritsar, India

Received “Achievers of commerce and business management” award.

Won 3rd prize in Extempore at university level.

Bachelors of Commerce

Punjab University

September’05 - August’2007

Chandigarh, India


SAP certified Application Associate – SAP CRM 7.0

TATA Infotech - Certificate course on Oracle 8i

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