Customer Service Manager

ELIZABETH HERNANDEZ

MERCHAND I ZER

ADVANTAGE SOLUTIONS FEB. 2014 - PRESENT EAST BAY AREA, CA

• Core Team member, focusing on shelved items

• Insures items are cut and available; Creates tags, rotates merchandize, sets shippers, removes expired products, and refills missing items

• Fulfills necessary tasks required on company iPad, including but not limited to taking photos of current or recently set up displays

• Organizes calls and sets them on iPd to complete the tasks mely each month MERCHAND I ZER

ACOSTA JAN. 2006 - FEB. 2014 EAST BAY AREA, CA

• Member of the Fresh Team, focusing on Merchandizing the meat, deli and frozen departments in each store.

• Set up tags, rotate items, and checks for expira on dates.

• U lized iPad to answer duty related ques ons

• Perform audits and work with clients as advised

• Liaison to managers in each store; Discussed upcoming items or issues with products serviced

MERCHAND I ZER

RMSI JAN 2006 - FEB. 2014 EAST BAY AREA, CA

• Specialized in Safeway Inc. stores around the Bay Area

• Performed resets and disposed of expired items

• Carried out resets of tags and shelves according to schema cs

PERSONAL SHOPPER

SAFEWAY MAY 2001 - JUN. 2004 HAYWARD, CA

• Sa sfied customer orders received online and processed returns

• Prepared payroll for truck drives and work schedule for department employees

• Conduct managerial du es in absence of department manager Over 15 years of experience working in the sales and merchandizing industry. Reliable, dependable, detail- oriented individual that works well both in a group and independently. Ability to successfully manages projects with minor instruc on and supervision. C O N T A C T S E X P E R I E N C E

E D U C A T I O N

Diploma

Newark Memorial High School

Coursework

Ohlone College

S K I L L S

PROFESS I ONAL

Merchandizing

Project Management

Customer Service

Administra ve

Detail- Oriented

925 – 964 - 5149

***.******@*****.***

2311 Ivy Hill Way, Apt. 1535

SAN RAMON, CA 94583

M E R C H A N D I Z E R

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