Manager Project

SARAH C. DANIELS

**** ***** ********** **. *., Jacksonville, FL 32223 *****.*********@*****.*** 904-***-**** 12 years of successful project management and program design experience, combined with excellent people leading and team building skills in a high-volume, fast-paced environment Summary of Qualifications

Superb mentor; inspirational leader with strong influencing skills who enables teams to reach peak performance; respected by others as being fair and wise

9 years of supervisory experience within military and civilian industries

7 years’ experience rescuing failing projects & turning them into a success; able to turn vision into reality

Achieve timely results with integrity by combining strategy with tactical, judicious, detail-oriented approach

Extensive history of working closely with senior leaders and executives across organization

Powerful public speaker with an effective didactic style who appeals to diverse audiences

Innovative thinker; inquisitive, open-minded and adaptable; embrace change readily

Advanced skills in Microsoft Suite, Atlassian Suite (Jira, Confluence) Relevant Work Experience

Sr. Project Manager, ShipCSX Apr 14 – Present

CSX Transportation, Technology Jacksonville, FL

Teach an 8-hour introduction to Agile methodology course where participants gain a better understanding of how to break work down and deliver incremental results in “sprints”. The course emphasizes collaboration, acceleration of delivery, and prioritization of features. Roles, including “Team”, “Product Owner”, and “Scrum Master” are covered, as well as the four ceremonies (i.e. Sprint Planning, Daily Scrum, Demo/Product Review, and Retrospective).

Directly responsible for leading $2.5M per annum of capital and OE projects while simultaneously providing financial oversight of an additional $7M in other project managers’ projects; manage a team of 18

Primary role is to lead the ShipCSX Program, CSX’s largest customer-facing software portfolio, containing 80 web-based apps with a user base of 45,000 users; work includes the entire SDLC for new mobile apps, enhancing and maintaining existing apps, and working closely with the UX/UI Team

Quickly identified as a leader; selected for 2 competitive leadership programs within first two years

Interact daily with Business Partners, Technology teams, and vendors; responsible for resource management, identifying dependencies, mitigating risks, and resolving issues

Earned a reputation from peers for being a dependable and responsive servant leader; seize opportunities to provide value to others

Hand-selected by leadership to be a cultural change agent for Agile methodology; collaborated with peers to design the content for and deliver Agile training to 800+ employees Senior Project Manager, Solutions Implementations May 11 – Apr 14 Black Knight Financial Services, Implementation Services Jacksonville, FL

Lead large, complex, multi-year, multi-million dollar projects to implement LPS’s financial software onto the U.S.’s largest financial service providers’ systems; expertise on the business and technical sides

Relationship-build with all teams (e.g. Corporate Strategy, Custom and Standard Development, Product Support, IT Connectivity, BAs, Consulting, Training), in order to build a foundation of reliable resources to solve challenges

Manage all phases of waterfall methodology, incl. Initiation (determining scope, drafting charters); Planning (business, technical, test requirements); Development; Execution (builds, defect resolution, BP UAT); Tracking, Implementation (production, warranty, transition to maintenance phase/support); and Closure (billing, project survey, lessons learned) and all four Agile Scrum ceremonies

Plan, coordinate, and track projects using MS Project, maintaining < 15% variance for cost and work throughout the project lifecycle, while following all defined PMO policies and procedures

Interface with internal and external clients daily, managing clients’ expectations, controlling project scope, filing change controls when necessary, and acting as an escalation point for all issues

Proven record of excellent ratings from clients’ satisfaction surveys; have a reputation among clients for being easy to work with, organized, proactive, and driving issues to close SARAH C. DANIELS *****.*********@*****.*** 904-***-**** Page 2 Senior Data Analyst/Project Lead Jul 09 – May 11

CitiMortgage, Business Improvement Department, Analytics Division Jacksonville, FL

Coordinated with various business and functional units to collect data for senior executive reporting

Collected and analyzed mortgage industry data/current and future trends, to equip leaders with information needed to make executive-level decisions impacting corporate operational performance

Collaborated with process owners within and outside of CitiMortgage to understand Servicing metric needs, identify gaps, and deliver value-driven KPIs to executives in scorecard and dashboard formats

Co-founded the Jacksonville Fitness Council – responsible for promoting Citi’s visibility within the community by fostering employee participation in local non-profit cycling and running events, while simultaneously encouraging philanthropy through fund-raising for participating 501(c)3 organizations

Well-known within the division for promoting team-building; used advanced listening and relationship- building skills to bring cohesiveness and an environment of trust to a previously inter-competitive division Departmental Asst. and Operations Manager Mar 06 - Jul 07 USS John F. Kennedy (CV 67), U.S. Navy, Active Duty Mayport, FL

Responsible for 40 direct reports, while co-managing the operation and maintenance of a barge contracted by the U.S. Navy to house 500 military personnel, during the decommissioning of the USS John F. Kennedy aircraft carrier

As Command Leadership Indoctrination Instructional Designer and Facilitator, solitarily designed, developed, and delivered leadership training to all new sailors; recognized as a natural public speaker with the ability to add heuristic value throughout training

Created and implemented performance and productivity improvement policies, helping the command meet all deadlines in record time, while enforcing safety and sanitation regulations throughout the entire project

Conferred with upper management and delegated to direct reports to resolve employee needs, conflicts, and personnel complaints and grievances, improving team morale and dedication to a common goal

As a people-manager, provided mentoring and education on topics such as financial management, workplace diversity, and equal opportunity policy and procedures Asst. Operations Manager/Command Drug & Alcohol Program Advisor Mar 03 - Mar 06 Transient Line/Airport, U.S. Navy, Active Duty Mayport, FL

Singlehandedly devised a strategy to implement a highly effective alcohol and drug abuse awareness “train-the- trainer” program, in order to certify 900 naval base managers and leaders

Reported directly to Mayport Naval Station Commanding Officer in the capacity of Command Drug and Alcohol Program Advisor and Training Officer for a 3,000+ personnel command, receiving accolades for reducing alcohol-related incidences in three years by 22%, and underage drinking incidences by 14%

Developed team-building and decision-making skills to enrich middle-management experience, while earning the respect and trust of those in junior positions Education and Certifications

Masters of Arts in Research Psychology, University of North Florida, Summa Cum Laude Jun 09

Emphasis in Statistical Research, Design, & Analysis (RD&A)

Various Leadership and Business Communication Courses (U.S. Navy) May 99 – Jul 07

Citi’s Six Sigma/Lean Methodology training course suite Jun 11

UNF’s Project Management Fundamentals (PMI) Course certified Sep 11

Mortgage Bankers Association (MBA) Certified Mortgage Servicer (Default Administration) Aug 13

“Leadership Facilitation & Team Dynamics” agile training, MATRIX 2016

Associate Development Program graduate, CSX 2016

Agile Methodology Trainer, CSX 2016/2017

Speak So People Listen training, Speakeasy 2017

Certified Scrum Master (CSM) certification 2017

Community Leadership Roles

1,900+ lifetime hours: Junior Achievement, Take Stock in Children, Girls on The Run, Wounded Warrior Externship Coach, Jacksonville Women’s Leadership Program, Strong Women, Strong Companies (SOAR)

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