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Customer Service Manager

Location:
Quezon City, National Capital Region, Philippines
Posted:
January 01, 2018

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MARIO BONGALOS BALANA

Objective: To obtain a position that will enable me to use

my strong organizational skills, educational

background, and ability to work well and

balance with people and the team.

PERSONAL INFORMATION

Birth Date: 19 July 1983

Birth Place: Malilipot, Albay

Civil Status: Single

Citizenship: Filipino

Address: 29Gua-Gua St., Dela Costa Homes II Subd., 1425 Caloocan City, Philippines

Height: 1.67m

Weight: 59kg

Gender: Male

Language Spoken: English, Filipino and Bicol

Contact Info: 094********

ac3vb6@r.postjobfree.com

SCHOOLS ATTENDED:

Post Graduate Studies:

Holy Rosary Major Seminary

Concepción Pequeña., Naga City, Philippines

Master of Arts in Theology

Major in Moral Theology

2006-2008, 2009-2011

Tertiary Education:

Holy Rosary Minor Seminary

E. Angeles St., Naga City, Philippines

Bachelor of Arts in Philosophy,

2002-2005

Secondary Education:

San Lorenzo National High School

San Lorenzo Tabaco, City

Special Mention

1996-2000

WORK EXPERIENCES:

I. Corporate Secretary, SOLT Philippines Incorporated Putiao, Pilar, Sorsogon

2011-2014

• Job Description/Responsibilities

Documentation in-charge

Filing and archiving

Correspondence and mailing in-charge

Minutes and transcribing in-charge

Clerical and Administrative works

II. Customer Service Representative, Non-Voice Account Afni Philippines Inc.

Diliman Complex, Commonwealth, Quezon City

January 2017- March 2017

• Job Description/Responsibilities

Handles chat of the customer

Resolves queries/issues of the customer

Process bill payments, disconnection of lines, Re-contracts & Sales III. Customer Service Representative, Financial Advisor Transcom Worldwide Philippines

Las Fiesta Road, Tiendesitas

Pasig City

March 22, 2017 – July 15, 2017

• Job Description/Responsibilities

Handles calls of the customer

Resolves queries/issues of the customer

Process bill payments, Re-contracts & Sales

IV. Customer Service Manager

Transcom Worldwide Philippines

Las Fiesta Road, Tiendesitas

Pasig City

July 18, 2017 – September 1, 2017

• Job Description/Responsibilities

Handles calls of the customer as transferred by the frontline agent

Resolves queries/issues of the customer

Process bill payments, Re-contracts & Sales

Second Layer Escalation

Provide excellent customer service

Provides solution by addressing the complaints of the customer

Schedules a call back to the customer if needed. V. Technical Support Representative

Transcom Worldwide Philippines

Las Fiesta Road, Tiendesitas

Pasig City

September 5, 2017 – October 28, 2017

• Job Description/Responsibilities

Handles calls of the customer

Resolves queries/issues of the customer by diagnosing issues on the line including telephone, television and broadband.

Provides software and hardware solution either through the system and/or guiding the customer on their end.

VI. Fault Manager

Transcom Worldwide Philippines

Las Fiesta Road, Tiendesitas

Pasig City

October 31, 2017

• Job Description/Responsibilities

Handles calls of the customer as transferred by the frontline agent

Resolves queries/issues of the customer

Second Layer Escalation

Provide excellent customer service to resolve issues on the line

Provides fault compensation if needed.

Provides solution by addressing the complaints of the customer

Schedules a call back to the customer if needed. SKILLS:

Possesses strong verbal and written communication skills.

Enthusiastic and open minded in learning new value adding skills.

Proficient knowledge in computer and good command in MS office package.

Willing to listen and learn more of the modern technology.

Self-motivated with, multi-tasking, good organizational and time management skills.

Flexible to duties and responsibilities.

Reliable

Work in a very minimal supervision

Amenable to work in pressure and in different shifting schedules. CHARACTER REFERENCES:

YEARMA CASTILLO

Team Leader, Manager

Transcom Worldwide Philippines

Pasig City

092*-***-****

RODRIGO CRUZ

Team Manager

Transcom Worldwide Philippines

Pasig City

094*-***-****

RAY CRUZ

Putiao, Pilar, Sorsogon

090*-***-****

JOEY MILITANTE

Senior Trainer

Transcom Worldwide Philippines

097*-***-****

MA. KRISTINA ROCES

Senior Trainer -Supervisor

Transcom Worldwide Philippines

090*-***-****

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

MARIO B. BALANA

Applicant



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