Customer Service Manager
Resume:
MARIO BONGALOS BALANA
Objective: To obtain a position that will enable me to use
my strong organizational skills, educational
background, and ability to work well and
balance with people and the team.
PERSONAL INFORMATION
Birth Date: 19 July 1983
Birth Place: Malilipot, Albay
Civil Status: Single
Citizenship: Filipino
Address: 29Gua-Gua St., Dela Costa Homes II Subd., 1425 Caloocan City, Philippines
Height: 1.67m
Weight: 59kg
Gender: Male
Language Spoken: English, Filipino and Bicol
Contact Info: 094********
*******@*****.***
SCHOOLS ATTENDED:
Post Graduate Studies:
Holy Rosary Major Seminary
Concepción Pequeña., Naga City, Philippines
Master of Arts in Theology
Major in Moral Theology
2006-2008, 2009-2011
Tertiary Education:
Holy Rosary Minor Seminary
E. Angeles St., Naga City, Philippines
Bachelor of Arts in Philosophy,
2002-2005
Secondary Education:
San Lorenzo National High School
San Lorenzo Tabaco, City
Special Mention
1996-2000
WORK EXPERIENCES:
I. Corporate Secretary, SOLT Philippines Incorporated Putiao, Pilar, Sorsogon
2011-2014
• Job Description/Responsibilities
Documentation in-charge
Filing and archiving
Correspondence and mailing in-charge
Minutes and transcribing in-charge
Clerical and Administrative works
II. Customer Service Representative, Non-Voice Account Afni Philippines Inc.
Diliman Complex, Commonwealth, Quezon City
January 2017- March 2017
• Job Description/Responsibilities
Handles chat of the customer
Resolves queries/issues of the customer
Process bill payments, disconnection of lines, Re-contracts & Sales III. Customer Service Representative, Financial Advisor Transcom Worldwide Philippines
Las Fiesta Road, Tiendesitas
Pasig City
March 22, 2017 – July 15, 2017
• Job Description/Responsibilities
Handles calls of the customer
Resolves queries/issues of the customer
Process bill payments, Re-contracts & Sales
IV. Customer Service Manager
Transcom Worldwide Philippines
Las Fiesta Road, Tiendesitas
Pasig City
July 18, 2017 – September 1, 2017
• Job Description/Responsibilities
Handles calls of the customer as transferred by the frontline agent
Resolves queries/issues of the customer
Process bill payments, Re-contracts & Sales
Second Layer Escalation
Provide excellent customer service
Provides solution by addressing the complaints of the customer
Schedules a call back to the customer if needed. V. Technical Support Representative
Transcom Worldwide Philippines
Las Fiesta Road, Tiendesitas
Pasig City
September 5, 2017 – October 28, 2017
• Job Description/Responsibilities
Handles calls of the customer
Resolves queries/issues of the customer by diagnosing issues on the line including telephone, television and broadband.
Provides software and hardware solution either through the system and/or guiding the customer on their end.
VI. Fault Manager
Transcom Worldwide Philippines
Las Fiesta Road, Tiendesitas
Pasig City
October 31, 2017
• Job Description/Responsibilities
Handles calls of the customer as transferred by the frontline agent
Resolves queries/issues of the customer
Second Layer Escalation
Provide excellent customer service to resolve issues on the line
Provides fault compensation if needed.
Provides solution by addressing the complaints of the customer
Schedules a call back to the customer if needed. SKILLS:
Possesses strong verbal and written communication skills.
Enthusiastic and open minded in learning new value adding skills.
Proficient knowledge in computer and good command in MS office package.
Willing to listen and learn more of the modern technology.
Self-motivated with, multi-tasking, good organizational and time management skills.
Flexible to duties and responsibilities.
Reliable
Work in a very minimal supervision
Amenable to work in pressure and in different shifting schedules. CHARACTER REFERENCES:
YEARMA CASTILLO
Team Leader, Manager
Transcom Worldwide Philippines
Pasig City
RODRIGO CRUZ
Team Manager
Transcom Worldwide Philippines
Pasig City
RAY CRUZ
Putiao, Pilar, Sorsogon
JOEY MILITANTE
Senior Trainer
Transcom Worldwide Philippines
MA. KRISTINA ROCES
Senior Trainer -Supervisor
Transcom Worldwide Philippines
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
MARIO B. BALANA
Applicant
Contact this candidate