Patient Accounts Representative

CARMEN HARRIS **** Wind Gate Lane (m) 678-***-**** Lithonia GA 30058 Email:**************@*****.***

SUMMARY:

Over ten years of customer service in various industries. Several years of medical billing experience within a medical office setting. Qualified medical biller and coding. HIPPA training certification experienced in assisting patients and customers resolving situations in fast-paced environments.

Revenue management

Claims submission

Communicating and managing accounts for clients; interpreting explanation of benefits

Appointment setting

Individual training for completion of internships

PROFESSIONAL EXPERIENCE:

Emory Healthcare, Decatur, GA, Oct 2015-Present

Patient Financial Representative

Payment processing

Resolve discrepancy with claims

Assist with billing statements

First Medical Care, Decatur GA, Feb 2005-Oct 2015 Medical Billing Specialist

Payment posting

Investigate account status

Patient insurance advocate

Sears Regional Credit Card Operation Center, Atlanta GA, May 1995 - Feb 2005 Certified Senior Asset Specialist

Skip tracer

Collections

Customer service

Mervyn’s, Decatur GA, Jul 1994 – Nov 1996 Guest Service/Sales Representative

Prepare inventory

Arrange and stock merchandise

Record of sales by register

EDUCATION:

Everest Institute, Billing & Coding, Diploma 2005

Georgia Perimeter College, Public Relations, 1997-1999

Augusta University, Communications 1991-1993

SOFTWARE EXPERIENCE:

Additional Software Experience: Microsoft Word, Excel, PowerPoint, Internet, Working with various medical software applications including Misys, Allscripts, Centricity, etc.

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