Front Desk Customer Service

Etheldreda Aragoza-Parcon

****Donax Avenue, Cell:619-***-****

San Diego, CA 92154 Email: ************@*****.***

SUMMARY OF QULIFICATION

Certified Rooms Divisions Specialist/Certified Guest Room Attendant

Certified Concierge/ Certified PBX Operator

Front desk representative/ Front desk Reservationists

Computer literate/ Trouble shooting various system problem with new Epitome System

Customer service

Conflict resolution

Night Audit

Financial Assessment on daily sales/ E-time payroll

Staff Management /Scheduling/ Training new hires

Quality Assessment / Inspecting rooms for assessment and the Navy Lodge property as well

Cashier/Cash handling

Proficient in English and Tagalog

education

10/1993 College of Holy Spirit Manila, Philippines

Bachelor of Science- Major in Marketing

work experience

02/2017 - PRESENT County of San Diego Tax Collector 1600 PACIFIC HIGHWAY

Special Functions Department RM. 163 SAN DIEGO, CA

(HB STAFFING) 92101

• The Special Functions Division is one of the three tax collection divisions of the Treasurer-Tax Collector Department. This division is responsible for unsecured personal property tax bill and notice mailing, roll maintenance, and enforcement of collection for delinquent unsecured accounts; collection of tax for secured and unsecured accounts in Bankruptcy, collection of specialty taxes for Transient Occupancy Tax and Racehorse Tax; issuing Tax Clearance Certificates for Maps and Manufactured (Mobile) Homes, and Demands for Bulk Sale Escrows and Estates in Probate; management of Escape Tax and Defaulted Secured Payment Plans; and the management of all Tax Sale activities.

DEPARTMENT CLERK

• Research And Analyze Bankruptcy Documents / Scanning, Updating Branch Statistics, Sorting BK Mail, Update P-12 Folders For Enforcement Officers, Deliver Checks To Cashiering, Payment Log, Data Entry Follow Up Log, Deliver PC Forms / DT’s, Update Mainframe Address Change, Mailing Branch Bags, Filling A-64, A-71, A-65, and all other related duties as assigned.

supervisor : william jernigan

11/2016 - 02/2017 County of San Diego Tax Collector 1600 PACIFIC HIGHWAY

Financial department RM. 162 SAN DIEGO, CA

(Image staffing) 92101

DEPARTMENT CLERK

• Research and analyze rejected payments using county mainframe and application extender, filling correspondence, Process returned mail, Matching rejected payments with corresponding letters, mailing letters and all other related duties as assigned.

supervisor : Estela Sobrevilla

02/2016 – 05/2016 County of San Diego Tax Collector 1600 Pacific highway

Information Department Rm. 162 San Diego, CA

(Image staffing) 92101

Department clerk

• Processing incoming mail, processing payments, printing stubs for payments, research and analyze payments to be processed for tax payer, filling correspondence and all other duties as assigned.

Supervisor: David Wagner

12/2013-PRESENT Pier South Resort & Hotel Imperial Beach, CA

Front Desk Clerk/Night Auditor (Manager On-Duty)

Schedule reservations, provide excellent guest services, PBX Operator, payment transactions, check guest in and out, night audit, cashier, filling of documents and all work related duties as assigned.

12/2010-12/2013 Navy Gateway Inns & Suites Naval base, Point loma

Front Desk Clerk/Night Auditor

Schedule reservations, provide excellent guest services, PBX Operator, payment transactions, check guest in and out, night audit, cashier, filling of documents and all work related duties as

assigned.

05/2008-07/2010 Navy Lodge North Island/ Naval Air Station North Island San Diego, CA

Front Office Manager

Serves as a working supervisor, responsible for leading associates at the front desk, and other related duties as assigned on various departments of property.

02/2005 – 05/2008 Navy Lodge North Island/ Naval Air Station North Island San Diego, CA

Front Desk Clerk/Night Auditor

Schedule reservations, provide excellent guest services, PBX Operator, payment transactions, check guest in and out, night audit, cashier, filling of documents and all work related duties as assigned.

04/2007-04/2008 Senior Living Companion Services Chula Vista, CA

Caregiver

Personal care (non-medical), assist elderly with daily living and companionship.

10/2004-02/2005 Navy Exchange/ Naval Outlying Landing Field Imperial Beach, CA

Cashier/Checker

Operate the cash register, and attend to customers, related assistance within the store premises and other duties as instructed.

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