Manager Program

Yulonda M. Burris, MBA

*******@*****.***

704-***-**** (Cell)

SUMMARY OF QUALIFICATIONS:

I have a background that illustrates a proven track record in Diversity & Inclusion. I’ve held managerial and supervisory roles that demonstrate my proficiency in strategic planning, brand impact, tactical execution, communications, business strategy and data analysis. I excel at taking initiative, leading large complex projects, working in a fast-paced matrixed environment and handling multiple and changing priorities simultaneously. I also have strong interpersonal and consulting skills; the ability to assess needs, collaborate and deliver practical solutions that drive results. A thought leader who mentors and advises business units, functional and regional engagement, diversity and inclusion councils, Business Resource Groups and leaders. Work directly with all businesses/functions to lead a strategic planning process to develop and drive an engagement and inclusion strategies that enables diversity.

HIGHLIGHTS OF EXPERIENCE - BEST IN CLASS:

BB&T

One of the Largest Regional Financial Services Holding Companies in the US

VP; Diversity & Inclusion Manager

2016-Present

Bank of America

America’s Largest Financial Institution for Deposit Accounts & World’s Largest for Card Products

VP; Diversity & Inclusion Program Manager

2006-2016

AREAS OF EXPERTISE THAT HELP DRIVE A DIVERSE AND INCLUSIVE CULTURE:

●Workforce Diversity

●Relationship Building

●Business Resource Groups

●Workplace Inclusion

●Executive & Corporate Communications

●Award & Recognition

●Sustainability & Accountability

●Leadership & Learning Development

●Analytics for Reporting & Insights

●Strategic Business Planning

●Mentor/Mentee; Sponsor/Protégée Relationships

●Employee Engagement

EDUCATION/CERTIFICATIONS:

Keller Graduate School of Management

MBA: Graduate Certificate in Project Management (2001)

Atlanta, GA

North Carolina State University

BA: Communications/Public Relations (1995)

Raleigh, NC

SKILLS:

Client Management:

Leadership, Planning, Interpersonal Skills, Communications, Conflict Management, Facilitation, Problem Solving, Decision Making, Risk/Issue Management, Business Impact

Project Methodologies:

Project Management Institute (PMI), System Development Life Cycle (SLDC)

Productivity Tools/Software:

MS Office Suite (Excel, PowerPoint, Visio, Project, Access)

RELEVENT EXPERIENCE

BB&T

VP Diversity & Inclusion Manager 5/16-Present

Developed and implemented high-impact corporate diversity initiatives with a goal of broadening awareness of the organization’s culture, strategy, values and behaviors, enhancing the organization’s reputation and brand image. Keep current on external programs and developments by maintaining contact with other leaders in the field. Bring outside in thinking and best practices into BB&T. Consulted with key stakeholders and maintain responsibility for overall corporate governance and oversight of all corporate-level diversity and inclusion programs and initiatives. In my brief tenure, I have accomplished the following:

●Developed, socialized and secured approval for BB&T’s first diversity and inclusion (D&I) business strategy

●Drove strategic alignment of engagement, inclusion and diversity initiatives with HR strategies/policies/programs (e.g., talent acquisition, talent management)

●Integrated inclusion into the corporate business strategy

●Served as the advisor to BB&T’s Executive Diversity & Inclusion Council, advising the CEO (who acts as executive sponsor for the Council) and guiding the Council with both internal and external insights as it relates to D&I initiatives

●Partnered with corporate communications to create a strategy to bring more awareness around D&I

●Managed Business Resource Groups (BRGs)

●Developed the BRG Strategy to effectively impact the business of BB&T, community engagement, workforce inclusion, and professional talent development

●Launched unofficial BRGs (Military and Disability Advocacy: Soon to be officially sanctioned by BB&T)

●Introduced and developed formal structure for Line of Business Diversity & Inclusion Business Councils which included a measurement strategy to monitor and drive success while creating accountability

●Developed a D&I learning strategy and approach and partnered with BB&T University to communicate and implement

●Management of the Diversity Goal Report (metrics)

●Oversight of the development of Affirmative Action Plans

Bank of America

VP Diversity & Inclusion Business Support Manager 2/14-5/16

Developed and managed the execution of the D&I strategy across Global Wholesale Banking Technology & Operations (GWBT&O). This position required the ability to build and maintain relationships and be viewed as a respected business partner that can introduce new ideas to increase diversity awareness. Demonstrated a high capacity for project management and event coordination skills to support forums, focus groups and training workshops, globally. Partnered with the GWBT&O D&I Chair to develop D&I strategies. Partnered with line of business and regional executives, HR, Staffing and Learning and Leadership Development to:

●Assess, monitor and recommend key D&I metrics and interventions to achieve business results

●Support Employee Networks (EN), identifying opportunities to raise the profile, awareness and support of EN’s within respective businesses and regions

●Manage (redesign tools and resources/onboard new lines of business/provide monthly reporting) the Global Technology & Operations Mentoring Program

Bank of America

VP Channel Integration and Business Development Manager 9/12-2/14

Drove the integration of Neighborhood Lending mission and vision into the sales routines and business functions of the Centralized Sales organization through the creation and execution of Low Moderate-Income and Multicultural lending strategies and tactics to meet Community Reinvestment Act goals.

Bank of America

VP Diversity & Inclusion Client Manager 12/10-6/12

Developed D&I strategies within the business lines and across the company’s global footprint (regions).

Partnered with line of business and regional executives, HR, Staffing and Learning and Leadership Development:

●Developed diversity and inclusion business/regional plans

●Executed key diversity and inclusion strategies

●Assessed, monitored and recommended key D&I metrics and interventions to achieve business results

●Supported Employee Networks (EN), providing coaching and identifying opportunities to raise the profile, awareness and support of EN’s within respective businesses and regions

●Developed and managed programs to drive the D&I strategies deeper into the lines of business

Bank of America

VP Diversity & Inclusion Program Manager 1/08-12/10

Directed and initiated D&I initiatives, strategies and research projects. Managed Bank of America's Executive Global Diversity & Inclusion Council, chaired by the CEO.

●Led the development and implementation of the Global Diversity & Inclusion Award & Recognition Program

●Partnered in the development and management the Diverse Employee Sponsorship Program

●Organized and managed the Global Diversity and Inclusion Council quarterly meetings

●Developed and managed the document repository and meeting sites using SharePoint

●Responsible for the following inclusion strategies:

oEmployee & Leadership Engagement

oGlobal Diversity & Inclusion Business Strategy

oCorporate Communications (Training/Marketing/Email/Intranet)

oOn/Off Ramping of Leaders (HR/Recruitment)

oDiversity & Inclusion annual planning (Developed the quarterly planning process)

oGenerational Diversity

Bank of America (Global Networkers Consulting)

Contractor/Change Manager 10/07-1/08

Managed mid-size projects relating to corporate change initiatives that impacted a single major business or function.

●Managed assigned projects through full SSPC Lifecycle

Bank of America (Ajilon Consulting)

Contractor/Online Channel Manager 3/07-10/07

Directed and initiated eCommerce/ATM marketing programs, initiatives, channel strategies and research projects. Worked closely with business and technology partners in creating new eCommerce/ATM strategies for electronic channels and implemented new marketing initiatives.

●Managed the multi-generational Electronic Booking and Funding (EBF) project for eCommerce Sales and Fulfillment Deposits Team

●Mobilized the team to tactically execute the development of the risk analysis for EBF

●Managed the coordination and execution of Release 2

Bank of America

VP Sr. eComm Marketing Product Consultant – Sales & Fulfillment 5/06-3/07

Directed and initiated eCommerce/ATM marketing programs, initiatives, channel strategies and research projects. Worked closely with business and technology partners in creating new eCommerce/ATM strategies for electronic channels and implemented new marketing initiatives. Worked in cross-functional teams, utilizing eCommerce’s best practices to create an optimal customer experiences through various project tools and communications that support improved technology and data integrity.

●Managed the successful implementation of the User Interface redesign and marketed cross-sell opportunities in the Deposits Express Application using the DMAIC Six Sigma process. Prior to the implementation of this project, the average application completion rate was 48%. The average products applied for per application completion was 1.44. Post implementation, the average completion rate is 50% and the products applied for per application completion is 1.68. This project implemented on time and significantly under budget

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