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Customer Service Manager

Gary, Indiana, United States
January 03, 2018

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Cynthia's resume ****.docx

Restoring Hope and Building dreams

Cynthia White-Cobbs, MS

January 1, 2018

Cynthia White-Cobbs, MS

**** **** **** ******

Gary Indiana, 46409


Executive Profile

I am a Committed, Creative, Dedicated, Dependable Hard-worker with solid experience in managing and supervising on levels of multiple projects including budgeting and administration.

Work Experience

Campagna Academy, May 2017-Current

Day shift Supervisor of a lock down facility-

Duties include but are not limited to-Restoring hope and building dreams by way of promoting a safe working environment, Conducting safety meeting and training programs, Reporting safety and housekeeping concerns, providing staff schedules that meets operation demands and required to effectively deliver services, maintaining confidentiality, providing program structure, payroll, set up orientation for new hires, attend meetings, terminations and providing employee stability.

Help At Home, December 2015-2017

Qualified Developmental Disabilities Professional (QDDP), Oversee Respite and RHS programs for DD Waiver consumers in a community or home based environment which consist of but not limited to:

- Maintaining a consistent contact with a team of individuals whose main professional focus and responsibility is to advocate for developmentally disable clients.

- Develop new strategies to enhance the quality of life for the individuals I advocate for.

- Evaluate job performances of employees and make recommendations.

- Coordinate activities in the home and in the community.

- Maintaining ongoing training to staff.

- Share on-call responsibilities

The Mentor Network, October 2014-November 2015

Program Director-supervises over Group Homes, Day Service Programs and Supported Living Sites. Directors of program management in human services oversee the administrative and day-to-day operations of human service departments which details:

- Overseeing program processes including recruitment, orientation, scheduling, hiring, terminating, reprimands, quality service delivery, compliance and fiscal responsibility.

- Analyze administrative, operational and managerial problems affecting provision of these services.

- Evaluate programs and suggest modifications/improvements.

- Prepare and evaluate grant proposals and contracts.

- Evaluate programmatic needs and develop social service priorities that maximize client service and ensure compliance with appropriate federal, state and local standards.

The Arc Northwest Indiana, October 2010 - 2014

Area Manager for the Supported Living Department: Manage a team of 60 plus professionals. Duties included but not limited to: Payroll, Scheduling, Hiring, Terminations, Budgets, Investigation, Audits, Data Entry, Foundations Coordinator and Disciplines.

Built strategic alliances with Direct Support Professionals that resulted in positive client satisfaction.

Accountable for reducing overtime while continuing to produce customer satisfaction

Strengthened company’s business by leading implementations of hard-work and dedication along with dignity and respect.

Manage daily operations of branch office

Develop safe and positive work environment for staffs.

Develop business plans for optimal use of resources and time.

Perform market research to study consumer behavior, latest trends and competitor activity

Train staffs on daily responsibilities, brand promotion and customer service activities.

Evaluate employee performance and develop individual development plans

Certified Nursing Assistant, 1995- 2010

- Certified nursing assistants history includes being employed by hospitals, nursing homes, outpatient clinics, and private individuals to take care of patients’ everyday needs. Duties involved personal care such as bathing, dressing, and feeding patients, brushing teeth and combing hair. As a CNA, I help patients in and out of bed, often by lifting or carrying them, and assist them with walking as they travel to and from various treatments.


Course work includes but not limited to: Speech and Communication, Sociology, Psychology, Criminal Law, Legal Research and Writing, Juvenile Law, Human Services, Adult Protection Law, Civil Liability, Professional Development, Legal Counsel, Modern and Middle Age History, Understanding Research, Forensic Science and Juvenile and Adult Probation.

- Master’s Degree, Capella University

Human Services

Graduation Date-August 15th, 2015

- Bachelor’s Degree, Brown Mackie College

Criminal Justice

Graduation date April12, 2012

- Associate’s Degree, Brown Mackie College

Criminal Justice

Graduation Date, December 29, 2009

- High School Diploma, William A. Wirt

General Studies

Graduation Date, June 1988

Extern/Internship site: Lake County Correctional Facility, Merrillville Indiana 46410


Dean’s List, Fall 2008 – Spring 2009

President’s List. Winter 2009 – Fall 2011

Recipient of 6 awards and plaques throughout work history for exemplary service, extraordinary services and achievements.


Leadership/Communication skill Expense Control

Motivation Negotiation Skills

Process improvement Problem Resolution

Financial management Team Player

Fast Learner Time and Resource Optimization

Administrative Skills Leads to award winning accomplishments

Hard-worker .

Customer Relations


Inventory Control


Employee Scheduling


Jasmine White-EMT

1033 East 45th Avenue

Gary, Indiana 46409


Erika Campbell-General Manager

1533 East 51st Avenue

Gary Indiana, 46410


Cedric Oliver-Embassy for Christ

4825 Cleveland Street

Gary Indiana, 46409


Contact this candidate