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Manager Customer Service

Location:
Greenbrier, Arkansas, 72058, United States
Posted:
January 03, 2018

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Michael Tollett

* *. ******** **., **********, AR 72058

Cell: 501-***-****

Email: ac3v71@r.postjobfree.com

Qualifications

Driven by results and dedicated to process improvement with wide-ranging experience in a manufacturing environment. Evaluating and minimizing waste while reducing costs and maximizing quality and yield. Excellent communicator and leader working cohesively with teams focused on Safety, Quality and Production.

Lean Manufacturing

Just-In-Time Production

Policy/Procedure Development

Team Building & Training

Cost Reduction & Avoidance

Regulatory Compliance

P&L Accountability

Resource Allocation

Professional Experience

SFI, Inc.

Steel fabrication company with $120 million in annual revenue, approximately three hundred employees and three locations providing medium to heavy gauge steel components to customers in agricultural, construction, industrial, transportation and defense industries.

General Manager, Conway, AR June 2015 to present

Ultimate accountability for all aspects of the 90 person facility located in Arkansas, including P&L. Determine manpower requirements and adjust as necessary. Set and prioritize plant goals and oversee setting of departmental goals to align with plant goals. Provide coaching daily. Set and monitor plant Key Performance Indicators. Drive revenue growth through established sales processes.

Contributions:

Revenue growth of 19%.

P&L improvement of 11%.

Labor productivity improvement of 21% from 63% to 84%

Scrap reduction of 62%.

Quality PPM reduction of 52% from 974 to 474.

On-Time Delivery improvement from 97.6% to 99.9%.

Vice President, Supply Chain, Memphis, TN July 2011 to May 2015

Participate on Senior Management Team influencing strategic decisions. Achieve company goals through problem solving, production alignment and development of key performance indicators. Tracking and analysis of metrics to include operational and financial allowing for production efficiencies and controlled costs. Direct seven distinct groups in support of operations including Scheduling, Receiving, Shipping, Inventory, Inside Sales/Account Management, Purchasing and Estimating. Develop monthly sales forecast of $80 million in annual sales to align with revenue goals while maintaining scheduling and delivery expectations. Coordinating production schedule to ensure successful manufacturing plan is set. Emphasize customer service by ensuring customer goals are met through prioritization of requests, complaints and responsiveness to feedback. Direction of approximately 60 employees with strong leadership while emphasizing teamwork. Provide feedback through employee coaching and taking corrective action when necessary.

Contributions:

Key member of ERP implementation team

Created/implemented Shipping/Receiving/Inventory Processes

Revamped Forecasting Model for improved material forecasting

Led Inventory Reduction efforts which has resulted in a 100% increase in inventory turns

Led efforts to improve On-Time Delivery from 50% to consistent 98% performance

Operations Manager, Conway, AR October 2009 to June 2011

Responsible for operations of Arkansas facility to include Production, Maintenance, Quality, Receiving, Shipping, Inventory and Scheduling. Achieved operational goals through problem solving, production alignment and development of key performance indicators. Tracked operational and financial metrics allowing for production efficiencies and controlled costs. Coordinated production schedule to ensure successful manufacturing plan is set. Proposed capital investments and calculated return on investment for projects allowing for operational and cost efficiencies. Monitored product quality adjusting design and production/process when necessary. Maintained $3 million of inventory with KanBan and performed regular cycle counts to ensure efficient deployment to production areas. Oversaw compliance of regulations associated with EPA and OSHA. Performed safety audits and monitored adherence to safety programs achieving 197 consecutive days of no lost time accidents. Supervised approximately 130 employees with strong leadership while emphasizing teamwork. Provided feedback through employee coaching and taking corrective action when necessary.

Contributions:

Plant rearrangement/flow

On-Time Delivery performance improvement from 70% to 98%

Implemented metrics goals, tracking and reporting

Inventory Reduction of 66%

DLM, Inc., Malvern, AR August 2006 to October 2009

Product Line: DLM, PowerAmp and McGuire pit dock levelers, edge of docks and warehouse blocks.

Procurement and Inventory Control Manager

Managed the procurement of all raw materials and warehousing of inventory for a $50 million manufacturing company. Interfaced with vendors for order expediting, capacity planning and material forecasts. Coordinated and oversaw execution of quarterly inventory counts. Supervised aftermarket parts department averaging 30 processed orders per day. Directed, trained and reviewed the performance of all subordinates to include forklift driver and material handlers. Initiated and approved all wage reviews taking corrective action when necessary.

Contributions:

Leader of lean manufacturing implementation. Implemented KanBan in facility and lead Kaizan events.

Restructured and rearranged warehousing and stocking locations for greater efficiency of material flow.

Reduced inventory from $6.2 million to $4.8 million in first year with production increasing 30%. Continued decrease from $4.8 million to $3.5 million was seen in 2nd year with production flat.

Contributed to the 99.9% on-time performance across all product lines for 2008.

Essick Air Products, Little Rock, AR March 2005 to August 2006

Product Line: Bemis by Essick Air and Champion Evaporative Air Coolers, Humidifiers Purifiers and Wicks.

Production Supervisor

Oversaw a variety of production areas to include assembly lines, assembly cells, wick pleating machines, injection molders, blow molders and fabrication departments. Directly responsible for all second shift operations during the 6 month peak season. Trained and reviewed the performance of subordinates and initiated corrective action process when required. Ensured all plant policies and procedures were enforced and administered fairly and consistently.

Whirlpool, Inc., Oxford, MS May 2004 to March 2005

Product Line: Whirlpool and KitchenAide Slide-in and Freestanding Ranges, Built-In Ovens, Cooktops, Microwaves and Microwave/Oven Combos

Production Supervisor

Managed entire 2nd shift assembly operations consisting of 8 production lines and 300 employees. Selected, coached and developed front line team leaders to achieve outstanding leadership performance. Trained and reviewed the performance of subordinates and initiated the corrective action process when required. Ensured all plant policies and procedures were enforced and administered fairly and consistently. Provided daily communications and written reports of activities to the Operations Manager. Became familiar with cycle times and line balancing to eliminate inefficiencies and waste.

Contributions:

Grew 2nd shift operations from 2 production lines and 100 employees to 8 production lines and 300 employees.

Schedule realization improved from 55% for 2 lines to 92% for 8 lines.

Electrolux Home Products, Nashville, AR June 2000 to March 2004

Product Line: Poulan/WeedEater Division, World’s largest producer of gasoline trimmers and blowers, and fabrication business unit.

Materials Manager

Responsible for the procurement, freight, inventory and warehousing of materials totaling over $180 million in annual spend in support of a 3.3 million unit yearly manufacturing plan. Lead and coached 8 salaried employees and 50 hourly employees. Managed off-site supplier warehouse with an average inventory of $3 million for 22 suppliers. Teamed with purchasing department to eliminate and select preferred suppliers. Member of long-term purchasing strategy team, radio frequency implementation team and Supplier Cost Improvement Task Team (SCITT). Trained on and participated in master scheduling.

Contributions:

Responsible for re-writing all procedures and work instructions relating to RF.

Implemented new cycle count program designed to eliminate yearly physical inventory. Goal was accomplished in first year.

Contributed to the 99.5% on-time delivery to all retail customers.

On-hand inventory reduced by a monthly average of 20%.

United States Navy, Williamsburg, VA October 1993 to June 2000

Administrative Supervisor

Directed ten personnel performing all human resource and administration matters in support of a 240 person worldwide deployable organization and 3500 member reserve battalion. Developed and maintained a $500,000 annual travel budget. Managed a $2.5 million credit account with American Expense and Visa.

Accomplishments:

Awarded Navy and Marine Corps Commendation Medal

Awarded first and second Good Conduct Medal

Awarded first and second Navy Achievement Medal

Education

BBA in Management December 2008

University of Arkansas at Little Rock, Magna Cum Laude

Technology

Microsoft Office Suite

AS 400

Kronos

Luas & Clark

MAPICS

MySis

ACCPAC

TCM

PLEX



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