Administrative Assistant, Clerical Assistant, Office Support

Tillie Maria Welch

POB *****

Washington, DC ****8

202-***-****, ***********@****.***

OBJECTIVE: To utilize my expertise in office administration, logistics and in the Hospitality industry.

EMPLOYMENT EXPERIENCE:

Receptionist: AMDEX Corporation August 2017 – Present

Receptionist: American Insurance Association February-July 2017

Proctor: George Washington University 12/14-15/16, Receptionist: Centers for Strategic and International Studies 12/27/16-1/6/17, Concierge: Classic Concierge, 1/18-20/17

Server: Levy Restaurant, Seasonal Server at the Washington Nationals Ballpark during Major League Baseball season, 2009-present. Server/Host: Trinity Grill Restaurant, Server Assistant: Experience assisting Servers with food and beverage orders from guests (customers) of the Diamond Club (restaurant). Experience as a Kitchen assistant with Line Prepping and Food replacing at the Buffet table.

Administrative Assistant

4/2003–9/2014 U.S. Department of Commerce, Minority Business Development Agency (MBDA), 1401 Constitution Avenue, NW, Room 5053, Washington, DC 20230 Administrative Assistant to the National Director 5/02-3/05, Event and Conference Planning Assistant to the Associate Director, Office of Legislative, Education and Intergovernmental Affairs (OLEIA), 4/05-2/06, Current: Administrative Assistant to the Associate Director and Chief, Office of Business Development (OBD) and staff 3/06 to present. For the National Director I managed the front office. I maintained the National Directors calendar and schedule, prepared domestic and international ground, train, plane, and lodging travel logistics, communicated with internal and external clients, customers and visitors requesting meetings with the National Director and management staff, communicated with 5 regional directors and key region staff on specific, time sensitive matters relating to the National Director, prepared time and attendance, typing, filing, faxing, attending and participating in weekly Management and General Staff meetings and conference calls. For the Associate Director of OLEIA I assisted the Conference Team Leader with scheduling monthly MED Week (Minority Enterprise Development) meetings with internal and external Advisory and Steering Committee members, assisted with all aspects of conference, event and exposition planning that MBDA staff participated in, prepared travel logistics for invitational travelers and staff, e-mail communication to participants of various internal and external event invitations, assisted with registration for the MED Week conference and other registration required events, etc. For the Associate Director and Chief, OBD, I maintain the accurate contact listing of addresses for the funded projects that also consists of the Business Enterprise Center directory, receive telephone calls from public inquiries about MBDA, who we are, what we do, how we can assist minority business entrepreneurs, prepare all travel logistics, travel authorizations and travel expense reports, maintain and coordinate the Associate Director and Chief’s calendar and daily schedule meetings, maintain time and attendance, typing, filing, faxing, overnight mail preparation, maintain various spreadsheet files for training and tracking, etc.

Administrative Assistant

9/25/00–12/10/01 U.S. Consumer Product Safety Commission, 4330 East West Highway, Room 610, Bethesda, MD 20814 Administrative Assistant to the Assistant Executive Director of the Office of Compliance, the Director of Recalls and Compliance Division and the Program Manager. I was personal representative for in person contacts and telephone calls that include high-ranking officials of the Commission and outside of the agency. I handled many requests both from within and outside and often answered questions and concerns of substantive nature based on general knowledge of the program operation of Compliance. Matters of technical nature were referred to the technical specialist. I maintained appointment schedules for both Directors using the Office Outlook calendar; I made logistical arrangements for conference rooms and conference calls. I prepared all travel logistics, authorizations, and travel vouchers for reimbursements. I was responsible for recording accurate time and attendance records on the Electronic Time and Management System (ETAMS). I sorted and distributed mail, filed, faxed, copied and entered data onto the Sample Tracking Database and the Sample Assignments Database. I logged in Controlled Correspondence for recording, responding and tracking purposes.

Tillie Maria Welch

Administrative Assistant

3/15/99 – 9/22/00 U.S. Consumer Product Safety Commission Administrative Assistant to the Associate Executive Director for Field Operations. I received visitors, answered telephone calls, and relayed information to the appropriate staff. Served as office manager for the immediate office, sorted and distributed mail, scheduled and attended meetings and conference calls. I maintained the Associate Director’s calendar, typed, filed, faxed, prepared overnight mail, copied documentation, prepared time and attendance records on ETAMS. I accurately reconciled budget allowance notices, entered hours on the MIS system for daily activity reporting, made travel reservations and voucher reimbursements. I prepared credentials and identification for the Chairman, Commissioners, Investigators, Compliance Officers and Consumer Information Officers for internal and region field staff and ordered supplies, etc.

Administrative Assistant

8/95 – 3/12/99 U.S. Health and Human Services, Food and Drug Administration 5630 Fishers Lane, Rockville, MD. 20857. Administrative Assistant to the Deputy Director, Division of Facilities Planning, Engineering and Safety. Answered telephone calls and inquiries, received visitors for appointments, prepared dictation, receipt of all incoming correspondence, controlled action documentation, sorted and distributed mail, typed, filed, copied documentation, faxed documentation, prepared overnight mail, scheduled meetings and conference calls and ensured appropriate accommodations were made. Entered time and attendance reporting on EASE system, prepared travel and reimbursement documentation, etc.

EDUCATION:

8/02 – 5/04 PG Community College, Largo, MD, Completed semester, Algebra and English

9/85 – 1/86 Montgomery College, Rockville, MD, Completed Semester, Business Writing

1/80 – 5/80 Strayer University, Washington, DC, Completed Semester, Business Math

9/75 – 6/78 Northwestern High School, Hyattsville, MD, Graduate 6/78 – Academic Diploma

SKILLS:

A wealth of experience in Office Administration and Logistics. Last tested typing speed 77 words per minute. Paneled nominations for the 2005 MED Week Minority Entrepreneur Awards program. Completed Plain Language Writing seminar. Completed Project Management Training. Trained and experienced in the usage of Microsoft Word, WordPerfect, Excel, Access, PowerPoint, Quattro Pro, Lotus 123, Outlook Office Calendar, cc and e-mail, several database programs, etc. Trained on DOS fundamentals and Dbase. Graphics software: Print Shop, Mac Paint and Mac Draw.

REFERENCES:

Available upon request.