Customer Service High School

DENISE AITKENS

*** * *** ******* ** #**, Hemet, Ca 92543

Home: 951-***-**** • Cell: 951-***-****

*********@*******.***

High performing experienced collector bringing more than 15 years of experience in debt collections Successful in revenue. Highly skilled in negotiating with customers to collect on past due accounts and minimize bad debt. Successful in overachieving performance and collections targets when leading collections teams. Team-oriented with the ability to mentor junior collections associates when consistently meeting collections goals. Recovery techniques specialist

Multitasking

Repayment negotiations

Billing and collections best practices

Skip tracing

Collections regulatory guidelines

09/2009 to 02/2010

MARIGOLD FINANCIAL LLC

Riverside, CA

Customer Service Collections Rep

Motivated and educated debtors to pay on past due charged of medical debts. Assisted with Negotiated settlement amounts. Some skip tracing involved. Mandatory of 100 outbound calls per day. 10/2008 to 03/2009

APPLEONE EMPLOYMENT SERVICES

Riverside, CA

Customer Service Collections Rep

Placed outbound and inbound collections calls daily to approximately 100 debtors with past due cable bills (AT&T and U-verse). Motivated debtors to pay overseeing daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts. 05/2008 to 10/2008

ARS NATIONAL SERVICES, INC.

Ontario, CA

Debt Collector

Placed outbound and inbound collections calls daily to approximately 100 debtors on their past due credit card bills. Some skip tracing, created repayment plans based on debtor financial status and repayment abilities such as settlements etc 10/2007 to 04/2008

DRIVETIME USED CARS

Riverside, CA

Debt Collector

Placed outbound and inbound collections calls daily to approximately 100 debtors with past due car loans. Motivated and educated debtors to pay by creating repayment plans based on debtors financial status and repayment abilities. Some skip tracing involved, offered extensions and due date changes to assist debtor to be current. 02/2003 to 05/2007

GC SERVICES

Irwindale

Debt Collector

Placed outbound and inbound collections calls daily to approximately 100 debtors with past due traffic tickets. Motivated debtors to pay before driver license was put on hold or possible suspension Administered delinquency cycle from start to finish by managing collection calling,coordination and related litigation. This debt was considered to be "Civil Money Judgments"

HIGH SCHOOL DIPLOMA: GENERAL EDUCATION 1986

Alhambra High School, Alhambra, CA, United States

PROFESSIONAL PROFILE

CORE QUALIFICATIONS

EXPERIENCE

EDUCATION

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