SHAMSUL HUDHA A

925-***-****

Email: ac3v01@r.postjobfree.com

Lead Quality Engineer Analyst over 13 plus years of IT software industry experience in projects with good exposure to functional testing, continuous integration test design and UAT, developing test cases for Web based services and applications, monitoring tester’s activity and leading a Testing team. Extensive experience in the domain such as BFS-Insurance, Aviation, Automotive, Credit Report and Products testing.

Extensive experience and knowledge in Manual functional testing and Automation concept/frameworks and Well versed with all the SDLC, STLC, Software Testing concepts and Methodologies.

Experienced in leading QA teams (onshore and offshore) with hands on experience in analysis, design, coding, testing and maintenance all phases of SDLC.

Work Experience in Agile Methodology and Scrum.

Work Experience in WEB SERVICES API Testing with SOAP UI, POSTMAN, Rest Client RESTful.

Work Experience in QMetry, JIRA, Confluence, ServiceNow, Service desk, Bugzilla, QC, Rally, Ready API, SVN, ANT, Jenkins and Bamboo with setting up CI/CD process.

Skilled in writing detailed test cases, performs complex manual function, integration, and regression test.

Learned to index and search/query large number of documents (~4 million) inside Elasticsearch.

Experience in enhance Kibana, Splunk dashboards, Visualizations, Reports, Alerts, log parsing, complex Splunk searches and table lookups.

Proficient in creating master test plans with clearly defined test objectives and scope.

Experience in Functional, Performance, Database, System Integration, Sanity, Smoke, and UAT for Pilot, Hotfix and Patch release, Sprint Demo, QA, Go Live Env Testing on Scrum stand-ups meeting.

Proficient as Mobile App Tester in testing Web applications and Mobile applications on IOS and Android platforms.

Proficient in Cross Browser testing of applications on Google Chrome, Internet explorer, Safari and Firefox browsers and Cross Platform testing on Windows, iOS Android.

Experience in planning, implementing or supporting ServiceNow applications.

Work Experience in Test Effort Estimation, Resource Planning for Various Testing Phase.

Proven collaborative working style with IT clients, vendors to effectively, efficiently manage communications, influence, negotiate, and ensure a high degree of quality product delivery across multiple domains.

Exposure on Selenium, QTP, RFT, UI Testing, Appium, POSTMAN, RestClient, LoadRunner, Soap UI, API testing and JMeter.

Knowledge of Cucumber tool and Gherkin language.

Experience with GAP analysis to analysis enterprise data, Experience with automation Testing.

Excellent in Prepare support documentation and training materials for end users of document management systems.

Mentor and train QA team in test strategy plan, Defect management, Test case writing/execution efficiency and performance testing.

Good experience work closely with Development and QA environment, Product Management, Design, Support, and other key POC for all stakeholders.

Excellent Communication, Analytical, Interpersonal, Presentation and Leadership Skills and also can work independently, lead or work within a team.

Experience in handling ODC – Onsite/ Offshore co-ordination activities and stake holder management & Onsite-Offshore Model.

Experience in Setting up Test Labs/ Environments and Training of Resources.

Ability to Lead, Project Management, Team Player, Self-motivated, highly productive, Continuous Learner, adapt new Technologies in short time, Commitment and Enjoy working as a part of Result driven in Team and Individual Projects.

Master degree in MS (Information Technology) from Bharathidasan University, Tiruchirappalli-2002.

Bachelor of commerce (B. Com) from Bharathidasan University, Tiruchirappalli, TN – 2000.

Languages/Scripting

Java, JSON, Python, .Net, XML, Groovy, UNIX, VBScript, Shell Script, Cucumber

Automation Tools

Selenium, BDD(JBehave), Appium, HP-QTP, SOAP UI, REST APIs, JMeter

Defect Tracking Tools

JIRA, Quality Center, Bugzilla, Rally, QMetry and ServiceNow

Operating Systems

Windows, Linux, Unix, Mac

Databases

Oracle (9i, 10g), SQL Server, MySql, DB2

CI/CD &Tools

Bamboo, Mavan, Bamboo, ANT, Puppet, Dockers, Jenkins, FTP

Other Tools

AppDynamics, Elastic Search, Grafana, Splunk, TIBCO, Spotfire, Nagios, Weblogic Google Analytics, ServiceNow, Docker

Domain

BFSI, Automotive, Mortgage, Health Insurance and Credit Report

Accredited Agile Scrum Certification done through International Scrum Institute.

Certified in ISEB by British Computer Society which includes ISTQB (International Software Testing Qualifications Board)

HP-Certified Professional in Quality Center 11.0

Completed Application Developer certification from IBM.

Current Employer: FYNBOSYS INC, Sacramento, California, USA (March-2014 from till date)

Project Title

TUCI Application Support/ QA

Client Name

TransUnion Consumer Interactive (TUCI), SLO, CA

Testing & Tool

Grafana, AppDynamics, Spotfire, Splunk, Nagios, TIBCO, Google Analytics, Batch process, SOAP UI, JIRA and ServiceNow

Role

Lead QA Engineer for Production Support

Duration

APRIL ’2017 – Till date

Involved in all the stages of project development: Analysis, Design, Development, Code Review, Maintenance and production support activities.

Monitoring, escalating, documenting and resolving production related issues and creating Incident ticket and recording the issue with logs in ServiceNow.

Implementing the experience of Java, Oracle, HTML5, JavaScript, XML, Soap, API, and Database for developing Web Based Application, GUI and Infrastructure applications.

Actively participate in scrum meetings, standup calls, and retrospective meetings;

Creating automated tests for web base application.

Strong understanding of website functionality requirements.

Automation of domain creation using WLST, ANT, and Domain Templates.

Performing Cross-platform, Functional, Regression testing, UI testing for mobile app using Appium test automation framework.

Installed published applications from Appstore on tablets and mobile devices.

Involved ServiceNow project module preferably in Incident, Change, defect using ServiceNow.

Define testing methods/create test plans for ServiceNow.

Identifying and fixing bugs in our application code.

Solving problems in complex customer deployments.

Working closely with analysts, designers and staff.

Producing detailed specifications for writing the program codes.

Testing the product in controlled, real situations before going live.

Making recommendations on areas of process improvement.

Finding ways to improve the overall customer experience.

Providing feedback on our products from a customer and technical perspective.

Provides technical expertise for system transitions, migrations and application software updates.

Project Title

Customer Experience Portal (CXP)

Client Name

Comcast Cable Communications (Xfinity), Sterling, VA

Testing & Tool

Cloud foundry, Elastic Search (Kibana), Ready API, Rally, CI/CD release, TIBCO, JIRA, JasperSoft, Logsstash, ServiceNow

Role

QA Lead with Triage Ops Support

Duration

JUN’2016 – MAR’ 2017

Involved Functional testing and defect validation of web service and UI applications

Automation testing tools like SoapUI, Parasoft SOA Test, and Selenium.

Experience in analyzing, validating and triaging defects between various components like frontend, web service, backend testing for Xfinity application.

Proficiency in querying and reporting from Elastic search/Kibana/SQL.

Proficiency in setting up and using open source reporting tools like JasperSoft Server, TIBCO business events dashboards and Splunk.

Involved investigate bugs various available tools, server and Xfinity app defects.

Experience in monitoring tools App Dynamics, log stash, Nagios, Pivotal Cloud and Album.

Involved in performance monitoring using JMeter and analysing application logs and response time, Spike with thresholds and endpoints.

Involve validation for Xfinity apps and television channels API testing.

Tested developed websites prior to rollouts for usability and workflow functionality using ServiceNow.

Implement and ability to gauge and tailor the reporting requirements for an enterprise organization based on the intended Xfinity audience.

Project Title

Accelerated Title (AT)

Client Name

Dealer track Technologies, (HARMAN) Sacramento, CA, US

Testing & Tools

IBM (RFT), Functional, Database, API & Multibrowser Testing

Role

Lead QA Analyst

Duration

MAR’2015 – APR’ 2016

Project Description:

The objective of this project is to accelerate the release of title on a vehicle to the customer. This project will build a workflow application that encompasses the lifecycle of managing a used car title. This product is to reinvent the way in which dealers manage the payoff process for vehicles that contain a title with a lien holder. This product offering will result in a reduction in payoff exceptions and expedited receipt of the title to facilitate the prompt resale of the vehicle taken in trade.

Roles & Responsibilities:

Following the agile methodology

Participating in requirement analysis, sprint planning and estimating requirement for testing

Performing test case writing and review for the requirement.

Performed Smoke & Sanity Testing, Functional, Regression, Database.

Performed Manual Functionality testing, Integration testing on Client server and Web applications

Identifying, analysing defects, errors, and inconsistencies in software program outputs, screen and contents

Creating and finalizing build acceptance criteria, defect severity criteria and build release criteria.

Performing a test coverage traceability analysis to ensure that all requirements and supporting and reviewing test cases for correctness and comprehensiveness for test engineers

Working with test plans, test results, analysis as well as unresolved problems using tools like JIRA, Confluence Pages.

Automating functional and regression test cases using selenium

Remarkable experience in Agile environment

Developed tests and ensured its accordance with business specifications.

Managed development of test plans according to requirement.

API testing for json parsers.

Interacting with the product owners for system study and requirements analysis and scope items

Project Title

Asset Value Analyser (AVA)

Client Name

GE (General Electric), San Ramon, CA

Testing & Tools

Functional & Automation Testing, CI/CD, and Web API Testing

Role

SQA Engineer

Duration

MAR’2014 till Feb’2015

Project Description:

GE Asset Value Analyzer (AVA) is a Web-based solution which provides a fast and accurate way to calculate the value of used GE engines. The application allows you to assess part values and make quick decisions about buying or selling used engines.

Roles & Responsibilities:

Responsible for all requirement gathering, test deliverables and a QA owner of the Product.

Agile scrum master for QA Team (Standups, demos, User story Back lock grooming and Retrospectives)

Exposure to all stages of SDLC (Software Development Life Cycle) and STLC

Solid expertise in automated testing tools suite –QTP, Soap UI and Selenium web driver

Configuring and setup environment & Deployment of builds in staging environment using Linux

Helping/Train team to create Soap UI scripts using Groovy scripting for web services testing

Hybrid framework with Selenium was developed and generic keywords were implemented.

Used ANT to build and run the Selenium automation framework. Once the script got over, framework used to send the automation reports over email.

Created and updated test scenarios, test plans, and test cases according to use case and design

Participated in system walkthrough and inspection meetings to understand the business rules and system operation flows.

Executed test cases using both manual processes and automated test for salesforce applications.

Involved validate the compensation benefits and diagnose through workmen compensation.

Wrote SQL Query to extract data from various database tables for testing purpose

Validated tests by crosschecking data in backend on SQL server using SQL Queries

Created test plan, designed and executed test cases manually and verified actual results against expected results.

Assisted client implement User Acceptance Test (UAT) including creating Test Plan, generating test data, designing test cases, preparing test environment and executing test.

Worked closely with users and program developers to ensure application development meets with the user expectations

Reviewing the manual and automation Test Cases/Scripts for salesforce applications.

Taking care of build acceptance, preparing bug report and hand-off activities.

Actively involved in daily triage meetings, weekly walkthrough meetings, to verify the status of the testing effort and the project as a whole.

Company Name: POLARIS Software Lab

Period: 2011 August– Feb 2014

Project Title

CBT-AT (Advisory Services) of IFC

Client Name

World Bank (India/WDC, US)

Testing & Tools

Functional, Database, Web Service, UI API Testing

Role

Test Lead

Duration

AUG’2012 till FEB’2014

Project Description:

CBT-AT (Advisory Services) is a functional group within the IT department (CBT) of IFC that provided IT systems support to IFC's Advisory services business. This functional group is responsible for

1) Developing new applications and systems to provide new features/functionalities to AS staff,

2) Enhancing the existing applications/system to extend the existing system capabilities, and

3) Supporting the systems that are in Production. Typically, all these three activities are performed by CBT's outsourcing partners on either managed services or T&M basis.

Roles & Responsibilities:

Created test plans for automation to be reviewed by other departments from inception of product and

Maintaining throughout the development life cycle into future releases

Developed automation testing model on existing test cases for simultaneous projects

Involved in testing Java API using Web services and XML with tool called SOAP UI.

Developed automation testing model on existing test cases for simultaneous projects using selenium.

Study and analyze the selected manual test cases\scenarios.

Identify the Scenarios\test cases to be automated.

Created automation test suites/passes that are easily understood and executed by any member of the test team or by offsite/shore testers

Review of the automated test scripts designed by the Team members

Status Reporting and provided required metrics to the Management

For every release provide QA sign-off after the full testing.

Project Title

CFMS Interface

Client Name

RBI (Reserve Bank of India)

Testing & Tools

Functional, Database and Web application testing

Role

Senior QA

Duration

JAN’2012 till JUL’2012

Project Description:

CFMS system is provided to give a single view of the accounts distributed across various DADs. It also provides transaction view and fund transfer capability. CBS will be rolled out in stages, hence when one of the RO becomes part the CBS, it has to support the CFMS using .Net. The objective is to study the system for developing an interface from CBS to CFMS for coexistence during the roll out period.

Roles & Responsibilities:

Prepare schedule for the Functional Validation activity

Involved in testing Java API using Web services and XML with tool called SOAP UI.

Involved in preparing Test Scenarios, Test Cases for functional testing

Involved in peer review of system test cases

Involved in Functional Testing which developed in .Net.

Performed Compatibility test to validate application in different browsers.

Preparation of Business Scenarios with test flows for Flexcube interface modules.

Defect tracking and Reporting

Arranged Conference Calls to make sure the issues were discussed and the project was on time.

Project Title

T24 (Temenos)

Client Name

Temenos

Testing & Tool

Functional & Web Services testing using SOAP UI

Role

QA Analyst

Duration

AUG’2011 till DEC’2011

Project Description:

TEMENOS (T24) is the most technically advanced banking system available today. It pairs the most comprehensive and most powerfully flexible business functionality with the most advanced and scalable architecture. This gives it unprecedented power and opportunity to meet the challenges of today and the opportunities of tomorrow. We have developed a range of services ensuring that your new core banking system implementation delivers on your expectations. This project is implemented for Banco Unico (South Africa)

Rles & Responsibilities:

Prepared Test Cases based on Functional specifications

Prepared Test approach, Test plan and create test environment.

Prepared and Published Cost plan for SIT execution to Project Team for approval

Report status/issues to Project Team

Ensure all incidents and test cases are completed or moved to next test phase

Involving in Regression Testing.

Prepare Regression Test summary report.

Supporting to the team members while Testing

Company Name: SAKSOFT India Pvt Ltd

Period: 2007 JAN – July 2011

Project Title

TUI Maintains team

Client Name

TransUnion-TrueCredit (US)

Testing & Tool

Manual Testing, Web Services using SOAP and UI testing

Role

Test Co-ordinator (Onsite / Offshore)

Duration

MAR’2009 till JUL’2011

Project Description:

True Credit, a Trans Union company, develops and markets credit-based products and services. Suite of products and services to help consumers better understand their credits. True Credit shall create a membership program for customer that shall provide credit reports, credit scores, comprehensive credit monitoring and other credit related benefits and services. This program shall offer both online and offline servicing.

Credit Report refers to credit information supplied by credit bureau. Customer’s credit report shall be monitored on a daily, which helps the customer to spontaneously detect any attempts for Identity theft on his account. Credit Score is a three-digit credit rating number. The lenders to rate the borrowers in terms of “Risk” use the credit score.

Credit monitoring alerts the customer about changes in their credit reports. True Credit shall market this membership program to customers across different business units.

Roles & Responsibilities:

Manage testing scope and schedule and review and consolidate the test plan

Communicate test plan to the project team

Coordinate testing meetings (i.e., daily standup, establishment of priorities)

System Incident Reporting Management

Ensure test phase containment is followed

Ensure end to end testing is completed in Integration Testing before UAT starts

Status reporting on progress of test during SIT & UAT.

Ensure Business Sign-off on test prior to any application releases code into production.

Giving Knowledge Transfer to Team members about complex business scenarios

Project Title

i – Banking GUI Face Lift – UAE (Phase I & II)

Client Name

Standard Charted Bank

Testing & Tool

Web Application, Cross browser Testing

Environment

J2ee, Hibernate, Web Server

Duration

NOV’2008 till FEB’2009

Project Description:

iBanking GUI Facelift phase II deals with all type of fund transfer between accounts and credit card payments with 2 factor authorization. All customer and account information will be retrieved from core banking backend system eBBS and card systems like Cards-400.

Roles & Responsibilities:

Prepared test data, test scenarios Black Box testing

Involve integration testing check all the modules are interrelated

Status reporting, Regression testing, Action Tracking, Bug Tracking.

Done payment processing using First data service provider.

Reviewing test data, test scripts and other testing artifacts

Did Root cause analysis (RCA) for the bugs.

Defect verification and tracking to closure.

Involved in Point of Sale (POS) credit card testing.

Project Title

S2BL Offline System

Client Name

Standard Charted Bank

Testing & Tool

Function, Cross Browser Testing and UAT Support

Role

Senior QA

Duration

NOV’2007 till OCT’2008

Project Description:

The Offline Channel is a new differentiated Channels offering aligning with the whole sale Bank’s strategic intent of securing greater Share of Mind and deepened Core Banking Relationships. Straight2Bank Web, the internet Banking Channel for SCB’s wholesale banking customers offers complete online working capital Management solution. This new Offline would provide the same working capital management solutions as in the online mode. The new offline channel has the Business Continuity Planning (BCP) Solutions for Straight2Bank as well. This project contains Payment, Collections & Report Modules. I involved in Payment and Collections modules.

Roles & Responsibilities:

Prepared test data and played defect champion role.

Involved in designing of the Business requirement document

Suggested some enhancements to improve the quality of the product

Done the Point of Sale (POS) testing using debit/credit cards.

Prepared the test report for the UAT sign off

Project Title

NBS (National Banking System)

Client Name

Citi Bank NY, US (Onsite)

Testing & Tool

Function Testing and UAT Support

Role

QA Analyst (UAT Tester)

Duration

JUL’2007 till OCT’2007

Project Description:

National banking system (NBS) is a teller application for Citibank, New York in all citi financial centres, we can deposit and withdrawal money. Buying and redemption of bonds. Credit card payments, reports, and can perform financial centre operations. In NBS application, automated deposits and with drawl modules as per the selected test cases. ATM Machine configuration function of a system are Login, Get Balance Information, Withdraw Cash, Transfer funds, Deposit Cash with tested the ATM, Bank, System, Bank Card.

Roles & Responsibilities:

Visited USA for user Acceptance Testing and release on R72

Involved in UAT execution functional flow scenarios with test flows for Flexcube Fund transfer, and Deposits modules.

Experienced in merchant service and credit card service like TSYS (Total System Service)

Involved in testing of Online account opening and fund management application

Involved functional and credit card testing in VisionPlus (CMS, TRAMS)

Regression testing of teller functionalities for every Monthly release

Prepared test plan, test cases and traceability matrix

Reporting the testing status to the product manager

Project Title

Smith Barney (Concierge R72)

Client Name

Citi Bank NY, US (Onsite)

Testing & Tool

Function Testing and UAT Support

Role

QA Analyst (UAT Tester)

Duration

JAN’2007 till MAY’2007

Project Description:

SB is one of the leading financial brokerage services in US. Citi groups merged with SB, to provide brokerage services. Through this SB relation can be opened at any Citibank touch points. Through Citibank can perform their transactions online like viewing their account, also creating new accounts, Add Signers, Stop Payments, Customer Change Demographics, Card Servicing, and Check book Order.

Roles & Responsibilities:

Visited USA for user Acceptance Testing and release on R72

Involved in testing of financial system with fund management and fund accounting system of SB brokerage application

Regression testing of teller functionalities for every Monthly release

Prepared test plan, test cases and traceability matrix

Reporting the testing status to the product manager

Company Name: ACS India Pvt Ltd

Period: 2003 Oct – 2006 Dec

Project Title

Payroll System

Client Name

ACS (Xerox Company)

Role

Programmer Analyst

Duration

JAN’2005 till DEC’2006

Project Description:

This System was developed for Staff & Workers of ACS India Pvt Ltd. This system keeps track of Employees attendance, leaves taken, salary, loans, advances, savings, perks and other earnings and deductions. Along with salary slip, an income-tax report from individual employee is prepared. And at end-of-year, FORM-24, FORM-16 etc are prepared through the history data.

Roles & Responsibilities:

Requirements Study for .Net application.

Implementation of WebPages using JSP, HTML, Java Script and .Net

Customizing UI components in Java.

Involved in Unit Testing for .Net application module.

Involved Workers' compensation claims validation.

Investigated and processed claims reports and supporting documentation.

Analysing the unit test results.

Project Title

Empire

Client Name

Empire Blue Cross Blue Shield

Role

Claim Analyst (Facets)

Duration

2003’ OCT till 2005’DEC

Project Description:

The Health Insurance Portability and Accountability Act ("HIPAA") was enacted in 1996. The "Administrative Simplification" provisions of HIPAA require that certain types of transactions among health care entities be conducted in a standard format when they are conducted electronically. These transactions include: Submitting claims

Roles & Responsibilities:

Involved in preparing the flow of execution document of an application

Worked for the required queries for the team for their screens.

Collected injured workers of all treatment options and claimed the compensation.

Involved implementing Facets to manage their healthcare needs.

Involved in web based testing application for claims processing.

Validate the claims and procedure cods.

Performing Unit Testing

Querying patient eligibility

Checking claims status and service provider details.

Contact this candidate