Manager Office

Giuseppina Gabriella Gelo Phone: + (61-407-***-*** Email: *********.****@*****.***

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Giuseppina Gabriella Gelo

Address: Cnr Victoria Parade and Normanby Street, Thursday Island QLD, 4875, Australia Phone: + (61-407-***-***

Email: *********.****@*****.***

Administrative Assistant / Executive Assistant/ Assistant Manager/ Office Manager

§ Administrative support professional offering 18 years’ experience over two different countries – Italy and Australia in exhibiting office management skills, initiating telecommunications, scheduling meetings, coordinating travel needs and maintaining office supplies.

§ Courteous demeanour with various stakeholders and follows a flexible working style whilst attending meetings in the executive's absence; speaking for the executive with Board members, sponsors and internal staff, on matters related to programmatic initiatives.

§ Hands-on experience in large and small corporate events including parties, customer appreciation events and presenting information to various audiences.

§ Possesses highest degree of integrity supported by a flawless record of maintaining customer confidence by keeping information confidential and thus protecting operations

§ Multilingual communicator fluent in English, Italian – mother tongue and Spanish also is decisive and flexible to flourish in a constantly changing environment and accept new challenges. CORE COMPETENCIES

Office Management Board Liaison Schedule Management Travel Arrangement Calendar Management Communication Liaison Expense Management Strategic Initiatives Staff Supervision Records Management Partnerships and Outreach Public Relations Book Keeping and Accounting Data Analysis KEY SKILLS AND ACHIEVEMENTS

§ Customer Relations /Contract and Negotiations – At Hotel/Motel – Thursday Island, QLD – Despite the deal had been rejected by the stakeholders, I resiliently took the initiative of personally contacting the CEO of the organisation and negotiated new terms and conditions for a contract of 20 rooms to be booked over a 70-day period; thus achieving a new deal to attain an income of $ 108,000.

§ Business Development/Coordinating Departments – At Hotel/ Motel – Thursday Island, QLD – Instrumental in planning parties by the pool and promoting the coffee shop across the town for carrying out operations 7 days a week with business hours from 6:00 a.m. till close. Implemented projects thus enhancing the monthly revenue by 25%. Effectively provided leadership to build crucial relationships contributing towards the success of the organisation by assigning work to clerical staff and following up on results for completion of the projects.

§ Public Speaking/ Event Management – At Hotel / Motel – Thursday Island, QLD – Efficiently performed public speaking 5 evenings in a week over seven months during peak season. Entertained the guests and engaged them in the events; these acts were filmed and photographed by the guests creating a meaningful impact and business popularity over social media.

§ Marketing Research/ Creative Writing – at CIC – Cambridge International College Perth, WA – Successfully published a variety of articles, thoughts, interviews and initiatives as designated with writing the weekly newsletter for the English Department. This task had been performed from Sept 2014 to the end of February 2017 CAREER HISTORY

Hotel/Motels, Thursday Island – QLD Feb 2017 – Present Front Office Manager

§ Adroitly managing bookings either individual or group bookings; carrying out the night audit, payments, monitoring/ managing room availability over three different properties (100 rooms overall).

§ Managing personalised quotes of VIP functions such as lunches, dinners, etc., having given prove of capability in understanding the stakeholders’ level of financial affordability.

§ Welcoming guests, promoting marketing / business initiatives and booking reservations. Giuseppina Gabriella Gelo Phone: + (61-407-***-*** Email: *********.****@*****.*** 2

§ Managing PRs inside and outside the business and promoting sales of rooms and meal packages.

§ Effectively following up with the clients during and after their stay.

§ Performing calculation and comparing EFTPOS and Cash transactions of days; responsible for banking and mails.

§ Preparing occupancy/in house guests/housekeeping/meals reports as well as creating/ managing/ amending rooming lists.

§ Working individually in reservation projects and accommodations+ meal packages sales.

§ Responsible for problem solving, handling complaints, guest feedback and challenging situations. Keeping the customers despite their complaints is my exclusive area of expertise.

§ Strictly complying with the cancellation policy by authorising a very limited number of refunds.

§ Handling the phone calls/enquiries; collating/managing emails (50 to 70 per day) before the end of each working day.

§ Effectively monitoring / ordering stationery and other office supplies.

§ Liaising with housekeeping department and restaurant/bar (upgrading the daily menus, arranging chefs’ schedules regarding catering/reservations, etc.)

§ Conducting public speaking during functions – dinners and morning teas – patronising the whole dining area occupied by up to 100 guests happily engaged in conversations

§ Performing as an Administrator/ Editor of the organisation’s web pages. CIC Cambridge International College, Perth WA Jun 2013 – Mar 2017 English Department – Administration Assistant

§ Prepared invoices and carried out a broad range of clerical and administrative duties which were unsupervised or as part of a team.

§ Performed a variety of tasks whilst maintaining a high level of organisation and time management.

§ Effectively generated starter/finisher reports throughout the database (TEAMS – database used by the college) in order to monitor the students from the beginning to the end of their enrolments.

§ Accurately uploaded students’ attendance by using appropriate computer programs and managed the first phase of the counselling attendance student procedure. Accurate data had to be transmitted to the Immigration Department on a weekly basis.

§ Performed the managerial role of generating the weekly class rolls by working on several different applications throughout TEAMS combined with Microsoft Office Excel. Received proper training to perform the task in absence of the Managers due to annual leave which was up to 12 weeks a year.

§ Coordinated with both the Admission Officer and Finance Officer to discuss the students’ situations on their matters.

§ Monitored stock levels and sent the relevant list of office amenities and stationery to purchase to the management department for approval.

§ Responsible for operating a range of office equipment such as photocopiers, computers and faxes as well as collating emails and information for various departments. Be able to fix the small issues of the photocopier machines when broken and calling the specific technician was not necessary.

§ Filed and scanned documents whilst involved in reorganising the entire college’s archive room (60,000 files roughly to be reorganised numerical order). This project required a huge level of commitment as the given dead line was of only 4 weeks and the students’ folders were misplaced, disorganised, and the available space was limited.

§ Printed learner’s guides and materials for lecturers as required and managed content, organised layout, interview, printing, as well as posting on Facebook of weekly newsletter.

§ Issued English Graduation Certificates (by working thoroughly on the database to calculate rate of attendance, duration of studies, dates, etc.) in conjunctions with the English teachers to compare the grades of each student and accordingly printing them out on special paper sheets.

§ Presenting the graduation ceremony during which the graduation certificates were given to the international students as well as engaging the students in conversations, games, and other academic activities. – Those events are documented on the business’s Facebook page.

§ Monitored the library loans as well as the DVDs loans while coordinating with the teachers acting as a link with the students.

EARLY CAREER

Sogei Società Informatica S.P.A.Rome, Italy Apr 2010 – Aug 2012 Junior Technician – Sport Department

Giuseppina Gabriella Gelo Phone: + (61-407-***-*** Email: *********.****@*****.*** 3

SITAR S.R.L, Padua, Italy Mar 2011 – Jun 2012

Agent of Trade – Promoting events, selling infants’ products, beauty creams to pharmacies, presenting the latter to paediatrics, midwives, and Medical Professors in clinics/hospitals.

(Law Firm) Lawyer Pasquale Landolfi, Rome, Italy Jan 2010 – Aug 2012 Registered / Authorised Legal Practitioner by the Legal Practice Board SUNLINE S.R.L. Perugia, Italy –Customer Care Service Nov 2003 – Dec 2009 Telephone Counsellor / Telephone Marketing Operator PROGETTIX 4 S.R.L. Perugia, Italy Mar 1999 – Oct 2003 Administrative Accountant – sales and marketing

EDUCATIONAL QUALIFICATION

Master’s Degree in Law Oct 2003 – Dec 2009

Università Degli Studi di Perugia, Perugia, Italy

PROFESSIONAL CREDENTIALS

§ Italian Master’s Degree - Qualification as a Doctor in Jurisprudence

§ Yoga Instructor certificate – ongoing course

§ First AID + CPR certificate – Thursday Island – April 2017

§ Diploma of Business Administration – AILFE February 2017

§ Diploma of Project Management – AICT – May2016

§ IELTS Academic Module – Band 7 overall (Listening:7.5 / Writing: 6 / Reading: 7 / Speaking: 8) – 30/07/2016

§ Les Mills Group fitness instructor – Body Pump Module - August 2015

§ Certificate III and IV in Fitness, Australian College Of Sport and Fitness, Perth (2014-2015)

§ English Advanced Certificate, Cambridge International College, Perth (2013)

§ English Fluency Certificate, Cambridge International College, Perth (2013)

§ Preliminary English Certificate, Cambridge International College, Perth (2012)

§ Advanced Word and Excel Course, Personal Computing Studio, Italy (2010)

§ Computer Operator and Administration Management, Master School 2000, Italy (2000)

§ Diploma in Accounting and Business, Istituto Tecnico Commerciale e per Geometri “R. Bonghi”, Italy (1993 - 1998) RESEARCH WORK

§ Drafted and discussed a graduation experimental thesis in Comparative Private Law entitled "Unconscionability- Contract Justice."

§ Conducted analysis on the relevant Italian discipline and compared to related disciplines in the US and Australia.

§ During the research phase gained knowledge on Unconscionability that had originated in Australia due to a case-law concerning a family of Italian origin who immigrated to Australia of the Australian sources, I learned that the was born. PERSONAL DETAILS

Date of Birth: 31st Jul, 1978 Nationality: Italian Marital Status: Single Driver’s Licence: Italian and Australian References available on request

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