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Customer Service Medical Records

Baldwin, New York, United States
December 30, 2017

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Shelley Burke

Baldwin, NY *****

Cell 516-***-****

I have been an intricate part of the daily routine in healthcare offices. From working front office, greeting/calming nervous patients and doing a variety of work in sometimes-stressful situations, to entering and expediting discharge information in a hospital emergency room computer and almost everything else in between, I feel that I can be an asset in your office.



Acuplus Screen Printing and Embroidery Levittown, NY 11756

Heavy Customer Service I take orders for screenprint and embroidery as well as office support, phones, filing, payments, Quickbooks and helping walk in customers

9/7/2013-03/24/2014 NRAD (Nassau Radiological Group) Garden City, NY 11030

Front Desk/Telephone Operator

While at NRAD I was a front desk receptionist and telephone operator in the corporate office all telephone calls came through me I then transferred the calls to the proper areas, and to several outside offices, to employees including Dr to Dr calls, appointment scheduling, medical records, administration and billing. In addition I answered many questions from doctor’s offices, patients and a variety of other callers. I had to remember many employees’ names telephone extensions, job descriptions and locations.

In addition I greeted visitors, UPS. And Fed Ex

4/2012- 10/2012 Dr Barry Fisherman, Dr Michael Sable & Dr Michael Baron Rockville Center, NY 11570

Ophthalmology Receptionist

Scheduling on Medical Manager Computer, patient demographics, referrals, Filing, faxing heavy telephones and Practice Fusion, entered codes from routing sheet and collected co-payments.

7/2011 – 12/2012 Dr’s Arthur Boshnack & Jeffery Novak Gastroenterologists Wantagh, NY 11793

Receptionist/Billing entry

Temp Position

Schedule patients on Sammy for office visits, Colonoscopy’s, Endoscopy’s, patient demographics and insurance information, Insurance authorizations, and enter billing information and co-payments into the system.

8/2009-9/2010 Stephen & Ronald Gulotta MD Roslyn, NY 11576

Receptionist / Interventional Cardiologists St. Francis Vizza Pavilion

Temp Position

Scheduled Angiograms, Stress Echo Cardiograms regular Echo Cardiograms, Carotid Artery testing, daily patient appointments, entered patient demographics, checked patients in and out of computer system, scanned all papers, took co-payments entered them into the computer, Insurance Authorizations, answered telephones, took accurate messages from Doctors, pharmacies, patients etc called patients with test results per the MDs. Enjoyed a lot of patient contact.

9/2007-6/2009 Bostwick Laboratory Uniondale, NY 11553


Directed all telephone calls to employees on computerized system, greeted all visitors and directed them to appropriate areas, received and distributed mail, faxes, packages and prepared conference room for visitors.

4/2001-7/2007 Mercy Medical Center

Emergency Room Discharge Specialist: Rockville Center, NY 11570

Entered Discharge information into the Star computer Program; entered relevant information needed by the coders for billing, this is the beginning of the billing process.

Had contact on a daily basis with Emergency Room doctors, Nurses, Medical Records, Supervisors, Coders and anyone that could help me complete my need for discharge information.

Information was then entered into the computer and legal logbook, which could be reviewed by The Board of Health. I worked for the Patient Access Department; I received all charts from the Emergency Room which can be reviewed by the Dept of Health or JACHO at anytime while obeying the HIPPA laws. I was responsible for developing an orderly way of getting the completed charts from the emergency room to the coders then finally to the medical records department.

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