Technical Support Data Entry

OBADOFIN TIMI PAUL

**, *********** **** *********, ** ***********@*****.*** 647-***-****

CAREER OBJECTIVE

A motivated administrative professional seeking a position in a challenging business environment with over 2 years experience successfully providing administrative support to the operational departments. I have demonstrated the ability in building strong, lasting relationships with colleagues and customers through the use of computer applications which has given me the ability to efficiently plan and manage multiple assignments to meet job deadlines. Analytical and systematic thinker with excellent interpersonal and communication skills.

SUMMARY OF QUALIFICATION/SKILLS

Expertise generating dashboards utilizing SAP and Non-SAP data sources for external and internal clients providing them with insightful and meaningful data trends using Web Intelligence, Lumira, Crystal report, Design studio, SAS guide and Tableau

Excellent interpersonal and communication skills both oral and written.

Provide technical support and research information to customers in a timely manner, utilizing the company’s business system and related programs and reporting functions

Competent with MS Word, Outlook, Excel and Powerpoint

Ability to manage job task in an ethical manner.

Proven ability to coordinate and manage special projects

Competent knowledge in lean manufacturing and six sigma.

Social Media Networking skills.

A high level of attention to details, accuracy,and follow-up

Possess a level of flexibility in order to reach objectives.

Demonstrated business professionalism, respect for confidentiality and appropriate handling of sensitive information.

Extensive experience in planning and coordinating the entire department's administrative functions

Proven track record in accounting, and general office operations

Proficient with data entry using quick books

10 months experience in Marketing

Background knowledge in Bookkeeping and Accounting

Strong communication skills and technology savvy

Technical Proficiencies Include: MS Office Suit (MS PowerPoint, Advanced MS Excel, MS Word, MS Outlook) Design Studio,, Tableau, SAS Miner, SAS Guide,, Information Design Tool, Tableau, SAP Analytics Hub

PROFESSIONAL EXPERIENCE

Sutherland Global Services –Windsor, ON

Technical Support Consultant Dec 2015 – March 2016

Resolved customer complaints via phone, email, mail through first call resolution

Assisted with placement of orders, refunds, or exchanges that led to 5% increase in profit

Ascertain customer problems and design best option solutions

Handled customer inquiries, billing questions and service request

Managed a high-volume workload within a deadline driven environment

Placing and amending orders for new equipment to be delivered to customers by changing due date

Scheduling dispatch of technical premise and outdoor technician appointment to customers home for trouble shooting issues.

Participating with team leader through meeting to train new recruits

Providing explanation of customer bills as well as suggestions on how to maximize services at the best price

Adding and removing services as requested by customers and documenting each customer issues.

Upload Operator

Kamu Group of Companies, Lagos, Nigeria, March-September 2013

Daily upload of data of cars for sale on the company’s website

Over 400 upload of data under a daily 8 hoar deadline

Team leader and supervisor

Interviewed job applicants and recommended suitable applicants to the Managers

Royal Exchange Finance and Investment, Nigeria

Administrative Officer Aug 2012– Feb 2014

Handles enquiries regarding operational policies and practices.

Provides work direction, training and guidance and acts as a resource to support/clerical staff.

Reviews correspondence and contract documents for accuracy and conformity to policies

Arranged for payments of contractors and vendors by liaising with accounting department

Trained and supported new team members which resulted to strong team management

Perform initial investigation of contentious client issues, takes appropriate action and prepares incident reports in a timely manner; ensuring the report is submitted for further investigation and resolution.

Participates in recommending the most appropriate alternative to achieve business goals and business needs more efficiently and effectively.

Performed budget forecast/variance analysis.

Maintained expenses within budget and perform financial analysis of billing and cost to support business decision making.

Monitors and analyze project expenses to ensure they are within budget.

Ensured that client needs are met based on their investment portfolio

Projected a professional and consistent image by adhering to organization’s brand, corporate identity and company standards.

Liaised with various departments for execution of client requests and problem solving and other branch duties as assigned

Follow security and safeguarding procedures and apply appropriate due diligence for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation in accordance with Bank policy

Provide timely accurate service and support to ensure the retention of valuable high net worth clients.

Follow up on customer applications and service requests; filing and other administrative work

Act as joint custodian where required, ensuring adherence to controls and audits. (i.e. cash, engraved forms, and negotiable securities).

EDUCATION & CERTIFICATION

EDUCATION

Marketing Research and Analytics (PGC), Centennial College, 2017

International Business Management (PGC), Centennial College, 2016

Certified in Environics software

SAP Web Intelligence 4.2 Certification in process

International Business Management Graduate Certificate Program

Centennial College, Toronto, Ontario 2015- 201 6

Bachelor of Science – Major in Banking and Finance

Babcock University, Nigeria, 2011

References

Available upon request

Contact this candidate