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Administrative Assistant Customer Service

Brampton, Ontario, Canada
December 30, 2017

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** ****** ********, ********, **, L6Y 4T2 416-***-**** PERSONAL SUMMARY

A highly competent, self-motivated and enthusiastic Administrative Assistant with 4 years’ experience of working as part of a team in a busy office environment, currently looking for a suitable position with a reputable and ambitious company.


Versatile in Microsoft Office (MS Word, MS Outlook, MS Excel, MS PowerPoint).

Excellent written and verbal communication skills.

Expert calendar management and travel coordination.

Proven ability to apply and maintain confidentiality policies within the organization.

Highly motivated and organized individual with strong client-focused skills.

Positive attitude with a sense of humor.

Solid problem solving and time management skills.

Forward thinker and anticipates needs.

Achieves deadlines and detail oriented.

Excels in a fast-paced, high-energy environment.

Build and maintain customer relationships.

Resourceful, quick thinker, adapts to surroundings.

Fluent in English and Spanish (reading, writing, comprehension).

Works independently and a great team player.


ALTACORP CAPITAL INC. Toronto, Ontario Nov 2013 – 2017 Administrative Assistant, Sales & Trading - Marketing Coordinator

Provide individual administrative support to the President, Managing Directors and Directors on the Toronto, Calgary, Denver and Connecticut team. (Institutional Sales & Trading).

Trusted and effective liaison between the sales team and clients as appropriate, as well as a liaison between the operations teams and sales and trading team.

Provide outstanding customer service by providing resolution of any inquiries, opportunities and / or issues by working collaboratively with internal relationship partners.

Complete and submit monthly expenses for approval.

Input and maintain customer records via Salesforce, filing and scanning.

Develop and use effective strategies and interpersonal skills to influence others toward the accomplishment of identified goals, projects and tasks.

Act as a conduit between senior and staff of all levels.

Plan and execute all marketing roadshows, events and 3-day conferences.

Prepare individualized travel packages that include, overnight accommodations, hotels, meetings, presentations, management contacts (ensure all details are reflected in the schedule).

Secure venues for internal and external group presentations and arrange all required catering, presentation materials, etc.

Handle phone coverage for Toronto, Calgary and Denver.

Order and maintain all office stationary supplies, coffees, teas and snacks for the office. AMY WASELESKI-GAJARDO

32 Mullis Crescent, Brampton, ON, L6Y 4T2 416-***-**** PROFESSIONAL EXPERIENCE

Mini Skool Mississauga, Ontario September, 2012 - November, 2013 Teacher

Implemented behaviour policies that are designed to influence and reinforce children in a positive manner.

Effectively built and maintained positive relationships with students, teachers and parents.

Developed and implemented indoor and outdoor program activities.

Maintained daily logs in each classroom for teachers and parents of each student.

Assisted orientation teachers by acting as a cross-cultural resource and role model for students.

Demonstrated interpersonal skills and ability to work with staff of different ages and cultural backgrounds.

Member of Mini-Skool part-time union representative for OPSEU.

Maintain a clean and healthy classroom environment.

Basic administrative tasks (answering the phone, photocopying, mailings, filing, word processing, etc.).

Ordered classroom supplies during the year.

1:1 support for students.


Humber College

Child and Youth Worker

Graduated from Humber College with a Diploma in the Child and Youth Worker Program. REFERENCES

Available upon request.

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