Project Manager

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Padmaja Dronamraju

408-***-**** *****************@*****.*** San Ramon, CA

Project Planning

Project Budget Management

People Development

Customer Communication

Organizational Change Management

Process Quality Management

SDLC processes

COBOL, DB2, CICS, SQL

Certified Hadoop developer

Data Analysis with Python & R

Project Mgmt tools – MS Office, JIRA

Project Manager with 16 years of IT experience. Worked in various IT projects for large Banking and Insurance industry clients.

Experience in leading cross functional teams, customer communication, stakeholder management, project

estimations, and budgeting. Strong Analytical ability and keen interest to learn and implement best practices. Managed a high impact project to transform the

customer service operations.

TATA CONSULTANCY SERVICES LIMITED (TCS) - Minneapolis, MN, USA Project Manager, August 2016 – Dec 2016

As the project manager for a new initiative, I was responsible to lead the team to successfully complete the due diligence phase so as to gather technical and functional information to propose the budget for the project. Key responsibilities included:

Proposal and Estimate preparation and planning for implementation of a new IT Service Management Tool, with the proposed project budget of $1.4M and a schedule of 6 months.

Project Plan preparation, identification of critical success factors, Risk Management Plan preparation. TATA CONSULTANCY SERVICES LIMITED (TCS) - Bangalore, India Program Manager, Feb 2014 – July 2016

I was managing a high impact and high visibility project for a new Account outsourced to TCS. My key Roles and Responsibilities were:

Managed the quarterly project budget of $800K to execute various enhancement projects which spanned a variety of technologies. Responsibilities included monitoring and controlling the cost budget, demand and supply, resource utilization and forecasts for future months.

Led the planning and implementation of Service Transformation project for the 200+ customer applications outsourced to TCS. The challenges included implementation of ITIL Service Management framework, standardization of processes, team engagement and training, Service Governance and Reporting. I was also instrumental in establishing and leading the Service Governance team to deliver Service Performance Analytics, Insights and Reports.

Led the Service Operations, and JIRA process documentation and training for all the teams.

Key player in implementing organizational process changes for JIRA tool usage, Service Improvement, and Shift Left/Devops testing implementation.

Business Continuity and Security Audit Planning and Preparation Core Strengths

Technical Skills

CAREER HIGHLIGHTS

2

Padmaja Dronamraju

TATA CONSULTANCY SERVICES LIMITED (TCS) - Bangalore, India PMO Lead, Apr 2012 – Jan 2014

I was the PMO lead for Information Services Vertical segment. My key Roles and Responsibilities were:

Preparing the Revenue and Gross Margin Forecasts for all the accounts tagged to the portfolio. Forecasts were based on the quarter on quarter growth targets set by the leadership.

Keeping the focus on actual revenues on a weekly basis, and working with the delivery managers on the help required from senior management for resources, customer negotiations and new proposals.

Tracking Resource Allocation and Billing issues, and recommending corrective action, Monitoring & Controlling Financial Levers, Quality Management metrics and escalation of critical issues. TATA CONSULTANCY SERVICES LIMITED (TCS) - Bangalore, India Delivery Manager, Aug 2009 – Apr 2011 & June 2007 – June 2008 I was responsible for the End to End project delivery management for Large European Banking customer. My responsibilities included:

End to End Delivery Management for Application Maintenance, Support and New Development projects.

Delivery Team Management at Offshore – responsibilities included Allocations, Training and Performance evaluations.

Project Finance and Revenue management – Cost budget, Revenue realization, Resource utilization.

Resource Performance Management, Competency planning and Performance Improvement programs.

Provide Technical and Functional Guidance to the team.

Support for new initiatives and proposals through the Analysis of Business Processes, Functional Requirements and Technical solution

Project Leader, June 2002 till June 2008

Led the Development team which included Trainees.

Responsible for all the deliverables of SDLC lifecycle, starting with Business Requirement Gap analysis through Development & Testing to Final Production Deployment.

Offshore Team management, Team Training and Performance Evaluation. Software Analyst & Technical Lead, Development projects, Aug-1999 till Jun-2008

Development and Testing of Software programs in COBOL, DB2, CICS.

End to End Delivery of SDLC lifecycle, starting with Business Requirement Gap analysis through Development & Testing to Final Production Deployment.

Offshore Team management, Team Training and Performance Evaluation.

Project Cost and Budget Estimates, creation of estimation templates.

I was an active participant in the organization wide CMMI and PCMM (People CMM) certification preparations, acted as a key process champion within my project, and faced the external assessment interviews.

Bachelor of Technology (BTech) in Mechanical Engineering, S.V.U College of Engineering, India Certifications

Project Management Professional (PMP PMI-Org) Certified: Dec 2016

Certified Scrum Master: March 2017

ITIL Foundation Certified: Sep 2012

Business Analytics with Excel

Certified Big Data and Hadoop Developer (Simplilearn)

Data Analysis with Python, R, SAS

EDUCATION & CREDENTIALS

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