Customer service

JODEL GO VILLANUEVA

Mahboulah Block *

St. ***

Kuwait, Kuwait

Mobile: +965-******** / +965-********

*************@*****.***

Profile:

Good communication and interpersonal skills.

Capable to advance and progress in the work environment.

Strong analytical and problem solving skills.

Ability to multitasking and can work independently.

Ability to work in fast paced environment.

Good time management skills.

Well organizes with strong attention to detail.

Professional in handling work responsibility.

Career History:

The Cheesecake Factory

M.H. Al-Shaya Company Kuwait

Hostess August 2012 – till Dated

The Cheesecake Factory created the upscale casual dining segment in 1978 with the opening of its first restaurant in Beverly Hills, California and even with more than 170 locations; The Cheesecake Factory restaurants are just as unique today as they were back then!

Assisting the guest to their seats with warm welcome and smile

Providing menu to the guest and introduce them to their server

Host managing the waiting list if the restaurant is full

Hosts also knows all about the products and services offered by the company

Hostesses also must complete all delegated tasks assigned by the management.

1847 The Executive Grooming for Men

Dubai, UAE

HS Cum Coffee Bar Attendant

Cum Receptionist December 2009 – till March 2011

An award-winning concept, 1847 is the first male grooming destination in the region to provide a unique ‘Executive Grooming’ Experience. Initiating a new market opportunity and revolutionizing the industry with it, 1847 was established by The Grooming Company in April 2004, at the discreetly luxurious Emirates Towers Boulevard.

Receiving visitors and answering inquiries

Answer all incoming calls

Transfer/route all calls, take messages as needed

Assist all clients (on the phone and in-person) with basic dealership information

Provide administrative support to the front desk as needed (faxing, filing, etc.)

Serving coffee, tea and milk and sandwiches etc.

Monthly inventory of all the products.

Assist call clients for their treatment.

DMCI Group

Q.C Philippines

Property Consultant August 2007 – February 2008

Through continuing research, DMCI became a pioneer in several advanced construction application technology in the Philippines. Taking this into account, DMCI enjoys the patronage of both new and repeat institutional clients whose businesses have benefited from DMCI’s on-or-ahead-of-schedule completion philosophy.

Generate opportunities by contacting potential customers via telephone and follow up on leads.

Visit customers to follow up on both self-generated and office generated leads.

Create effective and long lasting relationships.

Involved both claims technical and clerical supervision.

Maintain up-to-date knowledge on trends.

Develop sales leads an.

Provide solutions to various residential and commercial consumers’ needs.

Conduct consumer market surveys.

SM North Edsa

Quezon City, Philippines

Sales Clerk August 1997 – January 1998

It all began here. SM City North EDSA innovated and institutionalized the "one-stop shopping complex" and was the first mall in the Philippines to introduce "malling" as a pastime. Besides being a haven for shoppers, the architecture of the mall blends both old and new, creating calming and colorful scenes.

Conduct sales of merchandise to the general public, clients and visitors involving retail financial transactions (cash, checks and/or credit cards).

Stock merchandise on shelves, check in new inventory, and build effective merchandise display.

Dust and clean merchandise, fixtures and shelves, and maintain display lighting, etc. Conduct periodic inventory in accordance with standard procedures.

Assist in researching, selecting, ordering and marketing merchandise.

Assist with developing promotional materials.

Assist in maintaining and reconciling inventory, cash and sales receipts, determining effective pricing strategies, preparing daily deposits, financial statements and other routine reports as require.

Skills:

Computer literate. Can perform basic operations on Microsoft Word, Excel and Power point.

Competent communication skills with the English language as the medium.

Flexible on any work place. Can either work alone or with the collaboration of other team members.

Fast learner. Can catch up with the standard operating procedures in a short period of time.

Education:

New Era College

Tandang Sora Quezon City – Computer Secretarial (Undergraduate) 1995

Informatics Computer Institute

Cyber zone SM North Edsa Q.C. Philippines

Basic XPAC (Windows & MS Office)

August 29 – September 21, 2007

Personal Details:

Filipino Born on 19, February 1976

Widowed

Speaks Fluent English, Filipino

Interests:

Reading Books

References:

Michael de Lange – Senior Manager (Cheesecake Factory, Kuwait) – 66884134

Sajo Thomas Joseph – General Manager (Cheesecake Factory, Kuwait – Avenues) – 99146028

Farah Garcia – Front Office Supervisor (Rester Hotel, Kuwait) -94474676

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