Manager General
Resume:
Abed M. Tharwat Fahim
Jeddah, Kingdom of Saudi Arabia
Saudi Mobile: +966*********
Egypt Mobile: +20-100-****-***
e-mail: *******@*****.***
Applying for:
Full Time Job
* Objective:
- To join an Organization with a dynamic work environment, through which a career could be built, with a clear path and potential developments.
* Personal Data:
Nationality : Egyptian
Date Of Birth : August 6, 1976
Place Of Birth : Alexandria, Egypt
Marital Status : Married with two kids
* Professional Experience:
* More than 12 years of experiences in administrative positions succeeded to implement the required policy and procedures of the companies and maintain smooth management. 10/2013: Present Time.
Director of Administration & legal Affairs
Arkinvests Holding Company
Jeddah & Casablanca
Saudi Arabia & Morocco
Duties & Responsibilities:
Development of corporate policies and procedures and oversee implementation of same.
Salary administration and benefit programs.
Employment Services Department (New hire orientation program & exit interview program).
Conduct exit interviews and carry out exit procedures, ensuring that staff members are correctly advised on formalities
Personnel records/documentation.
Carry out personalized induction procedures, ensuring that new joiners are appropriately and caringly inducted into the company’s administrative procedures to facilitate a smooth transition into the company.
Employees’ programs and activities.
Assist in the performance management process.
Provide advice and guidance to managers and employees on company policies and procedures
Deal with legal issues in coordination with Legal consultant.
Board of Directors including Discussing Company administration issues, new board orientation & board meeting attendance.
Support with managing absence, disciplinary, grievances, sickness etc.
Deal with transfers and promotions in line with manpower budgets. 06/2011: 09/2013.
Office Manager of Vice President Makkah
Makkah Clock Royal Tower – A Fairmont Hotel (Five Stars) Makkah Raffles Palace Hotel (Five Stars)
Makkah Swissotel Hotel (Five Stars)
Holy Makkah, Saudi Arabia
Duties & Responsibilities:
Administration:
Provides administrative support to Vice President and ensures the implementation of hotels policies, standards and procedures as they apply to the administrative functions.
In charges to follow-up all administration& legal issues as per Vice President’s instructions.
Manage the regional office of Fairmont Raffles Hotel International in Jeddah.
Type, file and upkeep of all private and confidential matters related to the department.
Set up a systematic and efficient filing system, both for hard files as well as all electronic data that enables quick retrieval materials for all meetings attended by the General Manager.
Compiles and types statistical reports.
Types, takes dictation and minutes, draft letters, file and trace, compose correspondence.
Attends and prepares minutes for meetings as and when required.
Monitors and maintains the proper appearance of the Division's office area.
To ensure that the strictest confidentiality is maintained in dealing with all work related matters.
Prepare general reports to evaluate the entire activities of the hotel concerning hygiene, security, quality program, operation, sales activates and next month overview concern (planning operation, target sales & profits).
Prepare weekly projection for the intended incoming revenue during the month based on the reservation forecast for hotels.
Follow-up & coordinating with guest relation and human resource manager the quarter staff survey to measure the degree of their satisfaction in theirs jobs, business environments and the Reponses of their managers to cover their complaints and demand.
Prepare annual reports for the total activities for tour agents to evaluate their performance and determine our needs to renewal the agents' contracts.
Prepare daily reports with detailed statistics for hotels. General:
Attends and contributes to all managerial Meetings as required.
Provide a courteous and professional service at all times.
Willingly attends hotel training sessions as scheduled to improve skills and knowledge.
Handles all inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Ensure high standards of personal presentation and grooming.
Maintains positive guest and colleague interactions with good working relationships.
Responds to requests to undertake any reasonable tasks and secondary duties and to change as dictated by the hotel.
06/2010 : 05/2011.
Personal Assistant to Vice President
Makkah Clock Royal Tower – A Fairmont Hotel (Five Stars) Makkah Raffles Palace Hotel (Five Stars)
Makkah Swissotel Hotel. (Five Stars)
Holy Makkah, Saudi Arabia
Participate in Hotels soft openings in Makkah city.
Direct contact With the Owner Representative Office.
Handling the Owner Meetings with Hotel Management.
Handling the daily operation of Vice President office.
Organizing the personal issues of the Vice president.
Managing the reception of VIP guests from the cooperate company. 04/2009 : 05/2010.
Personal Assistant to General Manager
Makkah Clock Royal Tower – A Fairmont Hotel – Opening Holy Makkah, Saudi Arabia
Participate in Hotel's soft opening.
Coordinating with Financial department to guarantee daily cash flow during the opening Period.
Handling the payment and banking issues in behalf of the Hotel during the opening period.
Handling the daily operation of General Manager office.
Organizing the personal issues of the General Manager.
Managing the reception of VIP guests from the cooperate company. 06/2005: 03/2009.
GM’s Office Manager
For Melia Sinai 5*, Sol Sharm 4*, Sol Cyrene 4* Hotels "Sol Melia Company" Sharm Elsheikh, Egypt
• Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
• Schedule meetings and arrange conference rooms.
• Attend meetings and keep minutes
• Receive and screen phone calls and redirect them when appropriate
• Handle confidential documents ensuring they remain secure
• Alert manager about cancelations or new meetings.• Determine matters of top priority and handle accordingly.
07/2004 : 06/2005
Office Manager in A/C Division at Q.B.E.C "Qatar State". 05/2004 : 07/2004
Coordinator / SGS Egypt.
06/2002 : 05/2004
Alfa Market (Office Manager & Data Analysis).
04/2001 : 05/2002
Energy conservation study for activities in “upper Egypt” project. “Oracle Database project”.
* Professional Certificate:
A+ Certified.
Oracle Certified Internet Application Developer. Oracle Forms Developer Rel. 6/6i. Exams passed:
- Introduction to Oracle SQL and PL/SQL.
- Developing PL/SQL Program Units.
- Building Forms I & Building Internet Applications II .
* Education:
* Master Business Administration (MBA) – (Current Study) University Education
License of Law
Graduation: June 2000
Faculty of Law, Alexandria University
Alexandria, Egypt
School Education
Victory College
Alexandria, Egypt.
* Technical Education And Training:
CompTIA A+ Certified Professional & Practical Training. 6 Months Continuous-Education Oracle Course, Technology Based Training (CBT), and Hands-On Experience.
Back Ground about Oracle Database Administrator.
Course Curriculum:
- Introduction to OS essentials, database essentials, network essentials, internet applications, and introduction to programming languages.
- 4 months specialized educational, and training course as preparation for the oracle application developer certification.
- Developing an End-Of –Course Project Specific To The Certification Track.
- Oracle Course attended at: Allied Consultants (www.alliedsoft.net) Alexandria center.
- A+ course attended at: Yat Center.
- Guest Satisfaction assurance course.
- First Aids Courses.
* Skills
Languages:
Arabic: Mother tongue.
English: Fluent written and spoken.
Interpersonal skills:
The ability to work under pressure, self-motivated, able to dynamically cooperate with teamwork, and ability to travel.
Car License
* Reference:
Finished upon request.
Contact this candidate