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Customer Service, Management, Data Entry

Houston, Texas, United States
December 30, 2017

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Tiffany M. Ford

***** **** ****

Apt #****

Webster, TX 77598


Icebox Gas Station – Assistant Manager

Friendswood, TX July 2017 to Present

Providing a prompt, efficient, and courteous customer experience, responding and resolving customer’s requests and concerns, assisting customers with purchases and fuel transactions, Operating cash register, restocking merchandise, supporting the store manager in all store operations, helping lead the team to exceed the store’s performance goals and objectives, performing job related duties as assigned, cigarette audits, store audits, daily deposit, bank runs

Rosehill Gardens - Admin & Billing Manager

Kansas City, MO August 2013 to July 2017

Answers multi phone line, schedule all work and appointments for maintenance department (35 employees, 15 crews), create all work tickets and leads through program (slice) or created through excel. Create billing invoices for customers and invoicing other departments. Handle and follow - up on customer complaints, assist department manager with daily task, follow up on leads and estimates that were performed by maintenance department.

King of Kash – Branch Manager

Sedalia, MO April 2010 to August 2013

Answer multi phone line and direct calls for 25 other stores, make and collect loans, cash handling, and balance of check book, customer complaints, pencils and projects, collections, assist district manager.

Lowes’ – Head Cashier

Sedalia, MO March 2009 to April 2010

Make schedule for cashiers, make change for cashiers and other departments, daily deposits, customer complaints, run cash register, assist managers when needed, inventory & marketing, assist in other departments when needed.


CMA in Medical Brightwood College - Friendswood, TX August 2017 to April 2018

Eagle Academy Charter School - Tyler, TX August 2000 to April 2004

SKILLS: Great listener, customer service, knowledgeable in computers, Microsoft office, word, excel, power point. good with direction, easy going, team player with leadership skills. Great problem solver, eye for detail, a/p, a/r, quick books

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