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Network / Technical Engineer

Location:
Phoenix, Arizona, United States
Salary:
65,000
Posted:
December 30, 2017

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Resume:

Robert Ziolkowski Jr.

*** ***** ******** **

Apache Junction, AZ 85119

Mobile Phone: 480-***-****

E-mail: ac3uxm@r.postjobfree.com

Summary of Qualifications:

Proficient in engineering, network, and customer technical support. Strong organizational and communication skills, multifaceted technical background, project and team orientated

Professional Experience:

2016 – Present

Dell

Network Technician

Project – Fidelity Information Services UWE migration of Cisco routers to new WAN configuration due to two data centers that are closing for 2800 customers

Project Coordination – Work with network engineers to track migration progress, new router distribution, update migration spreadsheet, attend management progress meetings, track scheduling coordinators work with clients, participate in client meetings

Customers – State Farm, American Express, Barkley’s, Cabela’s, Alcoa, Big5, Dillards, Equifax Inc, Federal Reserve Bank, FedEx, FOX Communications, H&R Block, Macys Inc, Covera League, Shell, Transunion LLC, US Bank, First Financial Corp, Verizon Wireless, Vons

Migration – migrate customer Cisco routers to new UWE configuration with multiple IKE v2 tunnel connections for increased security, redundancy and simplicity

Migration Classes – VPN, Frame Relay, ISDN, MPLS, ATM, Point to Point

Circuits – Internet, Ethernet, Frame Relay, ISDN, MPLS, ATM

Circuit Carriers – AT&T, CenturyLink, Sprint, Verizon, Multiple LECS – Local Exchange Carriers, Time Warner, Charter DSL, Level3, Comcast, Cellular, Pacific Bell,

Cisco Router Migration – configure existing and new routers with new operating system version and configuration files

Configuration Files – create configuration files per network specifications, modify files per client’s specific network needs, update files per ISP and network client specifications

Routers – Cisco C819, Cisco 831, Cisco 871, Cisco 881, Cisco 1760, Cisco 1841, Cisco 1881, Cisco 1921, Cisco 1941, Cisco 2811, Cisco 2901, Cisco 2911, Cisco 2951, Cisco ISR4331, Cisco 3745, Cisco 3845, Cisco 3945

Overview Calls – Participate in client calls to discuss specific migrations, technical specifications, changes to their WAN connection, explain new network design and answer any related questions

Visio Network Diagrams – Create new UWE Visio network diagrams for routers in their new configurations with interface and tunnel connections to the unified WAN edge routers

Network Tools – Custom Configurator Tool, HP Network Automation, Secure CRT, Cisco CLI Analyzer, Putty, Win SCP, CA Spectrum, Wireshark, Infoblox, CMS – Case Management System, EMS - Entity Management System, STAR – Single Technology Asset Repository, GNS3, Cisco Packet Tracer, VMware Workstation

Playbooks – Create custom step by step process to migrate routers with technical specifications per the clients’ WAN connections and network configurations

2015 – 2016

Information Strategy Design

NOC Engineer

Nable/SolarWinds – Network, circuit, server, firewall, switch, SAN, application monitoring

ISP – Internet Service Provider, Telco circuit, configuration and troubleshooting

Server, switch, firewall, configuration, maintenance, troubleshooting, repair

SAN storage – Nimble, Netapp - maintenance, troubleshooting, repair

Network administration of Active Directory, users, groups, group policies

Medical application support – Centricity, eClincalWorks, Nextgen

Network Detective – scan client networks, generate reports for potential threats and resolve issues

Nable/Solarwinds - scripting, report configuration, site management, patch management, antivirus deployment and maintenance

Windows Server 2000, 2003, 2008, 2012 hands on experience

Exchange server 2007, 2010, 2013 hands on experience

Linux server and command line experience – VMware ESXi, Citrix XenServer

Windows Desktop Operating System installation, configuration and support – Windows 7, Windows 8, Windows 10

Microsoft – System Center Configuration Manager operating system deployments

Vertical Communications – phone system server configuration, support and troubleshooting

Asigra – Backup configuration, scheduling, restores, backup job monitoring and troubleshooting

Check Central, Backup Exec – Online backup monitoring

SonicWall – firewall configuration, maintenance and troubleshooting

Proactive Maintenance – monthly Windows updates, patching, virus protection, firmware updates on firewalls, routers, switches, Barracuda SPAM devices, appliances, desktops and applications

Barracuda – SPAM configuration, mail monitoring and suppression

Cisco, Aerohive, HP – Wireless device configuration, software upgrades, maintenance troubleshooting and repair

Exchange account administration, e-mail configuration, Outlook client and Outlook Web Access configuration and troubleshooting and support, e-mail routing troubleshooting

Virtual server support and troubleshooting through VMware vSphere

Remote support through RDP, KVM and Remote Desktop Assistance

Provide network support for internal NOC customers

VPN Support & troubleshooting

3rd party software installation, configuration, testing, troubleshooting

WDS - Windows operating system deployment and configuration and testing

Helpdesk support for all customer calls and incoming e-mail messages

Ticket Tracking with ConnectWise

Documentation of all procedures in Microsoft OneNote

November 2014 – 2015

Insight Global

Network Operations Analyst

Network circuit and server monitoring through BSM

ISP – Internet Service Provider, Telco circuit, configuration and troubleshooting

Telenium – Monitoring of power equipment, substations, radios, microwave and supporting

communications equipment, Telco circuits

Control-M – Batch job monitoring and processing

Mainframe – Job monitoring and processing

Network administration of Active Directory accounts, groups and organizational units & sites

Virtual server support and troubleshooting through VSphere and VM Ware & Citrix XenApp platforms

Citrix configuration and troubleshooting

Remote support through RDP, KVM and Remote Desktop Assistance

Physical system checks of all hardware located at the Deer Valley Facility

Mobile Devices - IPAD, Iphone, Android Phones & Window phones support

Provide network support for internal NOC customers

VPN Support & troubleshooting

3rd party software installation, configuration, testing, troubleshooting

Helpdesk support for all customer calls and incoming e-mail messages

Ticket Tracking with ServiceNow application

July 2011 – 2014

All Covered

NOC – Network Operations Center Engineer

Network circuit and server monitoring through Custom - GoBase network monitoring tool

BSM – Business Service Management – Network monitoring application

ISP – Internet Service Provider, Telco circuit, cable modem configuration and troubleshooting

Network administration of Active Directory accounts, groups and organizational units & sites

Exchange account administration, e-mail configuration, Outlook client and Outlook Web Access configuration and troubleshooting and support, e-mail routing troubleshooting

Virtual server support and troubleshooting through HyperV Manager, VSphere and VM Ware & Citrix XenApp platforms

Microsoft Terminal Services, VSphere, KVM, CCSG, VNC for us in troubleshooting local and remote server and client computer issues

Citrix configuration and troubleshooting

Cisco router, firewall and switch backup and troubleshooting

WIFI - Wireless Access Points

Audio/Visual Equipment & Systems

Mobile Devices - IPAD, Iphone, Android Phones & Window phones

Provide network support for NOC customers

Helpdesk support for all customer calls and incoming e-mail messages

Microsoft Office software support – (2000, 20003, 2007, 2010)

Microsoft Exchange support – (20003, 2007, 2010, Office365)

Microsoft server support – (2003 & 2008, 2012)

3rd party software installation, configuration, testing, troubleshooting

SPAM mail monitoring and suppression through Postini 3rd party application

VPN Support & troubleshooting

Remote Support through LogMeIn, Kaseya, RDP, VNC, Bomgar

Virus control and support

Provide evening and weekend on call support internal and external clients

Ticket Tracking with GoBase – (Built in house ticketing system)

2007 – 2011: OneNeck IT Services – Technical Analyst

2006 – 2007: City of Mesa, AZ – Helpdesk Analyst II

2003 – 2006: Viack Corporation: Phoenix, AZ. – Client Services Analyst II

1995 – 2002: Pacific Medical Center: Seattle, WA. - Network Technician

Certifications:

Microsoft Technical Associate – Network Fundamentals

Microsoft Technical Associate – Windows OS Fundamentals

Microsoft Technical Associate – Server OS Fundamentals

VMWare Certified Associate – Data Center Virtualization

Vertical Communications – Administrator Level Configuration

Nimble Storage – Administrator Level Configuration

Security+ Professional

Network+ Professional

A+ Core Hardware & Software, CCNA

Education:

2017: CWA – Certified WAN Administrator training through LAN/WAN Professionals

2017: CWT – Certified WAN Technician training through LAN/WAN Professionals

2017: OSPF Protocol Fundamentals

2017: EIGRP Protocol Fundamentals

2017: BGP Protocol Fundamentals

2016: Nimble SAN Storage

2016: Vertical Communication phone systems

2015: Cisco Routing & Switching

2014: VMware – Data Center Virtualization

2012 – 2013: LearnSmart CBT Training for Cisco Routing and Switching, Exchange Server 2010,

MTA – Network Fundamentals, MTA – Windows OS Fundamentals, MTA – Server Administration Fundamentals

2011: Train Signal CBT Training for Exchange Server 2010 & Exchange Server 2010 Design and Development Training

2006 - 2007: CBT training for Security+ & Network+ certifications through Preplogic

2002: MCSE 2000 – Microsoft Certified Systems Engineer program online at SmartCertify.com

2000 – 2001: CCNA – Cisco Certified Network Associate program at Belleveue Community

College, Bellevue, Washington

2000: A+ Core Hardware & Software program online at SmartCertify.com

1998: Microsoft Exchange Server Administration v5.0 program at Strategy Computers Inc

Bellevue, Washington

1996: MCSE v4.0 – Microsoft Certified Systems Engineer program at Strategy Computers Inc

Bellevue, Washington

1995: CNE v4.0 – Certified Novell Engineer program at Strategy Computers Inc

Bellevue, Washington

References:

Doug Bernstein Ken Gage

Dell Remote Onboarding Engineer

Technical / Project Manager 623-***-****

980-***-**** ac3uxm@r.postjobfree.com

ac3uxm@r.postjobfree.com

Sean Stitt Mark Boyer

Dell VIA3 Corporation

Network Engineer Lead Client Services Manager

925-***-**** 480-***-****

ac3uxm@r.postjobfree.com ac3uxm@r.postjobfree.com

Albert Palacio

Information Strategy Design

Helpdesk Manager

480-***-**** X130

ac3uxm@r.postjobfree.com

Michele Liebau

Information Strategy Design

Operations Manager

480-***-****

ac3uxm@r.postjobfree.com



Contact this candidate