Customer Service Delivery Driver

***********@*****.***

**** ******* **, **********,

AL, 35215

Jelani Nance 205-***-****

EDUCATION

Ramsay High School

● August 2008 – May 2012 (High School Diploma)

Jefferson State Community College

August 2012 – May 2014; August 2015 - December 2015I nnovate Birmingham - Generation IT

● September 2017 - Present

EXPERIENCE

Innovate Birmingham 1 500 1st Ave N, Birmingham, AL 35203

● Student - September 2017 - Present

A 12-week bootcamp program that helps gain technical, non-technical, hardware, software, and customer service skills needed to grow in the IT field. This program taught us how to use various operating systems and how to be able to help customers and teammates on problems. Jimmy John’s 5 250 Medford Dr #102, Birmingham, AL 35244

● Delivery Driver - September 2017 - November 2017 Worked the register while in the store to take customer’s orders, handle transactions and deliver orders to designated address.

Southern Cross Utilities 1 4 13t h

St N, Birmingham, AL 35203

● Gas Leak Surveyor - February 2017- September 2017 Surveyed areas for gas leaks in water boxes, manholes, sewer systems, gas meters, and underground. FedEx Ground 4 901 Alton Ct, Birmingham, AL 35210

● Delivery Driver – October 2016 – December 2016 Delivered multiple packages to avarious business, schools and residential areas in the cities of Jemison, Thorsby and parts of Clanton, AL.

Papa John’s 9 109 Parkway East, Birmingham, AL 35206

● Delivery Driver – October 2013 – October 2016

Transported orders in a timely manner, greeting all customers with respect they deserve, being on time, making sure facility maintains cleanliness, working at a high, steady pace to achieve goals set by the store manager, answering phone calls on 6-line phone, closing the store. Birmingham Zoo 2 630 Cahaba Rd, Birmingham, AL 35223

● Volunteer – June 2008 - July 2008

Tour guide, group leader, prepared tours to be set up appropriately for guests, maintain cleanliness in zoo for guests.

***********@*****.***

1509 Moseley Ln, Birmingham,

AL, 35215

Jelani Nance 205-***-****

SKILLS

● Windows, Mac OS

● Hardware/Software support

● Customer service

● Exceeds performance goals

● Very Observant

● Multitasker

● Great Listener

● Able to empathize with others

● Quick/Easy Learner

● Attentive

● Communication

● Technical skills

● Trustworthy

● Reliable

VOLUNTEER WORK

Birmingham Zoo

Summer 2008

J unior Achievement

Fall 2010

CERTIFICATIONS

● IT Fundamentals - ( 12/11/2017)

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