Customer Service Representative
Resume:
Karen Espina Magtibay
Pepper Grove PlantacionMeridienne,
Lipa City, Batangas 4217
Tel. no. : +639**-***-****
Email add: *************@*******.***
Work Experience:
Alorica Philippines, SM City, Lipa
October 2016 – June 2017
Team Lead (Interim) – MCCS
Customer Service and Collections
Convergys Philippines, Northgate, Alabang
Retention Consultant, Customer Relations: April 9, 2012 – December 11, 2012
Convergys Philippines, Nuvali Sta. Rosa City, Laguna
Customer Service Representative: November 8 2010 – July 23 2011
Teletech Lipa, Robinson’s Place, Lipa City, Batangas
Customer Service Representative: October 26, 2007 – March 11, 2010
The Nazareth School, JP Laurel Hi-way, Lipa City, Batangas
Full time Elementary School Teacher: April 2005 – March 2006
Ring Rose Tuition School, Brunei Darussalam
Full time teacher: February 2003 – November 2004
Education:
Tertiary Education
De La Salle Lipa
Bachelor in Elementary Education
2002 – Course Completed
Secondary Education
Sultan Muhammad JamalulAlam Secondary School
Form 4, Brunei Darussalam
St. George’s School
Forms 1 – 3, Brunei Darussalam
Primary Education
Our Lady of Lourdes School of Novaliches
Grade 6 – 1990-1991, Novaliches, Quezon City
Nusa LailaPuteri School
Grade 5 – 1989, Brunei Darussalam
St. George’s School
Grades 1 - 4, Brunei Darussalam
Computer Literacy:
Microsoft Word, Microsoft Office
Email handling
Languages Spoken:
English
Tagalog
BahasaMelayu/Malaysia (spoken in Singapore, Brunei, Malaysia and parts of Indonesia)
Character References:
Ms. Angelica Tamayo
CitiBank CSR
Ms. Alexis Buenaventura
Team Lead, Macys Collections
Alorica
Ms. Lorenza Bordios
Businesswoman
Mataasnakahoy, Batangas
Personal Information:
Born on August 7, 1978, Manila, Philippines. Raised and educated in Brunei Darussalam from Pre School to secondary. Completed tertiary education in De La Salle Lipa, Philippines.An individual who can interact with people from different cultures and walks of life.Fluent in English and Filipino. Also speaks and understands the Malay language that is spoken in Malaysia, Brunei Darussalam, Singapore and parts of Indonesia. Knowledgeable in MS Office applications, email applications and data entry. Experienced in teaching, sales, marketing, management and customer negotiations, credit card and support. Resourceful, goal oriented, a good team player, has compassion for work, multitasks. Loves to read books, arts and crafts, cooking, do research, travelling and interacting with other people from different ages and walks of life.I declare that the above information is true to the best of my knowledge.
KAREN ESPINA MAGTIBAY
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