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Customer Service Representative

Simms, Texas, 75574, United States
December 30, 2017

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Karen Espina Magtibay

Block *, Lot ** Bell Street,

Pepper Grove PlantacionMeridienne,

Lipa City, Batangas 4217

Tel. no. : +63915-200-9636

Email add:

Work Experience:

Alorica Philippines, SM City, Lipa

October 2016 – June 2017

Team Lead (Interim) – MCCS

Customer Service and Collections

Convergys Philippines, Northgate, Alabang

Retention Consultant, Customer Relations: April 9, 2012 – December 11, 2012

Convergys Philippines, Nuvali Sta. Rosa City, Laguna

Customer Service Representative: November 8 2010 – July 23 2011

Teletech Lipa, Robinson’s Place, Lipa City, Batangas

Customer Service Representative: October 26, 2007 – March 11, 2010

The Nazareth School, JP Laurel Hi-way, Lipa City, Batangas

Full time Elementary School Teacher: April 2005 – March 2006

Ring Rose Tuition School, Brunei Darussalam

Full time teacher: February 2003 – November 2004


Tertiary Education

De La Salle Lipa

Bachelor in Elementary Education

2002 – Course Completed

Secondary Education

Sultan Muhammad JamalulAlam Secondary School

Form 4, Brunei Darussalam

St. George’s School

Forms 1 – 3, Brunei Darussalam

Primary Education

Our Lady of Lourdes School of Novaliches

Grade 6 – 1990-1991, Novaliches, Quezon City

Nusa LailaPuteri School

Grade 5 – 1989, Brunei Darussalam

St. George’s School

Grades 1 - 4, Brunei Darussalam

Computer Literacy:

Microsoft Word, Microsoft Office

Email handling

Languages Spoken:



BahasaMelayu/Malaysia (spoken in Singapore, Brunei, Malaysia and parts of Indonesia)

Character References:

Ms. Angelica Tamayo

CitiBank CSR


Ms. Alexis Buenaventura

Team Lead, Macys Collections



Ms. Lorenza Bordios


Mataasnakahoy, Batangas


Personal Information:

Born on August 7, 1978, Manila, Philippines. Raised and educated in Brunei Darussalam from Pre School to secondary. Completed tertiary education in De La Salle Lipa, Philippines.An individual who can interact with people from different cultures and walks of life.Fluent in English and Filipino. Also speaks and understands the Malay language that is spoken in Malaysia, Brunei Darussalam, Singapore and parts of Indonesia. Knowledgeable in MS Office applications, email applications and data entry. Experienced in teaching, sales, marketing, management and customer negotiations, credit card and support. Resourceful, goal oriented, a good team player, has compassion for work, multitasks. Loves to read books, arts and crafts, cooking, do research, travelling and interacting with other people from different ages and walks of life.I declare that the above information is true to the best of my knowledge.


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