OBJECTIVE

To obtain an associate position that will allow me to utilize my organizational and professional experience in sales and customer service.

EDUCATION

St. Rita High School. May 2003

Jackson State University. Aug. 2003 – Aug. 2006

Credits earned

EXPERIENCE

Brookstone

Customer Service Associate

July 2016 to Present

Knowledgeable of all unique and innovative Brookstone products and able to craft selling skills and techniques to up sell sale items to international and domestic customers arriving and departing O’Hare International Airport.

Demonstrates a high track record of success in customer service by engaging shoppers, identifying their needs and closing the sale within a given time frame to meet sales goals.

Received company accolades for multiple high customer service percentage scores in secret shopper evaluations amongst district.

Possess excellent organizational skills by keeping accurate recordings of inventory log; ranging from unloading merchandise and separating products by category for store inventory, to replenishing the sales floor with new items.

Assists with creating engaging merchandise displays that help increase customer traffic and sales.

Assists in developing new employees with training on product knowledge techniques, register sales and providing quality customer service.

95th Street Cleaners

Store Associate

November 2013 – January 2016

Provided excellent customer service and maintained a friendly work environment.

Handled all drop-off and pickup orders, including providing special home deliveries for our senior and disabled customers.

Created invoices and maintained a systematic filing system for the company.

Tagged garments and assembled all orders once cleaning was finished in an orderly fashion.

Maintained a clean, orderly and safely workspace throughout the shift.

Provided in-store security to help deter unwanted customers.

LEADERSHIP & SERVICE

Member of Pilgram Baptist Church Usher Board

Member of Hiram #14 PHA

Past President National Untied Church Ushers Association of America, Inc

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