Customer Service Manager
Resume:
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
MAJED
BEJAOUI
*** ********* *** ******, *****, FL 33130 (H) 305-***-**** (C) 305-***-**** ***.****@*****.*** As a leader, I am dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in finding effective solutions to company-wide problems. I am a Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments. I am a High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Being customer service oriented, allows me to create service based store environment, where our guests enjoys interacting with staff members. While working for Nike Inc, I assumed the role of Diversity consoler, promoting diversity at the work place.
Customer relations/customer service.
Project management.
Problem solving.
Team building.
Team Leadership.
. Able to communicate in the three languages:
Arabic/French/English.
. Effective communicator.
. Goal Oriented.
. Recruitment and talent development.
. Inventory control
MARCH 2014-DECEMBER 2016
Assisitant Store Manager Polo Ralph Lauren Kenosha, WI As an Assistant Store Manager, my role covered the following: Interviewed job candidates and made staffing decisions. Examined merchandise to verify that it was correctly priced and displayed. Assigned employees to specific duties to best meet the needs of the store. Scheduled and led weekly store meetings for all employees. Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics. Planned budgets and authorized payments and merchandise returns. Increased profits through effective sales training and troubleshooting profit loss areas. Managed all aspects of back of the house, making sure of a smooth transition of the product to the sales floor.
Reported to the store manager regarding all store and staff issues. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.
Manage daily store operations.
MARCH 2013-DECEMBER 2013
General Manger Reebok St Augustine, FL
Interviewed job candidates and made staffing decisions. Reordered inventory when it dropped below predetermined levels. Examined merchandise to verify that it was correctly priced and displayed. Assigned employees to specific duties to best meet the needs of the store. Scheduled and led weekly store meetings for all employees. Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Generated repeat business through exceptional customer service. Conducted store inventories.
Maintain constant communication with district manager. MARCH 2005-NOVEMBER 2012
General Manager Nike Inc Naples/Fort Myers, FL responsibilities:
Collaborated with all store Dep to achieve goal.
Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
Coordinated upper management's market visits.
Prepared program operating budgets, budget reports and other financial performance reports.
EDUCATION
Drove the short-term and advanced promotional planning processes. Conducted ongoing reviews of all program financial systems to achieve target goal. Developed methods to establish and clarify customer objectives. Developed metrics and measured success in order to further penetrate the marketplace. Created a customer Service orientated culture.
1998
Associate of Applied Science: Economics
University of economics Tunisia
2004
Associate of Applied Science: General studies
College of lake county IL
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