Alessandra D’Alessio

** ******** ******, ******, ** 11784. Cell 516-***-****

Email: ac3uue@r.postjobfree.com

KEY SKILLS

Excellent Communication Skills

Pays Close Attention to Detail

Ability to Multitask and Prioritize daily work load based on urgency

Type 45 Words per minute

Working knowledge of Microsoft office programs: Microsoft Word, Excel, PowerPoint, ERP Ordering System

Fluent in Italian

PROFESSIONAL EXPERIENCE

Senior Order Processing Specialist

Purity Products, Plainview, NY: January 2000 - Present

Handle customer orders and sales calls for existing customers

Facilitate fast and efficient service to all customers

Ensure that all check and credit card orders are processed in a timely manner

Follow up with vendors whose accounts have been unpaid for more than 30 days to ensure payment

Liaison responsible for handling customer complaints and ensuring customer satisfaction

Responsible for mailing out all product catalogs to new and existing customers

Coordinate customer returns with UPS

Training other employees

Maintain customer payments and accounts receivable

Responsible for the ACH and other Reports to be detail completed on a weekly basis

Achieved to have 100-150 coupon orders shipped out per day

Accomplished to save 5-10 customers per day from order cancellations

Received an award for Excellent Customer Service

Received letters of commendations from customers

Sales Representative

Lord and Taylor, Manhasset, NY: February 1999- December 1999

Facilitate fast and efficient service to all customers

Handled all sales transactions

Assisted in the preparation for physical inventory of store merchandise

Organized assigned department and ensure product was stocked

Customer Service Representative

Acme Textile Co., Port Washington, NY: May 1997-February 1999

Handled phone orders and followed up with customers

Responsible for all department data entry

Researched the market to determine other companies that could benefit from Acme Textile products and establish bids

Participated in industry trade shows at Jacob Javits Center in New York City

EDUCATION

Nassau Community College: Garden City, NY: Credits towards Associate Degree in Liberal Arts

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