Sales Customer Service

Curriculum Vitae

R V KULKARNI

E-mail : *************@*****.*** Address: No.136/12,

Cell: +919********* Near Tata Promount Appartment Office,

Yesu Gudda, Hoskerehalli, B.S.K. 3rd Stage,

Bengaluru – 560 085,

Landline Ph : +918*********

Prelude

20 years proven performance in Business Development, Sales Administration &

Supporting the business for efficient functioning.

Exceeded performance goals and customer service requirement, capable communicator

and high energy motivator, ably lead cross- functional teams.

Valued as an expert in Storage & Organizing of Commercial stocks and Free Samples,

Application Samples, etc. as required to support the business.

SEEKING ASSIGNMENT IN – SALES & MARKETING DIVISION

Core Strengths

Customer Relation

Business Development

Liaison Work Govt. Department

SalesTax, Excise, Internal Departments in company.

Policies & Processes

Record Maintenance

EMPLOYMENT HISTORY

Belmay Fragrances India Ltd., Bangalore – (U.K. Principal Office)

Business Development Manager (June 2012 to Till date)

Industry : Fragrance, Speciality Chemicals & Consumer Customised Products

Head Quarter : Bengaluru – Office Closed & Now Operating from Residence

Work Outline:

Active involvement in sales development routine activities.

Good co-ordination with customers, Principle Office / overseas factories in the

organization.

Maintaining good personal relation with customers, dealers, consignment agents

& development of business.

Achievements :-

Maintenance of Smooth flow of samples, application samples, Customer Feed

back and Success history.

Record maintenance of Customer Complaints, Response to customer complaints.

Spectrum Ingredients Pvt Ltd., Mumbai

Business Development Manager (November 2010 to May 2012)

Industry : Aroma Speciality Chemicals & Fragrance

Head Quarter : Bengaluru – Operating from Residence

Work Outline:

Active involvement in sales development routine activities.

Good co-ordination with internal department in the organization.

Maintaining good personal relation with customers, dealers, consignment agents

& development of business.

Achievements :-

Maintenance of Smooth flow of samples, application samples, Customer Feed

back and Success history.

Record maintenance of Customer Complaints, Response to customer complaints.

Oriental Aromatics Ltd., Mumbai

Territory Manager (October 2002 to October 2010)

Industry : Fragrance & Flavours - Aroma Chemicals

Head Quarter : Bengaluru – Operating from Residence

Work Outline:

Active involvement in sales development routine activities.

Good co-ordination with internal department in the organization.

Maintaining good personal relation with customers, dealers, consignment agents

& development of business.

Achievements :-

Maintenance of Smooth flow of samples, application samples, Customer Feed

back and Success history.

Record maintenance of Customer Complaints, Response to customer complaints.

Gogia Chemical Industries Pvt Ltd., Delhi

Sales Officer (June 2000 to September 2002)

Industry : Essential Oils, Flavours, Fragrance & Aroma Chemicals

Head Quarter : Bengaluru – Operating from Residence

Work Outline:

Active involvement in sales development routine activities.

Vigerous follow ups on payment, C Forms, transaction movements,.

Maintaining good personal relation with customers, dealers, consignment agents

& development of business.

Achievements :-

Effective coverage of the territory within time bound schedule.

Duckworth Flavours (I) Pvt Ltd., Bengaluru

Customer Service Officer (May 1995 to May 2000)

Industry : Flavours - (Encapsulated Powder, Emulsion & Concentrates)

Head Quarter : Bengaluru – in Head Office

Work Outline:

Active involvement in sales administration routine activities.

Good co-ordination with factory, Lab, internal department in the organization.

Maintaining good personal relation with customers, dealers, consignment agents

& development of business.

Working new strategy to help the customer’s requirements fulfillment in time

every time.

Arrangement of Agreement papers for appointment of C&F Agents, Dealers,

customized product price agreements, etc.,

Setting up of Sales Depots, C&F agents, Inspection of Physical Goods at C & F

Points, Reconciliation of Accounts Statements, Bank Accounts and other

Co.Ordination work.

Monitoring Field Staff reports, expenses, implementation of procedures as per

management guidance / directions from time to time. And setting up of

procedures for transparent flow of happenings so that each colleague can adhere

to the norms as desired by the system from time to time.

Pricing – Fixing the price by keeping and safeguarding the interest of the

management in line with the competition in the market. In this regard study of

market reports, trends, directing the lab to develop products accordingly. In turn

penetrate the products to the market as products developed by the Lab. Review

the performance of Lab and market acceptance from time to time.

Achievements :-

Maintain close co.ordination atmosphere with customer’s each department for

successful completion of the briefs and projects entrusted.

IS / ISO 9002 - Have good knowledge in setting, implementation and auditing of

procedures till accreditation. Internal audit of various departments as per norms.

Conformance of Non conformity reports as observed by the Internal / External

auditors within stipulated time frame.

MIS to Management on Sales Collection, Outstanding as required and adherence

to the company policies.

Liaison Work Government Department like Sales Tax, Excise, Customs and

competent Authorities.

Storage & Organising of Commerical stocks and Free Samples, Application

Samples, etc.,

Banking – Entire Routine Work.

Preparation of Agreements.

JAYA FOOD INDUSTRIES LTD., Hyderabad

Stenographer (November 1992 to April 1995)

Industry : FMCG - VERMICELLI, GULAB JAMUN MIX & PASTA PRODUCTS

Head Quarter : Bengaluru – Regional Office for South India

Work Outline:

Correspondence with the dealers, agents, field Staff etc,.

Maintainance Depot Petty Cash, Banking transactions.

Invoicing, Sales Statements & Target Vs. Achievements statements

BASAVARAJ WODEYAR & CO., Davangere

Stenographer (November 1989 to April 1991)

Industry : Chartered Accountants

Head Quarter : Davangere – Karnataka

Work Outline:

Sales Tax & Income Tax Record Maintainance of all clients

Reminding to Clients regarding submission of periodical returns to competent

authorities.

Co.ordination work with Competant authorities during yearly assessments.

Ensuring the clients routine work like Invoicing, payments, vouching of expenses,

periodical returns in line with the Law. And reminding to clients for corrective

actions wherever discrepancies found.

Preparation of Auditor Reports, preparation of reports regarding exemption of

claims / amendment in Law etc.,

Follow up with Government Departments for Refund of Income Tax / Sales Tax etc.,

wherever applicable.

EDUCATIONAL QUALIFICATION

DIPLOMA IN COMMERCIAL PRACTICE (ENGLISH)

TECHNICAL QUALIFICATION

Done Basic Computer education and have working knowledge in MS

OFFICE, Powerpoint, Windows XP, Tally etc,.

EXTRA CURRICULAR ACTIVITIES :

Passed N.C.C. "B" Certificate Examination.

Passed Hindi Examinations up to Prakash II

Got Prizes in State Level Inter Polytechnic Kannada Debate Competition

Got Prizes in Sports (Track & Field Events)

Personal Details

DATE OF BIRTH & AGE : 20TH JULY 1972, 40 YEARS

LANGUAGES KNOWN : Kannada, English, Hindi

Salary Drawing : 10.50 Lakhs P.A.

Salary Expected : Negotiable

(R.V.KULKARNI)

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