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Project Manager Management

Spring Hill, Florida, United States
December 29, 2017

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Charles A. Gullion III, PMP

***** ****** **. ****:352-***-****

Spring Hill Fl. 34609 Cell:813-***-****

Professional Profile

Results driven Technology Program Manager with outstanding leadership, communication skills, planning, execution, monitoring and resource balancing with the ability to manage dynamic technology projects simultaneously in a matrix organizational. Highly personable and self-motivated professional with the versatility to work among diverse groups and handle complex problems effectively.


Program Leadership

Training/Mentoring/Staff Development

Waterfall & SDLC Delivery Models

Client Management

Vendor Management

Resource Management

Financial Analysis & Reporting

Scope Definition

Change Management

Business Process Improvements


Vology Clearwater, FL Mar. 2016 – Dec. 2017

Program Manager

Directs project management staff, and works with other department leaders to define, prioritize, and develop projects and programs.

Executed the leadership role for project delivery, which included developing and implementing strategic and tactical tools for delivery of Professional and Managed Services projects.

Spearheaded the implementation of the company’s Financial Force PSA application. Responsibilities included development of business requirements, facilitating discovery sessions, schedule milestone and negotiating partner contract.

Accountable for leading company internal projects. Projects include Salesforce ERP/CRM product implementation and feature request, new product lifecycle release management and data center infrastructure projects.

Responsible for the mentorship and management of eight Project Managers while developing training roadmaps to enhance individual skillsets.

Program portfolio of services includes the successful delivery and management of network, firewall, network security, cyber security, cloud services, server and software application deployment projects.

Accountable for weekly KPI reporting on budget and overall project performance and resource utilization of program and projects.

Developed standard practices and delivery model for migrating customers into O365 and Azure cloud services.

Effectively worked with other department manager to provided resource scheduling, forecasting, availability, work estimates which increased overall project performance and customer satisfaction. .

Implemented formal processes and tools used to manage projects for Professional Services Organization that increased staff productivity by over 20%.

Reviewed and approved Customer Statements of Work, project plans to ensure they met business requirements. Sr. Project Manager Sept. 2016

Lead Project Manager responsible for the delivery of Professional and Managed Services projects.

Successful implementation of XenApp 7.6 farm and NetScaler into client environment. Project deliverables included design, resource management, customer communication and delivery.

Lead Project Manager for the overall delivery of technology and construction build out of a 39,000 square foot facility. Responsibilities design, planning and implementation of various technologies, furniture build and management of General Contractor.

Prepared project status reports and kept team, management, clients and others informed of project status and related issues.

AVI-SPL Tampa, Fl. May 2013 – Feb. 2016

Program Manager

Program Management with direct supervision and administration over Project Management and Engineering staff. Responsible for managing, directing and overseeing the delivery and administration of assigned projects under the AVI-SPL Managed Services portfolio.

Streamlined overall Managed Service delivery process which increased efficiency and client satisfaction. Accomplished by developing standard processes, tools, templates with an emphasis on financial and cost which led to more of a standardized approach in project delivery.

Maintained high standards in hiring staff and following through with employee development objectives; one on ones, setting individual goals, provide coaching and communication, problems solving, quality assurance, team building and training curriculum.

Lead internal communications with Leadership team to deliver Project Management best practices, standards and methodology across the organization.

Reduced datacenter downtime by 30%, by working with cross functional teams to ensure the systems provided the most effective and comprehensive services via enhanced QA maintenance procedure.

Delivered a standardized approach to Change Management process across Service Delivery teams. Streamlined communication throughout the organization, approval process and increased overall awareness to impacted teams.

Financially responsibilities managed and operated annual budget of $2.5MM. Increased services by identifying cost savings through consolidations and optimization. The results were reduced IT cost by restructuring contracts and internet systems.

Instrumental in securing Cisco Cloud and Managed Service Advanced Certification.

Increased Network Security by implementing a monthly patch upgrades and biweekly security review which decreased vulnerabilities.

Spearheaded the network disaster recovery plan in datacenter technologies by aligning cross functional teams and business partners in the development, implementation and testing which contributed to the overall business continuity plan.

Overall responsible for managing vendor relationships. Responsible strengthening existing relationships, selecting new vendor and negotiating pricing agreements.

Worked closely with AVI-SPL departments to ensure business objectives are met by determining technology products and services needed to support the production environment.

Accountable for the delivery of design, engineering, administration and technical support of all network, video and voice infrastructure in a datacenter environment across the US, Canada, EMEA and APAC. Insight Direct Tampa, Fl. Mar. 2011- May 2013

Program Manager

Directed a staff of Project Managers responsible for managing client interaction and overseeing the delivery of mission critical IP Voice solutions for Bank of America.

Responsible for the overall delivery of $5 MM in annual revenue while maintaining Program margins. This includes Program budget and ownership of assigned Project P&L’s.

Manage a team of professional Project Manager to support the delivery of IP Voice infrastructure solutions for a major account. Functions include resource management, scope management of the project and/or client engagement.

Develop and maintain key relationships with Client Program Managers and Tower Leads to build a stronger presence within the client’s environment.

Mentored Project Management staff individual annual goals. Mentored team on an ongoing basis to with client tools, processes, and financial tracking.

Successfully managed multiple datacenter VOIP infrastructure implementation and moves. Scope included requirements definition, scheduling, implementation and management of field resources.

Lead a large scale International Data Center Assessment project covering 36 locations in Americas, APAC and EMEA markets. Assessment results included network topology, interface errors, bug collection, device configurations, circuit analysis, IOS version and diverse routing. Overall assessment was completed within a 90 day window. JPMorgan Chase Tampa, Fl. May 2010 – Mar. 2011

Project Manager

Managed the Global Corporate Bank International growth for the Treasury Services Billing IT department for the APAC and EMEA markets.

Lead the reduction in project total hours by merging multiple branch builds into one production release. This was accomplished by developing a strategy to join development environments, concurrent testing environments and early release schedules. Overall project savings by branch reduced by four hundred hours per build.

Effectively led the coordination of various technology groups to deliver inbound and outbound test matrix. Synchronization of delivery dates and data requirements of business partners.

Responsible for the delivery of estimations for all project phases. Resource estimations include onshore, offshore and contracting labor cost while adhering to the cost variance standards of the project delivery framework.

Management of all project phases in accordance with the Project Delivery Framework. Deliverables include functional requirements, traceability matrix management, design reviews, region build, test, production readiness and deployment.

Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary.

Participant in planning sessions with Program Manager, Resource Managers and Customer to strategically align technology with business objectives.

Verizon Inc. Temple Terrace, Fl. Feb. 2006 – May 2010 Project Manager

Provide overall Project Management for system upgrades and delivery new services/technologies to support customer business requirements.

Developed client relationships, communication channels, project staffing baseline, technical specification for the distribution of hardware and software application on a large-scale IP platform throughout North America.

Performed needs analysis/requirements gathering session. Facilitated the technical requirements gathering sessions through the research of performance monitoring and tracking, developing recommendations and solutions for the purpose of enhancing customer service and operational efficiency.

Defined the standards of a Customer Operation Support Model, resulting in a more efficient workflow for incident resolution contributing to high customer satisfaction. Accomplished by the development interface tool for regional personnel for level 1 support.

Recognized and managed resolution of critical situations through the performance of weekly Risk Evaluation meeting.

Balanced understanding of both business and technical perspective, and aligning IT solutions with the business strategy.

Capital One Financial, Tampa, FL June 1998 – June 2005 Project Manager

Responsible for leading a number of cross functional teams through various that partners with corporate technology line of business to deliver a solution that will support the continued success of the company.

Facilitate project status meetings, monitor projects on an ongoing basis, evaluate progress, perform quality risk assessment, manage issue resolution process and take corrective action as necessary.

Developed, prepares and maintains project plans, including staffing requirements cost estimates, detailed budget and forecasting.

Oversees Project activities for assigned functional areas to ensure that goals and objectives are achieved within required timeframes and within budget.

Delivery of appropriate platform standards in compliance with established technology standards. Serves as a liaison between internal resources and external suppliers.

Effectively managed vendor relationships with an emphasis on vendor performance Participates in vendor evaluation and selection, complying with purchasing policies and using established Procurement process.

Responsible for documenting internal processes and procedures. Periodically reviewed procedures for improvements in efficiency.

Managed the evaluation and implementation of Centralized Billing and Provisioning Database system. Performed business analysis, requirements gathering, RFI and RFP process, facilitated vendor demo and selection process.

Managed the implementation of a major conversion on Voice operating systems and Real-time servers for thirteen locations. Managed the packaging of application, distribution of software that included seven Management Suites deployed to over 300 associates throughout North America. EDUCATION / CERTIFICATIONS

PMI – Project Management Professional (PMP # 506348) ESI – George Washington University Masters Certificate of Project Management ITT – Associates of Science Degree in Electronics Engineering

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