Customer Service Manager
Resume:
Mark Shelton
www.linkedin.com/in/MarkShelton**
Cell Phone: 831-***-**** E-Mail: ac3up8@r.postjobfree.com
SPECIAL SKILLS AND ABILITIES:
Keyboard 75 wpm
Experienced in operating multi-line telephones, copy machines, and faxing
Educated in Microsoft Word, Excel, PowerPoint, Outlook, Access, Peachtree, SunGard Accounting software, Ecig, Power2pay software, Oracle, SQL Developer, and Wings software.
Excellent communication skills.
Team player, dependable, punctual, multi-tasking and responsible.
Provide excellent customer service skills both in person and over the phone.
Have operated heavy machinery and various types of fork lifts
WORK EXPERIENCE:
June 2017 to Current
Dispatcher, Fresh Express
I would check in the truck drivers and coordinate their loading process based on there appointment times and have their trucks loaded based on the specs for that particular carrier. I would also issue work to the loaders on our docks using the QMS to load the trucks with the many different products that we manufactured at our Salinas plant. I would inspect the trailers to ensure proper temperature and cleanliness of the trailer prior to load. I would answer any questions the drivers or there carriers dispatcher had about the load they were picking up. We would also keep detailed information about the arrival, departure time and various items that had to be cut from the load to ensure on time delivery.
September 2016 to June 2017
Self Employed Uber Driver
As an Uber Driver I log into the Uber Application and accept rides. I pick up the riders at their desired pickup locations and provide a safe ride and drop off at the selected destination. I have a very high rating. I have enjoyed talking to many people which has improved my communication skills and knowledge of the areas that I drive in. To be successful at this job it is important to keep your car and your appearance professional.
September 2012 to December 2016
Accounting Clerk, California Capital Insurance Group
Creating and completing reports for the corporate officers daily. Reconciling the daily deposits and posting entry’s into the ledger. Proof reading the daily losses. Printing out checks and preparing them for the mail room. Depositing claim checks and posting them in the ledger. I performed some accounts payable along with assisting the accountants with support. Other reports and projects as assigned by my supervisor. I assisted the claims adjusters, premium accounting, and claims agents with information when needed.
August 2010 to August 2016
Front Desk Associate/Night Manager Carmel Sandpiper Inn
I performed many functions as a Front Desk Associate. I answered phones, took reservations, I entered booking.com reservations into the computer, and checked in guests. Other duties included suggesting restaurants and activities for guests to better their experience. As a night manager my duties were to perform a walk through at night to make sure the premises was secure and guests were safe and had what they needed for a comfortable stay.
August 2008 to September 2012
Night Auditor, L’Auberge Carmel
My duties were to complete the daily audit for the company’s two hotels and three restaurants. I completed end of month reports using Excel. I took care of any guests that needed assistance during the nights, checking them in, performed Valet services and was also a Bell hop. I maintained the the office setting and cleanliness and set up breakfast for the next day. During the nights I’m the only staff on duty so I have been used to operating with out instructions and problem solving.
November 2005 to May 2008
Customer Service Associate, Coventry Motor Inn and various other properties within the ownership group Pietro Management
Duties include taking reservations, checking guest into the hotel, coordinating the maids and maintenance crew daily, balancing the daily audit, and various other odd jobs that need to be dealt with.
August 2004 to August 2005
Customer Service Associate, Carmel Fireplace Inn and Briarwood Inn
These two businesses are sister inns. My duties included: preparing breakfast, taking reservations both over the phone and in person, checking the guest in, coordinating the maids and maintenance crew when needed, balancing the daily audit everyday, and handling any request asked by the guest.
June 2002 to August 2004
Customer Service Associate, Inns-by-the-Sea
This business operates 5 inns in the Carmel area. I have worked at all of the inns at some point. My duties included the same as listed in the most current job, including light maintenance work when we were slow in the off-season.
EDUCATIONAL BACKGROUND:
Heald College
Associate of Applied Science degree in Accounting
Accumulated GPA: 3.5
Awarded Deans list
Certificate in Accounting
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