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Customer Service Information Technology

Hagerstown, Maryland, United States
December 29, 2017

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Personal Profile

Strong skills in conflict resolution.

Successfully work with diverse people in a variety of situations.

Detail oriented, even in a fast paced environment. Professional Highlights

Customer Service

Outstanding performance in handling 125 calls per day, working with accounts payable/receivable, wholesalers, retailers and college faculty accounts.

Informed international/domestic customers via e-mail the status of their accounts and packages. Dispatcher

Monitoring and informing customers of their burglary, fire, medical and environmental alarm triggers, by dispatching the police, fire department, EMTS or personnel when necessary.

Assisted in monitoring high profile business accounts with video surveillance.

Trouble shot alarm systems with customers over the phone when alarm malfunctioned, tested equipment with customer.


Experiences in operating a cash register, performing the end-of-day sales functions, reconcile credit card machines.

Efficiently handled shoppers and disgruntled customers by diffusing any problems or concerns in an appropriate fashion.

Related Skills

Can type 45 WPM, efficient in Word, Excel, Power Point, Access and the Numeric Pad. Marie Sprague

Work Experience from 2001-present

08/01-06/03 Customer Service Lippincott, Williams, and Wilkins Hagerstown, MD 07/03-01/04 Customer Service Sutherland Group Syracuse, NY 08/05-03/10 Dispatcher Rapid Response Monitoring Syracuse, NY 06/10-02/11 Cashier Sears Liverpool, NY

04/11-05/12 Cashier Sunoco Liverpool, NY

11/14-05/15 Customer Service/Cashier JCPenny Hagerstown, MD 06/15-10/15 Food Production Hadley Farms Smithsburg, MD 10/15-01/16 Print Production Photo This Chambersburg, PA 03/16-08/16 Receptionist Allegany Optical Chambersburg, PA 08/16-02/17 Security Guard Allied Universal Security Services Hagerstown, MD Education

Information Technology Credits Bryant & Stratton College (2004-2005) Syracuse, NY Certiport Certification (2014) Online References upon request

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