Information Technology Manager

Pedro de Vasconcellos Lopes

**** ******** **. *** #*** E-mail: ***********@*****.***.**

***** – Orlando – FL - USA br.linkedin.com/pub/pedro-de-vasconcellos-lopes/3/bab/77b/ Phone: +1-407-***-****/407-***-**** Skype: Pedro_v_lopes Objective: Executive in the areas of Information Technology, Project, Systems, Operations and Telecom Summary of Qualifications

Solid Career developed in the Information Technology Area, with broad/extensive experience in development projects and strategic actions of cost reduction and billing increase, planning and implementation of systems, management of technological environment, data base migration, solutions in security information and process reengineering.

Experienced on implementation Digital Process Project for the State Government Rio de Janeiro using Oracle Middleware products changing over form the manual process with paper to a digital process using digital signature.

Implementation project Tools CA (Computer Associate) with focus on the infrastructure, applications and IT services to the Dataprev (Company Information Technology of Social Security of the Brazilian Government).

Strong performance in the administration workstations and datacenters, involving more 250 IT assets such as: Servers, storages, Data network and voice, security elements, among others, responsible for developments and technological solutions focused on cost reduction and availability increase. Based on indicators.

Consolidations of physical servers on virtual servers getting result as: physical space gains, reduction cost energy, increase SLA, improvement on management environment.

Occurrence Management, acting in the solution of problems through implementation of strategic actions, reduction of backlog problems, planning activities and the promotion of constant improvements. In conjunction with the teams of the service desk and support of the 2nd and 3rd level.

Development of integrations of CTI and URA reducing the calls sent to the operator call center, as well as maintenance of call center infrastructure composite for workstations, PABX, DAC and URA with Aspect/Astrisk solutions.

Cost reduction of telephone calls through the realization of outsourcing service PABX (Administrative), promoting update and modernization of the equipment through substitutions.

Active participation in the elaboration of tactical IT plans, as well as define budget and realize investments studies and cost reduction, focused on the business strategic map.

Acting in project data base migration Oracle and Sybase, solving problems of data contention and performance.

Great experience in the Quality Area, action as ISO 9000 auditor, implementing ITIL best practices, as change management, problems, incident and configuration. Utilization of PMI/PMBOK practices in projects. Implementing e-TOM practices to telephone business. Practices of FP (function point) and CMMI in development.

Adequacy of IT production process in accordance with the Sarbanes Oxley law. Acting with the security office.

Promotion availability business environment of the company wherever internet access is available through of the realization of CITRIX upgrade.

Solid experience with ERP’s system: BaaN, Oracle e-Business Suite and Logix, in implementation, development and outsourcing/maintenance.

Acting in security information projects such as: migration/implementation of Firewall Checkpoint. Implementation of IPS/IDS (Intrusion Prevent System/Intrusion Detection System), SIEM (Security Information and Event Management), DLP (Data Lost Prevention). Vulnerability Analysis and conformities consulting. Elaboration servers hardening documentation. Implementation /Migration Anti Virus. Implementation of Identity Manager (Novell- NetIQ), Network Access Management (Novell-NetIQ) and Implementation the BlueCoat proxy solutions.

Availability to travels and immediately start.

Degree / Academic Formation

Degree in Computer Science

São Marcos University – São Paulo – Brazil

Spoken Languages

Portuguese (native), English and Spanish

Professional Development

Systems Development Methodology: Methodo/I –

Arthur Andersen

Operation System SCO/XENIX – Mlx-Medidata

Relational Model, from Theory to Practice Data Base and Language MUMPS – Mlx-Medidata BaaN Tools 6.1(Basic e Advanced) – BBA-Mind

Information Service

Internal Audit ISO9000 - IMAM

Oracle Applications (GL, AP, FA, Workflow, Alert) – Oracle Brazil

Linux (Introduction, System Administration, Server Administration and Network Administration – New

Horizons

Negotiation Techniques - IBMEC High Performance Management – Mandeli Associados ITIL Foundation V2 certified - Exim Strategies Legal of Elaboration, Negotiation and IT Contract Administration - IIR

Project Management (Project Management

Fundamentals and Advanced PMBOK) - Project Lab

The Coaching Clinic – Pro Fit RH

Business Area

Financial: Accounts Payable and Receivable, Billing, Commercial, Sales. Controller: General Ledger, Cost, Budget, Fiscal and Human Resources. Supplies: Purchasing, Material Receipts, Stocks, Inventory, Warehousing, Supply, Logistics and Materials Planning. Manufacturing: Manufacturing Resource Planning (MRP-II), Engineering, Production Order, Production Capacity Planning, Shop Floor Control, Quality Control.

Segments: Technical Assistance Services, Telecom, Health Insurance, Information Security, Government, Electro- Electronics Industry, Services.

Professional Experience

03/2010 – 09/2014 Mais2X Tecnologia em Dobro

Company the Information Security Segment and Integration Corporate Project Manager and Operations

Well experienced on Project implementation for the State Government of Rio de Janeiro where I have highlighted the Digital Process change over from the manual process with paper to a digital process using digital signature with Oracle Middleware products.

Reduction of performance risk and unavailability with the implementation CA Tools (APM, IM, SDM, UARM, VAIM, WADE) Project with focus at infrastructure, applications and IT services for Dataprev (Company Information Technology of Social Security of Brazilian Government).

Excellent result on the project of integration development for the identities management and access to the corporative systems, as well as the workflow elaboration for the soliciting of access to be used by the final client in all the systems, using an integration with the HR through the Novell Identity Manager tool for FIRJAN (Federation of Industries of State of Rio de Janeiro).

Increasing clients satisfaction indicators in relation to support team tickets, always keeping the attendances according to the service level (SLA), through the implementation of best practices management.

Strong job management process implementation and ITIL best practice in environment SOC (Security Operation Center) and indicators, resulting the reduction of about 50% of incidents.

Responsible for project deliveries sold by the company, applying PMI/PMBOK best practices, in the information security area.

Responsible for contract management of the clients, as well as renewals ensuring for greater margin and better results of company.

06/2006 – 02/2009 Golden Cross Assistência Internacional de Saúde Large Company of the Health Plan Sector

Information Technology Manager

Solid performance in the Technology Information Area (support, operation, production, Telecom), with large experience on management team with 54 professionals, management IT assets composed of 1150 workstations, Contact Center infrastructure management and reengineering process.

Development of solid work, with objective of Frame Relay network migration to MPLS, allowing for the reduction of 50% of the network cost and an increase of 30% in the transmission capacity between the subsidiaries of the company.

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Expressive realization in the upgrading of production environment, with replacement and modernization the principal server, the data storage and the backup unit, promoting on 80% production capacity growth and 100% storage capacity, reduction of 80% on the backup time and of 30% monthly cost.

Technological upgrade obtained through of Project migration environment Novell to Windows Server 2003, establishing a technological standardization and security risk mitigation.

Increase of effectiveness and of the services quality rendered and of the delivered products, through process restructure of internal development to the outsourcing process for Lotus Notes, Data Warehouse, Oracle Workflow, reducing cost and overheads.

Strong job on implementations VMWare environment with substitution of 50 physical servers for virtual servers, using only 5 physical servers obtaining gains as physical space, reduction cost of energy, Service Level Agreement increase, management environment improvement.

Monitoring of IT critical assets and data network/voice, implementing NOC (Network Operation Center) promoting significant increase of the environment availability. 02/2005 – 05/2006 Taho/Redevox Telecom Marambaia Capital Enterprise Group

Information Technology Manager

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Expressive experience in Holding company active in several segment as such Telecommunications, Internet Providers, Juice and agribusiness. Management of the Information Technology team, composite of 25 professionals.

Implementation of VoIp Operation, structuring data base, data network, server platforms, software and hardware.

Management of team responsible for development/maintenance of applications (CRM, Sales, Logistic, Billing, Account Pay, Account Receivables) Operation, Production, Infrastructure, Service Desk.

Management of technological environment, composite as Servers, technological platforms and others, acting on the maintenance and administration of new development.

Utilization e-TOM methodology designed for definitions of the business process in Telecommunications, beside of enabling for the acting of the company with STFC license (Telephonic Service Switch Fix). 03/2001 – 02/2005 G&P Gennari & Peartree Project and Systems Technology Service Sector Company

Outsourcing Team Manager

Strong performance in the service delivery for Xerox Brasil company, responsible for e-Business Suite Oracle Modules, customized/development modules as Web Collection, Web Supplies, B2B and the Oracle Alliances products, with team composite of 30 professionals.

Provision for support and total assistance in Business areas, defining actions focused on cost reduction and billing increase together with Production Team

Definitions of 230 items of corrections and improvements on the Oracle Applications involving the modules AR

(Account Receive), OE (Order Entry), GL (General Ledger), Workflow and OTB (Oracle Telebusiness)

Reduction from three hours to only seven minutes the process of sales order and emission fiscal note, optimizing of the area processes

Management of outsourcing team of Commercial systems, Order and billing, for GE-CELMA company. 06/1991 – 03/2001 Sanyo da Amazônia S/A

Electronics Sector Company

IT Coordinator

Creation and management of Enterprise Management Project, acting at implementation ERP TRITON/BAAN IV the manufacturing and distribution modules, as well as the interface development with current systems legacies.

Administration of Oracle Data Base, Mumps Data Base and Bisam Data Base, being responsible for installations, fixes and performance improvement.

Responsible for implementation and management of systems: General Ledger, Human Resource, Payables and Fiscal Entry Book, as well as development and implement Fixed Asset using Oracle Data Base, based on the concept of structure analysis, DFD (Data Flow Diagram) and MER (Model entity and relationship).

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