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Customer Service Representative

Columbus, Georgia, United States
December 29, 2017

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Shacoya Moore

Customer Service/Medical Assistant

Phenix City, AL 36869


A resourceful and highly knowledgeable Medical Assisting candidate with over six years of successful experience in customer service and staff development; maintains focuses on quality completion of all procedures under stringent deadlines.

Authorized to work in the US for any employer

Work Experience

Operations Assistant/Materials

NCR - Columbus, GA

November 2016 to Present

Assisting with Returns and OBF'S

inventory check

mark items off as you count

inputting into the system correctly

Assistant Stylist

A Shadow of Beauty - Phenix City, AL

April 2013 to Present


Assisting /promoting clients with healthy hair.

Providing good house cleaning / sanitation .

Assisting other stylist with help & comfort of other clients Interacting daily using customer service skills towards fellow or new clients. Sales & Web Chat

Afni Call Center - Opelika, AL

November 2016 to August 2017

Assisting customers via web chat assisting with upgrades accessories and different devices Customer Service Representative

Arise-Comcast - Columbus, GA

June 2016 to August 2017

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Assembly Line Worker

JVL - Phenix City, AL

July 2015 to December 2015


Packing boxes out with daily material of shampoo, conditioner, lotion, oil .etc. Maintenance and housekeeping of the warehouse.


Speed was a must. My speed was accurate and up to par with the production once I was able to get the drill down. Skills Used

Inserting bottles into different packages at a current speed of pushing out 3500 bottles a day . Medical Assistant Intern

Dr. Crandall M. Chambers OB/GYN - Columbus, GA

2013 to 2013


* Recorded patients' medical history, vital statistics, or information such as test results in medical records.

* Interviewed patients to obtain medical information and measure their vital signs, weight, and height.

* Explained treatment procedures, medications, diets, or physicians' instructions to patients.

* Showed patients to examination rooms and prepared them for the physician. Customer Service Specialist

Best Buy - Columbus, GA

October 2010 to August 2011

Facilitated a variety of transactions and customer interactions including purchases, returns, exchanges, and trade- ins.

* Engaged customers using customer service and selling skills, while providing efficient processing of customer requests.

* Partnered with employees of other departments as needed based on customer concerns and inquiries.

* Maintained high product knowledge of items carried in store in order to educate customers and make product recommendations.

Distribution Support Specialist I

Ranger Joe Distribution Center - Fort Benning, GA

February 2010 to July 2010

Assisted military personnel in selecting and purchasing equipment needed for deployments and missions.

* Ensured that soldiers received the correct size and type of equipment required for specific training exercises.

* Monitored inventory and ordered replacement items as needed.

* Facilitated the check-out process including purchases, returns, and exchanges. Customer Service Representative II

Tsys - Columbus, GA

2007 to 2010


Assisted customers with the ability to make their cards active. Transferred to different departments if necessary. Dealt with irate customers to get th job done.

Skills Used

Assisting customers in areas they need assuring.

Transferring and completing balance transfers.

Assisting in different departments if needed.

Keying in different numbers to match,the account.

Data Entry Specialist

Banctec - Columbus, GA

April 2008 to July 2009

Read data on reports and entered data in specific fields into database.

* Compared data with source documents to detect errors, and made corrections as needed.

* Compiled, sorted and verified the accuracy of data before it is entered.

* Processed incoming and outgoing departmental mail. Certifications and Affiliations

First Aid and CPR Certified


Associate of Occupational Science in Medical Assisting Miller Motte Technical College - Columbus, GA


Associate of Science in General Studies

Chattahoochee Valley Community College - Phenix City, AL 2009


Data entry, Microsoft Office, Microsoft Excel, Microsoft Windows, Microsoft Office 48 wpm Additional Information

Problem solving capability Cognizant of medical terminology Attentive to quality and detail Confident decision maker Comfortable and articulate presenter Analytical in gathering and review of data Meticulous records manager HIPAA knowledgeable and compliant Ethical in all actions and decisions

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