Customer Service Data Entry

Shaneka E. Battle

*** ********* **. ********* **. 30253

Cell: 907-***-****

Email: *******.*.******@*****.***

Objective: To obtain employment with a reputable company that will allow me to render 15 plus years of exceptional customer service & clerical experience.

Areas of Expertise

Customer Service

Administrative Operations

Problem Solving

Cashier Operations

Human Resources (Payroll)

Financial Management

Outlook/Word/Excel/PowerPoint

Qualification Summary A confident Customer Service Representative with 15+ years of Customer Service experience ranging from General Government Clerk, Military Pay Technician & Human Resource Administrator. A detail oriented professional; dedicated to the highest levels of excellence. A resourceful and effective individual capable of working autonomously or in a team environment; committed to quality results and superior performance.

Education

• June 1998 High School Diploma, Thomasville HS, Thomasville Georgia 31792

• January 2014 – May 2014, University of Fairbanks Alaska, Allied Health Program, Fairbanks Alaska 99705.

• January 2015 – Aug. 2016, Savannah Technical College, Allied Health, Hinesville Georgia 31313

• Currently Enrolled in International Sports Sciences Association, (ISSA) Personal Trainer

Training

• Microsoft Office 2010 & 2013

• Medical Terminology

• CPR Certified

• Interpersonal Relations & Professional Development

• Customer Service

• Working with Irrational Clients

• Confidentiality

• Cultural Diversity

Professional Experience

Liberty County Drug Court / Recovery Place

Administrative Assistant (February 2015-Oct. 2017)

Provide administrative support to Director and Counselors of the Liberty County Drug Court Treatment Team. Complete various clerical duties. Prepare and analyze reports, manage multi-line telephone system, schedule appointments and provide other assistance as needed. Manage all clerical duties within office. Render UDS and ETOH Drug testing to clients. Maintain administrative records and documents pertaining to all client accounts. Data Entry into Carelogic, Connexus, Celerity and Blue-ocean (NetTime). Complete payroll for all Bi-weekly, hourly employees. Accept all DUI and Residential client payments and process Bank Deposits. Process invoices for payments. Complete all orders for LCDC office & Residential facility. Attend court with Liberty County Drug & DUI Clients. Assist in the transportation of Clients to and from treatment. Maintain healthy boundaries with clients, visitors and vendors.

ABM / GCA Janitorial Contractors

Human Resources Administrator (August 2012-June 2014)

Managed UAF office for janitorial contract. Initiated first level of payroll and HR processing procedures for a Multi-Million Dollar Contract. Hired and completed all Janitorial new hire packets. Maintain employee files & processed invoices for payment. Monthly upkeep of Vehicle Inspection documents for 5 ABM transportation vans. Process payroll bi-weekly, gathered and tabulated time records for 80 employees daily. Completed all Workmen Comp claims for employees to submit to Corporate Office. Data entry into different programs: Citrix, GCA Ware, Kronos, Liberty Screening, Everify, Blueforce & QMS. Completed all clerical duties. Prepared reports as assigned by Management. Janitorial Contractors point of contact for UAF involving any janitorial issues.

Saddlers Fine Furnishing

Office Assistant (March 2011-August 2012)

Performed all assigned clerical duties; filling, faxing, coping and emailing. Assisted sales with opening and closing customer accounts. Received all methods of payments from cash, credit cards and checks. Printed sale tags and receipts. Assisted Store Manager and Customer Service Department with customer issues. Completed closing report in the Gers system at the end of each shift. Ensured all Financing paperwork was filled out & filed correctly. Logged all sale documents in Daily Sale Log Spreadsheet. Completed daily Bank Deposits.

SRI (Military Contractor)

Military Pay Technician (February 2010-November 2010)

Ensured arriving & departing military personnel in/out financial process was completed. Provided assistant regarding financial questions and issues. Performed all clerical duties, pertaining to the Processing Department. Reviewed, processed and determined payroll accounts and financial records. Researched and reviewed rejected paperwork and supporting documents to ensure appropriate documents were attached for correction and completeness. Completed recycles, management notices and rejected reports and transferred documents to the appropriate departments. Provided excellent customer service to all Military Personnel to ensure all personal documents were protected daily.

City of Thomasville Ga. (CNS)

General Government Clerk (March 2008-November 2009)

Completed various clerical duties: such as typing, filling, answering phones, photo copying and performing 10-key functions. Worked one on one with customers in person, on the phone and in a drive through setting. Accepted payments for city taxes; utility bill, land fill accounts and all other payments due to the City’s budget. Processed incoming mail. Performed scheduled rotations with other government clerks to attend City Court for acceptance of payment, for traffic citations and city violations. Aided City Council members, police department and fire department. Accepted all forms of payments; cash, checks, money orders and credit cards. Collaborated with the City Council and other entities in a Strategic Planning Operation to ensure better work environment and improvement within the community.

Turners & Ashley’s Furniture Warehouse

Customer Service Manager (October 2005-March 2008)

Performed all clerical duties assigned including running and filing sales reports. Logged sales into computer based program system. (Gers) Assisted sale personnel with closing all sales by finalizing sale contracts and collecting payments. Promoted to Customer Service Manager, where I was responsible for handling complaints regarding shipments and or damages sustained to the customer’s furniture. Assisted store managers resolve any problems or concerns customer may have had with furniture, and deliveries. Worked one on one with different vendor representatives from Wesley Hall, Broyhill, Craftmaster and Lazy Boy for repairs, parts and warranty issues or concerns. Created special work orders for vendors to accommodate special order requests for the customer by negotiating available options. Addressed issues as they aroused for win/win resolution.

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