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Customer Service Supply Chain

Kingsport, Tennessee, 37660, United States
December 29, 2017

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Kurt J. Steiner

**** ********* *****

Kingsport, Tennessee 37660

Telephone: (423) ***-****



Over twenty years of experience leading change in numerous facets of Global Logistics, Supply Chain Management, and Customer Service in consumer product, building products and retail distribution with Fortune 200 Corporations, a Big 4 consulting firm, and leading third-party logistics providers. Strong background in Third Party Logistics Management, Process Improvement, Distribution Operations, Multi-site Logistics Management, Customer Service and Sales, Supply Chain Strategy Development, Transportation Management, Transportation Management Systems, Production Planning and Inventory Management. PROFESSIONAL EXPERIENCE

SMP Automotive – the initial United States operation of Samvardhana Motherson Group, a major global Tier- One Automotive Supplier.

Logistics Director, Tuscaloosa, Alabama June 2017 to Present Responsible for the development of logistics strategy and operational procedures required in the establishment of a tier-one automotive supplier to Mercedes-Benz. Leading Material Planning, Production Control, Material Handling, Global and Domestic Transportation, Customer Service, Inventory Control, Logistics Planning, Packaging Management and Supply Chain Systems teams.

AGC Glass Company North America: October 2007 to June 2017 – A global leader in the building products and automotive glass manufacturing industry, AGC had net North American Sales of nearly $1 Billion in 2016.

Director/Manager, Customer Service, Pricing Management and International, Kingsport, Tennessee October 2009 to Present

Responsible for North American Customer Service and Pricing Management across Building Products and Automotive Business Units. Developed a Global Commercial Team responsible for International Sales and Logistics. Customer Service Team is now recognized as best in the industry by customer base. Accomplishments:

Leading Capacity Management Team (Plant Operations, Transportation including Van and Specialized Carrier, and Distribution Centers), responsible for 7% increase in on-time delivery with a 5.8% reduction in Distribution Center Overtime for 2014 YTD. Recipient of the AGC Corporate CEO Award for 2015. Nominated for 2016 AGC Corporate CEO Award.

Led eight Logistics Innovation Teams (Lean Management) reducing Supply Chain Costs to AGC Fabrication by 9%.

Implemented Third Party Distribution Centers in Dallas and Canada

Developed Process and Systems Controls to meet JSOX and ISO requirements and audits.

Developed Pricing models to analyze and assess margin and impact of pricing decisions. Director, Production/Demand Planning and Customer Service, Kingsport, Tennessee October 2007 to October 2009

Developed strong cross-functional team focused on developing the optimal product and service mix to effectively and efficiently meet the requirements of a changing customer base. Led project to restructure North American operational network to reflect the requirements of a new corporate strategy. Accomplishments:

Led the formation of a Sales, Inventory, and Operations Planning Process to engage business leadership in the total supply chain process, aligning production requirements with forecasted demand.

Restructured the stock inventory program into an ABC classification and FIFO management, resulting in age of customer stock improvement from less than 20% of inventory less than 90 days old to 4% older than 90 days while improving completeness of orders from 78% to 99.3%. Stryker Orthopaedics: August 2005 to July 2007 – one of the world’s premier medical device manufacturers, Stryker had net sales of over $5 Billion in 2006. Director/Manager, Distribution Strategy and Process Improvement, Mahwah, New Jersey August 2006 to July 2007

Led Distribution Strategy Development, ensuring Distribution strategy aligned with corporate growth strategy. Directed a team of Project Managers responsible for improving efficiency and effectiveness of distribution and supply chain operations.


Implemented Corporate Global Air and Parcel Freight Bid, saving Stryker Corporation over $17MM.

Implemented new Kewill Transportation Management System for division. New system provided international trade management, greater shipment visibility, exception notification and management.

Developed Outsourced Logistics Strategy for Orthopaedic Products designed to improve service levels and reduce logistics costs by 10%.

Director, Distribution Operations, Mahwah, New Jersey August 2005 to August 2006

Responsible for Distribution Operations Management, directing the Distribution Center operations across North America. Managed a team of 4 direct and 106 indirect reports. Processes managed included Inbound, Outbound and Loaner Kit Refurbishment and Control. Distribution Center inventory of over 20,000 SKU’s and process up to 1500 parcel shipments per day.


Led Distribution Team through Oracle ERP Implementation, maintaining service levels to customers.

Improved Inbound Processing Time by 20% and Outbound Productivity by 14% through process improvements, technology (RF System) upgrade, by improving facility layout and engaging workforce. Independent Consultant, Atlanta, Georgia

April 2005 to August 2005

Conducted distribution operational assessment and process improvement projects for a leading Third Party Logistics Provider in Memphis, Tennessee.

The Home Depot, Inc.: June 2002 – March 2005– the world’s largest home improvements retailer and second largest retailer in North America with over 1900 stores. Home Depot sales exceed $73 billion. Senior Logistics Manager – Transportation, Atlanta, Georgia December 2003 to March 2005

Responsible for Transportation Operations Management, directing the operations of a 25 person team managing a

$240 MM multi-modal (Van, Flatbed, Intermodal, and LTL) inbound and outbound transportation budget for 30 facilities.


Implemented Truckload and Intermodal Bid, which rationalized carrier base, secured capacity, and improved operational and systematic control of inbound and outbound transportation through utilization of negotiated contractual obligations and performance metrics. Realized 6% savings in freight spend as a result of this initiative.

Designed a Forecasting and Capacity Planning Process providing visibility of order pattern seasonality to distribution centers and carriers resulting in improved carrier commitment to business in peak season and development of alternative distribution strategies to manage peak season volume. Senior Logistics Manager, - Distribution, Atlanta, Georgia June 2002 to December 2003

Responsible for the strategic development and operational management of the 10 facility Outsourced Cross-dock and Multi-channel Distribution Center network. Network developed to reduce costs and improve service to stores. Accomplishments:

Developed third party logistics provider strategy and responsible for the selection, contract negotiation, and ongoing relationship management with the outsourced logistics providers.

Directed the implementation, and operations of a third party logistics cross-dock network, implementing 6 of the 10 facilities. Reduced inbound lead-time by 14% through process improvement initiatives, resulting in inventory savings of $70 MM.

Created and implemented Distribution and Transportation Metrics and recognition program to measure and improve carrier and distribution center performance. Metrics program improved Carrier On-Time performance by 22% in first year.

PricewaterhouseCoopers LLP: January 1998 to June 2002 – one of the world’s leading professional services organizations with over 155,000 people in 150 countries. PricewaterhouseCoopers was recognized as the number 1 provider of supply chain management services worldwide (IDC Corp., 2000) Principal Consultant, Atlanta, Georgia

July 1999 to June 2002

Consultant, January 1998 to July 1999

A leading manager involved in the growth and development of the Logistics Outsourcing (3PL) Practice, and Transportation Management, Transportation Management Systems for the Americas East Business Unit. Business Unit Relationship Manager for Manugistics and i2 Transportation Management Systems. Trained and Certified in SAP Sales and Distribution ERP. Averaged over $7mm in consulting services sales for three years. Accomplishments:

Directed a global supply chain management strategy development, global transportation and third party logistics bid management and implementation project for a leading Tier 1 Automotive Supplier, resulting in a savings of 18% as compared to previous strategy. Transportation bid included domestic truckload and international air and container shipments. UPS Logistics Group – a wholly-owned subsidiary of UPS, a $30 billion company offering full spectrum of supply chain services and logistics expertise throughout the world since its founding in 1995. Director, Transportation Services and Planning, Global Transportation Center, Atlanta, Georgia October 1995 to January 1998

Responsible for the development of strategy and operational procedures required in the establishment of a global transportation management business for a leading third party logistics company. Successfully led the start up of the Global Transportation Operations Center, responsible for an international multi-modal (including Truckload, LTL, Ocean Container, Package and Airfreight) transportation spend of over $150 million. Accomplishments:

Directed the implementation and operations of a multi-client centralized Global Transportation Services Center. Responsibilities included developing the business strategies and processes required to manage the transportation operations, presenting business solutions and costs to prospective clients, and managing the costs to ensure an adequate return to the company (P&L responsibilities). Led the selection and implementation of i2 Transportation Management System. Kimberly-Clark Corporation: September 1984 to October 1995 – a leading global manufacturer of tissue, personal care, industrial and health care products. Kimberly-Clark posted sales of nearly $14 billion. Manager, Customer Service and Distribution, Kimberly-Clark Professional, Roswell, Georgia January 1992 – October 1995

Responsible for the development of strategy and management of distribution operations including transportation management, warehousing, and customer service for a network of 7 outsourced distribution facilities across North America for the Kimberly-Clark Professional Sector, a $2 billion business. Accomplishments:

Integrated disparate Distribution Operations, Customer Service teams and Order Management Systems.

Successfully designed and implemented a network of seven third party distribution centers responsible for the distribution of products across North America. Other positions within Kimberly-Clark Corporation:

Manager, Distribution, Kimberly-Clark Professional, Roswell, Georgia; April 1990 to January 1992

Inventory Control Coordinator, Consumer Products,, Memphis, Tennessee; March 1989 to April 1990

Transportation Manager, Consumer Products, Memphis, Tennessee; August 1988 to March 1989

Production and Distribution Planner, Consumer Products, Memphis, Tennessee; September 1987 to August 1988

Facility Transportation Manager, Kimberly-Clark Professional, Corinth, Mississippi; September 1984 to August 1987

Educational Background

MBA, Supply Chain and Logistics Management, University of Tennessee, Knoxville, Tennessee BSIM, Industrial Management, Engineering minor, Purdue University, West Lafayette, Indiana Certified in Transportation and Logistics (CTL) by American Society of Transportation and Logistics

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