Project Manager

Nancy Jean Taylor

** **** ******, ***. *, P.O. Box 211 Cell: 207-***-****

York Beach, Maine 03910 Email: ************@*****.***

Profile: An IT professional with a unique combination of business experience and Project Management skills; excel in assuring effective communication between IT and the business environment. Provide leadership in interacting with team members and colleagues in the development of world-class solutions to real world challenges utilizing innovative technology.

Experienced in large scale Windows hardware and software migration projects, following the PMLC and SDLC lifecycle.

Education

2014: Associates in Applied Sciences in Information Technology, June, 2014 -- 3. 8 GPA

2004: ITIL Service Management Essentials Certification – Pink Elephant, Burlington, Ontario, Canada

2004: Effective Communication & Human Relations Certification – Dale Carnegie, NY

2003: Masters Certification in Project Management – George Washington University, School of Business

Technical -Skills

Operating Systems: Windows 95, Windows 2000, Windows XP, Vista Enterprise, Windows 7

Applications: Applications/Tools: MS Word MS Excel MS PowerPoint Confluence

MS Visio MS Project Field glass CMOD

Primavera SharePoint Peregrine Service Center TREEV

SDM Clarity Rivermine

Experience

TD Bank AMCB, West Falmouth, ME

Dec, 2014 – Dec, 2016 (Contract position)

Dodd Frank Regulatory Reporting Automation - Technical Project Manager I

Manage the DF PMO Change Log and Axiom Business Log

oFacilitate daily review meetings and investigation

oDrive changes from inception, schedule releases and completion for month end deliveries

Manage and support month end deliveries working with Axiom, LOB and IT partners to provide assistance with issues to resolve and deliver files successfully

Manage all internal PCR's with our IT partners and external partners to obtain estimations and have tasks and durations monitored in Microsoft Project Plan to track progress and percent completion

Co-Created Change process (Raids) for DF IM team for DRD and DDS reviews and approvals from our internal partners and external vendors

Facilitate Month End DDS sync meetings to ensure all partners are using the correct versions and obtain approvals and sign-offs from our internal and external partners.

Update RRA, Liquidity and CRA project dashboards on a weekly basis with Clarity actuals.

Maintain Change, PCRs and releases for Executive team.

Monitoring Confluence for updates for M/E deliveries

Support team members with coverage during vacations to ensure tasks are on track

TD Bank AMCB, West Falmouth, ME

July, 2012 – July, 2014 (Contract position)

Retail Technical Strategy and Planning, Metric Reporting and Project Administrator

Create and distribute weekly metric reporting for all Retail projects for Sr. Management

Create and distribute weekly application availability reporting for all critical Retail applications

Maintain creation of all Retail project workbooks and troubleshoot for issues

Maintain all TEQ’s (projects entering the pipeline at inception to completion for reporting)

Support Project Managers with workbook issues, meeting minutes, weekly meetings to review upcoming processes and policies being implemented in Retail Technology.

TD Bank AMCB, West Falmouth, ME

October, 2010 – June, 2012 (Contract position)

Project Coordinator, Planning and Implementation

Instrumental team member of the eMessaging Migration Project ($11.4 million) which consisted of the implantation of six Business work streams, including; Lotus Notes, Legacy Outlook, OWA & PST, resulting in the successful migration of 28,000+ employees across the U.S & Canada. The completion of this project is a savings of 3.5M a year.

oDecommission the legacy Commerce, legacy Banknorth, migration and co-existence environments in a way that removes all hardware and software from the floor so that the corporation may avoid legacy costs of 3.0MM/year and can re-use floor space for other purposes.

oAlign certain migrated objects and parts of Public Folder (PF) usage to meet corporate e-mail standards.

Experienced in the migration of Lotus Notes to Outlook e-mail management tools. Advance knowledge in the configuration of Web Conferencing, Instant Messaging, Archiving and Blackberry synchronization

oManaged the program shared mailboxes by responding to emails, triage the mailbox, and escalating trending end-user question/concerns to the PM Leads/SMEs

oSupported Legacy Commerce & Legacy Exchange end users with unique requirements including:

Managed SharePoint Program site with uploads, modifications, deletions and all project related documentation for the E-msg project

Users with Duplicate & Generic mailboxes

Implemented the process for Senior Level Management with the transition to the new Exchange platform

Rescheduled user’s migration date to accommodate their request

Scheduled meetings with all stakeholders to review documents to ensure projects are on track, escalate any risks/issues on failures and/or successes

Act as SMEs on topic such as: eVault archiving, Blackberry synchronization, Outlook Q&A

Prepared statistical reports, data scrubbed and data validation reports for Senior Managements

Act as an escalation point between Business Community &/or external vendors (Accenture, IBM) during the Outlook/Lotus Notes/PST migration process

Interfaced with Project Manager Lead on the development of the project documentation as required, specifically the transitional training materials to align with the change strategy

Setup & conducted interview with stakeholders to gather and document the Business & Technical requirements

Wave 1 and 2 W2K Server Migration project –

oManage SharePoint site for project documentation, schedules

oSPOC for all decommission requests for US and Canada

oAttend all meetings related to Server upgrades and decommissions

oUpdate MCI with all server statuses for US

Rivermine –

oSPOC for all requests required by USTS Infrastructure IPMs and PMs

Liberty Mutual Group, Portsmouth, NH

November, 2008 – June, 2010 (Contract position)

Project Coordinator, Planning and Implementation

oPlanning and implementation coordinator on a large-scale, multi-million dollar, Vista Operating System upgrade project

oPlanned and scheduled employees via a 12 week deployment lifecycle

oDirect liaison to three Business Markets

oMaintained all artifacts related to; office preparation, server compatibility, application compliance, and hardware compliance.

oScheduled all migrations with business partners for their respective departments

oTelephone support for on-site technical staff during day-of-deployment activities, and provided issue resolution utilizing the management escalation processes to closure

oCreated ZTI ad hoc process for extracting data on a daily basis used for the nightly automated deployment collection

oCoordinated automatic deployment activities for all markets with the L2 and SMS user support group to ensure users were added to the nightly collection

oTrained and mentored new hires and junior staff in all aspects of the deployment processes

JSA Architects Inc, Portsmouth, NH

October, 2006 – Nov, 2008

Office Administrator/Marketing Assistant, Administrative Management

Liberty Mutual Group, Portsmouth, NH

November, 1992 – December, 2005

Administrative I/T Service Management, Sr. Technical Analyst – Service Delivery Management

oPrincipal member of the Service Delivery Management (SDM) team responsible for the development and implementation of ITIL standard processes and practices within Corporate I/T

oPrimary functions included delivery of infrastructure services and support; creation of a Catalog of Services, writing Service Level Requirements, monitoring client applications and creating viable, measureable performance for all critical applications

oOther responsibilities included creation and delivery of availability and performance metric reporting using Mercury Topaz and Hyperion Brio queries, application portfolio project, disaster recovery, special projects and collaboration

Commercial Markets (CM), Administrative Technical Analyst – Quality Assurance Group

& Sr. Procurement Analyst – Administration Management Team

oMarket liaison for Disaster Recovery initiatives for eight business units of Commercial Markets

oSubject Matter Expert in Peregrine Service Center, trained and educated users as upgrades and enhancements were introduced

oImplemented metric reporting and trending analysis to senior management

oSupply Chain procurement analyst for 13,000+ employees of CM

oStandardized procurement processes and procedures

oSubject matter expert in Supply Chain tools, trained and educated staff in all procedures and policies related to CM

oSpecial project lead coordinator for the Wausau Transition project, Disaster Recovery exercises with a success rate of 98% and lead for the I/T Power Down project that resulted in a success rate of 100%

Deployment Control Center, Administrative Supervisor and Interim Manager – Hosting Services

oAdministrative Manager during I/T Management re-structuring for the WIN2K Operating System upgrade project for 148+ offices resulting in deployment of 28K+ employees across the US and Canada.

oManaged team of 18 in day-to-day activities including: planning, implementations, equipment coordination and delivery, policies and procedures, technical support and training of Field Project Mgrs, on-site staff and software conversions

oInitiated proposal to Sr. Management to maintain the $280K department budget which resulted in the creation of a re-deployment center and disposition process saving Liberty $1.5M in the first year of operation

oOther management responsibilities included: hiring, terminations, performance appraisals, personnel issues, problem resolution and reporting to Sr. Management

Community

National Society of Collegiate Scholars, Kaplan University – Lifetime member, GPA 3.80

Former President and member of Board of Directors: Parents Alternative to Latchkey (PAL) before and after school program

Co-chair: Liberty Mutual United Way Campaign

Manager/Secretary: York Little League Girls Majors/Seniors Softball, BOD member

Active in supporting and fund raising for Habitat for Humanity, York Food Pantry, York Community Action Association and providing provisions for Military serving in Afghanistan

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