Customer Service Sales
Resume:
Michael De Bose
Chicago, IL
*********@*****.***
A position in a company utilizing my comprehensive knowledge and experience in customer service, maintenance, business communications and administration, while offering an opportunity for professional growth and advancement. Work Experience:
Customer Service Representative
Metropolitan Staffing - New York, NY
May 2012 to September 2017
Customer Care Representative
Time Warner Cable - New York, NY
November 2011 to April 2012
Responsible for addressing customer questions and concerns via phone and Online.
● Managed customer's accounts and updated their information.
● Duties included giving written reports and troubleshooting customer's complaints.
● Data entry
● Introducing customers to new products and services. Customer Service Rep
Metropolitan Staffing - New York, NY
September 2008 to 2011
* Customer relations.
* Data entry.
* Verifying accounts.
* Proxy solicitation.
* Sales & up sales.
* Resolved billing disputes and complaints.
* Emergency support for 311 operators.
Sales Associate
Home Depot - New York, NY
November 2007 to July 2008
Collector
Today's Design - New York, NY
March 2002 to October 2012
Collector
Nationwide Credit Inc - Atlanta, GA
January 2000 to February 2002
Sales Management/Collector
Today's Design - New York, NY
September 1992 to December 1999
* As a recognized top performer, responsible for collection activity of $20,000 to
$50,000 monthly with 80% closing rate between reporting periods.
● Analyzed credit files to confirm/verify collateral, update document deficiencies, determine collection viability and cash collection of assets.
● Initiated contact with debtor and attempted equitable payment arrangements.
● Engaged in all forms of collection activity from soft too aggressive.
● Skip traced and established contact information for more elusive individuals.
● Resolved obstacles neutralized conflicts and acted as intermediary with creditor.
● Maintained professional, diplomatic, equitable tone in dealing with consumers.
● Managed sales activity, merchandising/marketing, inventory control; implemented strategic Sales techniques and increased sales volume.
● Oversaw staff productivity, scheduling, evaluation, promotion, termination; verified timecards and authorized payroll.
Education
Psychology
Manhattan College - Riverdale, NY
Contact this candidate