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Customer Service Sales

Chicago, Illinois, United States
December 29, 2017

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Michael De Bose

*** *. **** **.

Chicago, IL


A position in a company utilizing my comprehensive knowledge and experience in customer service, maintenance, business communications and administration, while offering an opportunity for professional growth and advancement. Work Experience:

Customer Service Representative

Metropolitan Staffing - New York, NY

May 2012 to September 2017

Customer Care Representative

Time Warner Cable - New York, NY

November 2011 to April 2012

Responsible for addressing customer questions and concerns via phone and Online.

● Managed customer's accounts and updated their information.

● Duties included giving written reports and troubleshooting customer's complaints.

● Data entry

● Introducing customers to new products and services. Customer Service Rep

Metropolitan Staffing - New York, NY

September 2008 to 2011

* Customer relations.

* Data entry.

* Verifying accounts.

* Proxy solicitation.

* Sales & up sales.

* Resolved billing disputes and complaints.

* Emergency support for 311 operators.

Sales Associate

Home Depot - New York, NY

November 2007 to July 2008


Today's Design - New York, NY

March 2002 to October 2012


Nationwide Credit Inc - Atlanta, GA

January 2000 to February 2002

Sales Management/Collector

Today's Design - New York, NY

September 1992 to December 1999

* As a recognized top performer, responsible for collection activity of $20,000 to

$50,000 monthly with 80% closing rate between reporting periods.

● Analyzed credit files to confirm/verify collateral, update document deficiencies, determine collection viability and cash collection of assets.

● Initiated contact with debtor and attempted equitable payment arrangements.

● Engaged in all forms of collection activity from soft too aggressive.

● Skip traced and established contact information for more elusive individuals.

● Resolved obstacles neutralized conflicts and acted as intermediary with creditor.

● Maintained professional, diplomatic, equitable tone in dealing with consumers.

● Managed sales activity, merchandising/marketing, inventory control; implemented strategic Sales techniques and increased sales volume.

● Oversaw staff productivity, scheduling, evaluation, promotion, termination; verified timecards and authorized payroll.



Manhattan College - Riverdale, NY

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