Product and Project Management Executive

Susan Brown

Denver, CO *****.***********@*******.***

303-***-**** linkedin.com/in/susanlnelsonbrown

PRODUCT MANAGEMENT EXECUTIVE

An accomplished Product Management Director with significant experience in ERP software product management, strategic marketing, quality assurance, and global sales support for world leaders in finance, distribution, consumer goods, medical devices, services, and asset intensive industries. A strategic planner who implements solutions using Agile methodologies to increase productivity, generate new business, drive revenue growth, and maximize profitability. An articulate and respected leader who motivates team members to consistently exceed set goals in order to further the mission of the organization.

Areas of Expertise:

IoT Applications for Assets, Procurement

Payment Processing

Continuous UX Process Improvements

Mobile Applications

JD Edwards ERP Software Applications

Regulatory & Compliance Support

Global Sales & Marketing

Jira Tools

Team Leadership

Product Strategy & Support

Articulate C-Level Communication

Professional Experience

ORACLE CORPORATION, Denver, CO, 2001-Present

Product Management Director (2008-2016)

Coordinated the market launch of new products and updated releases while collaborating with customers, sales, product development, stakeholders, and support teams to ensure legal and regulatory compliance and the timely completion of all product requirements.

Select Contributions:

Maximized efficiency, boosted productivity, and reduced costs by implementing solutions that continuously improve processes using Agile methodology for Financial, Procurement, Sales, and Inventory software applications

Created IoT applications for mobile and stationary assets including the following: Location, Temperature, Asset Status (running/down), Vibration tolerance, and more.

Developed the following mobile applications: Purchase Order Approvals, Work Order Entry, Work Order Update, Assert Location, Work Order Status, T&E Approvals, and more.

Created three new financial product skews that produced more than $3M in sales the first year.

Managed the creation of six software releases, including customer requested product extensions, resulting in 50% of existing customers upgrading to current releases.

Initiated sales to off-maintenance customers, resulting in millions of dollars of new sales, the largest sales being greater than $4M.

Added three new payment product extensions, resulting in a 35% increase in new product sales.

Improved client relations and retention by identifying needs and business requirements, addressing concerns, and resolving issues quickly and efficiently to ensure customer satisfaction.

Increased overall product quality and reliability by conducting product usability evaluations in partnership with the User Experience Team that identified issues, mitigated risks, and improved product usability.

Improved stakeholder relations by providing daily support of partners, sales representatives, and prospective clients.

Expanded market share and drove revenue growth by creating content strategies for internal and partner portals, and managing contracts for the co-development of software projects.

Managed the sunset of legacy software products

Product Strategy Director (2001-2008)

SUSAN BROWN Resume, Page 2

303-***-**** *****.***********@*******.***

Product Strategy Director (2001-2008)

Manage marketing content and analysis, product planning, program strategy, and global sales while creating sales tools, pricing guidelines, stakeholder communications, and product launch material for software application releases.

Select Contributions:

Improved customer satisfaction by over 6 percentage points by overseeing the executive Focus Group for new User Experience Projects.

Increased the number of customers resigning for Oracle support by 10% and revitalizing the customer base.

Enhanced product offerings and expanded market share by consulting with customers, product development, and stakeholders to evaluate market trends and analyze competitors.

Drove revenue growth and consistently exceeded targets by providing sales support and managing internal and external sales demo environments and servers for JD Edwards World software.

Expanded market share and drove revenue growth by creating content strategies for internal and partner portals, and managing contracts for the co-development of software projects.

Lead cross-functional marketing, product development, and quality assurance teams to develop sales and marketing content, product presentations, and stakeholder correspondence while supporting field sales representatives.

JD EDWARDS, Denver, CO

Played an integral role in growing the company from 125 to 5,000 employees and $1B in annual revenue by expanding business globally.

Manager of Global SUPPORT (Five years)

Subject Matter Expert providing product knowledge and industry best practices to small, mid-market, and global organizations while overseeing recruiting, training, and scheduling of 20 full and part-time staff members for all departments and projects.

Select Contributions:

Improved end-user satisfaction and customer loyalty by serving as the final escalation point for all product issues and enhancement requests.

Enhanced communications among sales, marketing, compliance, and development teams to streamline workflow and increase productivity while ensuring strict adherence to regulatory compliance and corporate policies.

Increased efficiency, quality, and productivity by implementing new procedures, products, and systems in accordance with strict regulatory guidelines and corporate policies.

Improved customer support and overall satisfaction by consulting with clients to identify concerns, mitigate risks, and implement solutions to resolve issues and improve processes.

Led the selection and negotiation of product partnerships and prospective Original Equipment

Manufacturer (OEM) relationships while developing and deploying software updates on various platforms.

Education

Bachelor of Business Administration

Finance

University of Denver, Denver, CO

Marketing

University of Denver, Denver, CO

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