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Service Manager

Location:
Dubai, Dubai, United Arab Emirates
Salary:
900 dollars
Posted:
December 29, 2017

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Enriquez M. Santos

Dubai, U.A.E

Mobile No. 054******* or +971*********

Email Address: ac3ujg@r.postjobfree.com

Objective:

To obtain a challenging position as well as enhance the company’s performance by providing effective marketing solutions resulting in future career advancement opportunities. To be able to perform satisfactorily, whenever I may suitable for a certain vacancy in accordance with qualification that I present, willing to be trained to meet company’s requirements.

Professional Experience:

Shift leader

Ristretto Coffee Shop

Royal Tulip ACT Hotel Sharjah, U.A.E

October 2016 July 20, 2017

Job Description

Responsible for preparing the table seating area, including utensil hardware and ensuring cleanliness at all times. Welcoming of customers, taking orders, delivering of food and beverages and completing billing and payment processing.

Second Responsibility:

Banquet Operation

To be an asset in a daily operation in all related work.

Adhere to personal presentation and grooming standard at the Sofitel Hotel in

Honest reliable and willing to learn, train and develop, flexible in performing another duties.

Always deliver the hallmark to the guest.

Serve guests at the banquet with courtesy.

Ensure guest experience a memorable one.

Assist and support other banquet staff in serving guests.

Assist and support banquet manager in managing events.

Serve guests at banquets, meetings, events, conventions and conferences.

Make seating arrangements for guests.

Escort guests to the event.

Handle properly and safely all glassware, silverware, linen and props.

Assist and support chef and other banquet staff in preparing foods.

Mix drinks in a right measure in accordance to the guest needs.

Banquet Waiter Operation

Food & Beverage

Sofitel Down Town Dubai, U.A.E

March to October 31, 2016

To be an asset in a daily operation in all related work.

Adhere to personal presentation and grooming standard at the Sofitel Hotel in

Honest reliable and willing to learn, train and develop, flexible in performing another duties.

Always deliver the hallmark to the guest.

Serve guests at the banquet with courtesy.

Ensure guest experience a memorable one.

Assist and support other banquet staff in serving guests.

Assist and support banquet manager in managing events.

Serve guests at banquets, meetings, events, conventions and conferences.

Make seating arrangements for guests.

Escort guests to the event.

Handle properly and safely all glassware, silverware, linen and props.

Assist and support chef and other banquet staff in preparing foods.

Mix drinks in a right measure in accordance to the guest needs.

Pool Bar service

Food & Beverage

Sofitel Down Town Dubai, U.A.E

December 02, 2014 to March 30, 2015

Is responsible for the service of beverages to the guests in a friendly and courteous manner in

all the restaurants or bars.

To provide efficient, expedient and courteous service to the guests leading to total guest and

company satisfaction.

Is responsible for the cleanliness, maintenance and upkeep of all equipment, furniture,

stations and Ship’s property that he/she is working with.

To check all glasses, crockery and other items needed before putting them in use. To be

responsibly minded for the breakage and loss of such items.

To lay up tables, public rooms, side stations; following the instructions of his/her superiors

and according to company standards. To clean all seating furniture if needed or when an

emergency arises. To ensure that all items required for the set-up of each table are clean,

unspotted and in place.

To respect his/her Superiors, address him/her with the due titles, accept requests without

questioning, co-operate unselfishly, and be a good team worker.

To be courteous, warm, smiling while dealing with guests. Be efficient, fast and serve with

confidence and flair.

Must be familiar with all menu items, their preparation and service procedure.

To make sure that all beverages are according to menu and list specifications, properly

presented and be of correct temperatures before being served.

To carry out all side jobs as assigned to all Service Stewards on a fair rota basis.

Banquet Operation

Conference and Events Department

Jumeirah at Etihad Towers Abu Dhabi, U.A.E

October 06, 2011 to November 26, 2014

To maintain the cleanliness of the outlet and all working areas to meet hygiene standards

To maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation and proper table set up

To be aware of and adhere to the opening and closing procedures of the restaurant

To ensure understanding of menu contents, daily specials, availability and unavailability of items.

To ensure food and beverage orders are delivered as per the standards of JAD

To provide smooth and efficient service by practising team work with colleagues

To anticipate guest needs, respond promptly and acknowledge all guests by maintaining positive guest relations at all times.

To be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Be responsible for all equipment in handling it carefully to avoid breakages and damages to the restaurant.

To assist in carrying out inventories of operating equipment and linen as per schedule.

Adhere to all payments, cash handling and credit policies/procedures.

We always deliver our Hallmarks

We always answer the telephone in person

We enthusiastically welcome all our guests

We know all our guests’ preferences and deliver personalized experiences

We fondly bid farewell to our guests and invite them to return.

To perform other duties that management may from time to time require

Abu Dhabi National Exhibition Center

Banquet Waiter

Abu Dhabi, UAE

March 2011 - September 2011

Vilmar IC Restaurant and Hotel

Kitchen Crew

Mc Arthur Hi-way, San Sebastian Village, Tarlac City

February 2010 up to August 2010

McDonald’s International

Al-Maousherji Catering Company Kuwait

Crew Chief

September 2005 - September 2008

Trainings Attended:

On The Job Trainer Workshop

Jumeirah

September 11 & 12, 2013

Expert Coffee Seminar

Cafes Richard

Abu Dhabi, UAE

May 26th 2014

Food and Beverage Department- Private Dining

Jumeirah

September 11th 2012

Crew Chief Course

McDonald’s Kuwait

04- 05 December, 2006

Educational Background:

Bachelor of Science in Architecture Drafting (Undergraduate)

Ednor College

San Vicente, Tarlac City

Skills:

Interpersonal, communication skills

Strong sense of responsibility and willingness to learn

Team player and committed to professionalism

Can work under pressure with minimal supervision

Communication

Teamwork

Problem solving

Planning and organizing

Self-management

Learning

Technology

PersonalData:

Birth date : January 17, 1976

Civil Status : Single

Religion : Roman Catholic Nationality

Nationality : Filipino

Reference:

Shafiq Rahman

Supervisor in Food and Beverage

Royal Tulip Act

ac3ujg@r.postjobfree.com

055*******

Christian Indra Rapati

Operation Maneger in Banquet

Sofitel Downtown Dubai

ac3ujg@r.postjobfree.com

055*******

Noel Pascua Salvation

Supervisor for Banquet Operation

Jumairah at Etihad Tower Abu Dhabi

ac3ujg@r.postjobfree.com

056*******

Enriquez M. Santos



Contact this candidate