Service Manager
Resume:
Enriquez M. Santos
Dubai, U.A.E
Mobile No. 054******* or +971*********
Email Address: *******@*****.***
Objective:
To obtain a challenging position as well as enhance the company’s performance by providing effective marketing solutions resulting in future career advancement opportunities. To be able to perform satisfactorily, whenever I may suitable for a certain vacancy in accordance with qualification that I present, willing to be trained to meet company’s requirements.
Professional Experience:
Shift leader
Ristretto Coffee Shop
Royal Tulip ACT Hotel Sharjah, U.A.E
October 2016 July 20, 2017
Job Description
Responsible for preparing the table seating area, including utensil hardware and ensuring cleanliness at all times. Welcoming of customers, taking orders, delivering of food and beverages and completing billing and payment processing.
Second Responsibility:
Banquet Operation
To be an asset in a daily operation in all related work.
Adhere to personal presentation and grooming standard at the Sofitel Hotel in
Honest reliable and willing to learn, train and develop, flexible in performing another duties.
Always deliver the hallmark to the guest.
Serve guests at the banquet with courtesy.
Ensure guest experience a memorable one.
Assist and support other banquet staff in serving guests.
Assist and support banquet manager in managing events.
Serve guests at banquets, meetings, events, conventions and conferences.
Make seating arrangements for guests.
Escort guests to the event.
Handle properly and safely all glassware, silverware, linen and props.
Assist and support chef and other banquet staff in preparing foods.
Mix drinks in a right measure in accordance to the guest needs.
Banquet Waiter Operation
Food & Beverage
Sofitel Down Town Dubai, U.A.E
March to October 31, 2016
To be an asset in a daily operation in all related work.
Adhere to personal presentation and grooming standard at the Sofitel Hotel in
Honest reliable and willing to learn, train and develop, flexible in performing another duties.
Always deliver the hallmark to the guest.
Serve guests at the banquet with courtesy.
Ensure guest experience a memorable one.
Assist and support other banquet staff in serving guests.
Assist and support banquet manager in managing events.
Serve guests at banquets, meetings, events, conventions and conferences.
Make seating arrangements for guests.
Escort guests to the event.
Handle properly and safely all glassware, silverware, linen and props.
Assist and support chef and other banquet staff in preparing foods.
Mix drinks in a right measure in accordance to the guest needs.
Pool Bar service
Food & Beverage
Sofitel Down Town Dubai, U.A.E
December 02, 2014 to March 30, 2015
Is responsible for the service of beverages to the guests in a friendly and courteous manner in
all the restaurants or bars.
To provide efficient, expedient and courteous service to the guests leading to total guest and
company satisfaction.
Is responsible for the cleanliness, maintenance and upkeep of all equipment, furniture,
stations and Ship’s property that he/she is working with.
To check all glasses, crockery and other items needed before putting them in use. To be
responsibly minded for the breakage and loss of such items.
To lay up tables, public rooms, side stations; following the instructions of his/her superiors
and according to company standards. To clean all seating furniture if needed or when an
emergency arises. To ensure that all items required for the set-up of each table are clean,
unspotted and in place.
To respect his/her Superiors, address him/her with the due titles, accept requests without
questioning, co-operate unselfishly, and be a good team worker.
To be courteous, warm, smiling while dealing with guests. Be efficient, fast and serve with
confidence and flair.
Must be familiar with all menu items, their preparation and service procedure.
To make sure that all beverages are according to menu and list specifications, properly
presented and be of correct temperatures before being served.
To carry out all side jobs as assigned to all Service Stewards on a fair rota basis.
Banquet Operation
Conference and Events Department
Jumeirah at Etihad Towers Abu Dhabi, U.A.E
October 06, 2011 to November 26, 2014
To maintain the cleanliness of the outlet and all working areas to meet hygiene standards
To maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation and proper table set up
To be aware of and adhere to the opening and closing procedures of the restaurant
To ensure understanding of menu contents, daily specials, availability and unavailability of items.
To ensure food and beverage orders are delivered as per the standards of JAD
To provide smooth and efficient service by practising team work with colleagues
To anticipate guest needs, respond promptly and acknowledge all guests by maintaining positive guest relations at all times.
To be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Be responsible for all equipment in handling it carefully to avoid breakages and damages to the restaurant.
To assist in carrying out inventories of operating equipment and linen as per schedule.
Adhere to all payments, cash handling and credit policies/procedures.
We always deliver our Hallmarks
We always answer the telephone in person
We enthusiastically welcome all our guests
We know all our guests’ preferences and deliver personalized experiences
We fondly bid farewell to our guests and invite them to return.
To perform other duties that management may from time to time require
Abu Dhabi National Exhibition Center
Banquet Waiter
Abu Dhabi, UAE
March 2011 - September 2011
Vilmar IC Restaurant and Hotel
Kitchen Crew
Mc Arthur Hi-way, San Sebastian Village, Tarlac City
February 2010 up to August 2010
McDonald’s International
Al-Maousherji Catering Company Kuwait
Crew Chief
September 2005 - September 2008
Trainings Attended:
On The Job Trainer Workshop
Jumeirah
September 11 & 12, 2013
Expert Coffee Seminar
Cafes Richard
Abu Dhabi, UAE
May 26th 2014
Food and Beverage Department- Private Dining
Jumeirah
September 11th 2012
Crew Chief Course
McDonald’s Kuwait
04- 05 December, 2006
Educational Background:
Bachelor of Science in Architecture Drafting (Undergraduate)
Ednor College
San Vicente, Tarlac City
Skills:
Interpersonal, communication skills
Strong sense of responsibility and willingness to learn
Team player and committed to professionalism
Can work under pressure with minimal supervision
Communication
Teamwork
Problem solving
Planning and organizing
Self-management
Learning
Technology
PersonalData:
Birth date : January 17, 1976
Civil Status : Single
Religion : Roman Catholic Nationality
Nationality : Filipino
Reference:
Shafiq Rahman
Supervisor in Food and Beverage
Royal Tulip Act
***********@*****.***
Christian Indra Rapati
Operation Maneger in Banquet
Sofitel Downtown Dubai
*********.*****@*****.***
Noel Pascua Salvation
Supervisor for Banquet Operation
Jumairah at Etihad Tower Abu Dhabi
********.**@*****.***
Enriquez M. Santos
Contact this candidate