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Manager Customer Service

Austin, Texas, United States
December 29, 2017

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***** ******* ** • Austin, TX 78753 • (512) ***-****

A detailed-oriented graduate with versatile skill set and experience in various fields including general accounting, taxation, finance, and customer service

Possess strong analytical skills and solid working knowledge of Microsoft Office Suite


The University of Texas at Austin

Bachelor of Business Administration, Finance

December 2017

Minor: Accounting

GPA: 3.37


Office of Financial Aid (General Accounting) – UT Austin, TX September 2016 – December 2017

Student Accounting Assistant

●Responsible for receiving incoming scholarship checks, provided proper coding and distribution of monies up to USD $125K on a daily basis

●Used MS Excel to create spreadsheets for accounting documentation related to scholarships and prepared manuals for distribution in PowerPoint

●Worked with University of Texas mainframe database and researched student’s current balances on a continual basis

●Accountable for daily deposits runs, researched and followed loan returns on student accounts


Lien Phat & Co – Austin, TX

Accounting Intern May 2017 – August 2017

During the last two internships, I have gained a better understanding of my field of choice and look forward to taking the knowledge gained from my manager and the company to move forward with my career

●Reviewed the companies’ balance sheets, cash flows, and statements to evaluate any inconsistency and report back to the manager

●Gained knowledge by reviewing and evaluating the companies’ expenses based on revenue, accounts payables, accounts receivable, and learned to identify any overstatements or understatements

●Worked with the manager to review financial records and determine correct documentation to report and file tax returns

●Assisted with the manager in prepare corporate and partnership tax returns in accordance with state and local tax laws

●During the preparation of financial statements and tax forms, gained useful skills and knowledge of QuickBooks and Drake Tax software

Accounting Assistant December 2015 – May 2016

●Learned how to operate QuickBooks and Drake Tax software to record, store and analyze accounting information

●Under the direction of my manager, learned how to prepare tax returns for up to 20 clients per day during the busy tax season ensuring proper reporting and payments were made timely

●Learned the value of client relationships to gain the trust and help them achieve their business goals by offering proper guidance and confidence


Grand Nail Spa – Pflugerville, TX August 2015 – September 2016

Assistant Manager

●Facilitated the operation process to ensure high quality services and customer satisfaction so the revenue increased by $260,000

●Accountable for inventory and supplies and was able to make changes in the process that brought about $10,000 in savings

●Responsible for incoming calls, set and arranged customer appointments for excellent care promptly

●Accountable for all client payments and proper accounting at the end of the day

●Calculated the salon's profit and prepared financial statements for review by owner


Integrative Finance FIN370 – Radio One Inc. Case Analysis Fall 2017

Computed weighted average cost of capital and projected cash flows

Performed Discounted Cash Flow Analysis, Trading Multiple Analysis, Precedent Transaction Analysis, and Sensitivity Analysis

Created football field graph to figure out the price Radio One should offer for the 12 urban stations

Analyzed the advantages and disadvantages of the acquisition

Investment Management FIN367 – Mutual Fund Project Spring 2017

Acted as a fund manager focusing on small-cap growth stocks and fixed income

Applied valuation methods to value a stock and determined whether a stock is undervalued or overvalued

Analyzed Healthcare and Financial Sector with goal to mitigate risk while generating long term capital appreciation

Scheduled reasonable meeting times to avoid time conflict between team members

Auditing and Controls ACC 362 – Audit Scandal Presentation Spring 2017

Researched HealthSouth Accounting Scandal and examined the causes and consequences of the fraud using risk-based approach and GAAS

Identified audit implications of the case and provided suggestions on what HealthSouth should have done to prevent the fraud

Fundamentals of Taxation ACC 364 – Tax Project Spring 2016

Prepare income tax returns for corporations (C Corp, S Corp) and individuals


The Asian Business Student Association – Member October 2016 – Dec 2017

American Red Cross Club at UT Austin – Member August 2015 – Dec 2017

STEM Club at Austin Community College – Member August 2014 – May 2015

Phi Theta Kappa Honor Society – Member August 2012 – May 2015


•Certificate of Appreciation from General Accounting Team of UT Austin 2016 – 2017

•Phi Theta Kappa Gold Membership (4 semesters) Fall 2013 – Spring 2015


Computer Skills: Microsoft Excel, Word, PowerPoint, Outlook, Quickbooks, Drake Tax Software, Access, Python

Languages: Fluent in English and Vietnamese; basic knowledge in Korean and French

Interests: Traveling, Reading, Taxation, Trading

Work Eligibility: Eligible to work in the U.S. with no restrictions

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