Customer Service Field
Resume:
Randall Morris
Production Floor Associate
Nashville, TN
*******.*********@*******.*** - 615-***-****
Customer service professional with 20 years' experience interacting with the public. Highly qualified in service- based industry, positions required an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.
WORK EXPERIENCE
Order Puller/Stocker
pioneer faucets - lerverne tenn - June 2014 to January 2016 Service Technician
MORRIS OFFICE EQUIPMEMENT - Nashville, TN - March 2009 to March 2014 REPAIRED PRINTERS
Production Floor Associate
All Star Staffing - Murfreesboro, TN - 2008 to 2008 Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems in a warehouse production facility.
• Trained in providing world-class customer service.
• Possess effective communications skills, and work well with others at all levels.
• Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities.
• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Senior Field Technician
Imagistics - Nashville, TN - 2003 to 2007
Customer service professional offering 21 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
• Built rapport with customers through effective and precise communication and proposed different products and services based on their account history to help minimize their monthly bill.
• Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities
• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels
Senior Field Technician
Better Business Solutions - Nashville, TN - 1985 to 2003 Customer service professional offering 18 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
• Eighteen years of experience in analyzing and solving complex business equipment all in one systems. Effectively handle all aspects of client relations. Experienced in the supervision and training of field service personnel. Reputation as a highly effective troubleshooter.
• Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
Warehouse Checker
Nashville, TN - 1977 to 1984
Warehouse associate with 7 years' experience in all phases of freight movement. Responsible for directing incoming-outgoing freight to appropriate designations. Used forklifts, pallet jacks, and step ladders to safety move LTL freight to staging area or trailer.
EDUCATION
business
Quality Business School - Nashville, TN
1985
biology and natural science
Vol State Community College - Gallatin, TN
1975
ADDITIONAL INFORMATION
• Skills
• Problem Solving
• Team player attitude and works well with others.
• Quality and Productivity Improvement.
• Maintain and troubleshoot equipment at customer sites.
• Work well under minimum supervision.
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