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Dispatcher w/extensive customer setvice

Woodbridge Township, New Jersey, 08830, United States
December 29, 2017

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Catherine R. O’Reilly

*** ********* ***

Iselin, NJ 08830



Highly motivated individual with administrative experience in public safety communication and training. Experienced in dispatching ground transportation services for personal and/or corporate accounts. Ability to quickly asses and resolve situations logically, efficiently and effectively under stressful situations. Key Skills and Strengths

• Communicates effectively at multiple levals utilizing appropriate language and interpersonal style.

• Detail oriented with ability to multi-task.

• Ability to handle emergency situations while maintaining a calm and assuring attitude.

• Utilization of digital maps to moniter traffic, chauffeur, and flights.

• Communicates repectfully with colleagues by giving clear and concise information, explanation and direction.

• Ability to write comprehensive detailed reports as it pertains to task at hand. Work Experience and Duties

November 2013 – Present Concorde Worldwide

Dispatcher Freehold, NJ

• 3 years experience in ground transportation services.

• Route chauffeurs and moniter travel trough GPS/radio contact.

• Accept, change, or modify reservations ensuring client requests.

• Ensure promptness based upon company and client expectations.

• Track incoming flights utilizing various computer databases.

• Change, or re-route chauffeur in order to accomodate last minute changes or bookings.

• Use of Voyager Reserve Dispatch Program


Catherine R. O’Reilly

April 1989 – November 2012 Boro of Pt. Pleasant

Police Communications Supervisor Pt. Pleasant, NJ

• 24 years experience in police emergency services dispatch.

• Assist or redirect public walking into headquarters.

• Advise officer in the field via radio calls for both emergency and non- emergency assistance calls and any alerts associated.

• Received, recorded and transmitted calls for police, fire, ems, and other emergency services including but not limited to; utility, local, county, and state agencies.

• Training of new employees in the daily front desk operations, including policies, procedures and in-house databases.

• Terminal Agency Coordinator (TAC) with respect to National Crime Information Center (NCIC) databases.

• Proficient in utilizing criminal and traffic databases (ATS/ACS), Amber/ Silver alerts, NJ Alert System (TRAKS), State and Federal databases (CJIS) in compliance with all policies and procedures.

• Coordinated program for elderly ‘call in’ program deemed ‘Operation Reassurance’.

• Clerical duties include but not limited to; Processing of firearms applications in compliance with all state and federal guidelines. Filing as it pertains to discovery for court matters.


Terminal Agency Coordinator (TAC)

Basic Communications Instructor

Critical Incident Dispatch

9-1-1 Training/Updates

Advanced Law Enforcement Dispatch

Homeland Security for Telecommunications

Firearms Application Processing

Verbal Judo

Public Safety Dispatch

Advanced Law Enforcement Dispatch


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