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Customer Service Office

Jackson, Mississippi, United States
December 28, 2017

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December **, ****

Caryn L. Myers

**** *** **** *****

Jackson MS 39212

Upon reading the job description you have posted, I am certain I would be a perfect fit for the position at hand. I am extremely computer efficient, and make an excellent assistant/office administrator/support for all who are in need of it in the office when necessary. I possess very good listening skills, am not afraid to ask questions, and am extremely straightforward, acting as a key problem solver when issues may arise.

I have successfully completed my Masters of Arts in Organizational Management with a concentration in Human Resources at Ashford University. I am currently working as an administrative assistant for the Infrastructure Department for The City of Jackson. In a short period of time, I acquired a good understanding of principles and practices of the department, planning, records management and wide-ranging administration. I have also taken on the role and responsibilities in the absence of an office coordinator. My ability to converse efficiently, as well as my writing and analytical skills were all greatly enhanced. I believe my background and skills closely match your job requirements and I am confident I can make a positive contribution to your organization.

I believe I am best fit as an office coordinator for a busy and competitive company. I seem to flourish in that role, and I enjoy the fast paced environment which surrounds such individuals/companies. I work quickly and efficiently under pressure, and truly enjoy being busy.

The position you are looking to fill reads to me as exactly the kind of opportunity for which I have been searching. Please review my attached resume and contact me at your convenience. I thank you for your consideration, and look forward to hearing from you.


Caryn L. Myers

Caryn L. Myers



I am seeking to secure a human resource position while offering extensive experience working in fast-paced environments which include strong organizational, technical and interpersonal skills.


2015- 2017 City of Jackson Infrastructure Department Jackson, MS

Administrative Secretary

Composes letters, memorandum, develops charts, graphs, and diagrams

Answers telephone, takes messages and answers inquiries within assigned scope of responsibility

Schedules appointments, maintains calendar, allocates supervisor’s time

Schedule meetings and reserve rooms for meetings

Distributes mail

Prepares materials for workshops, conferences, meetings, duplicates/collates

Maintains files and financial records

Transcribes dictation

Knowledge of business English, spelling, punctuation and grammar

Knowledge and proficiency in the use of technology (i.e. computers, word processing, database spreadsheet programs and power point)

Accomplish work responsibilities with minimum supervision

Knowledge and ability of record keeping methods, keyboarding and preparation of correspondence

Knowledge of the functions of the various parts of the assigned department

Knowledge of alphanumeric filing systems, inventory control methods and methods commonly used in the training for acquiring clerical skills.

Ability to assist in the absence of the Office Coordinator.

2014 – 2015 Jackson Police Department/Full-time Jackson, MS

Data Entry Clerk

Received, stores, records, and issues money, valuables, and other articles seized as evidence, removed from prisoner, or recovered, lost, or stolen property: Prepares record of articles and valuables received, including description of article, name of owner, name of police officer from whom received, and reason for retention.

Issued property being retained as evidence to officer at time of trial upon receipt of authorization.

Telephoned owners or mails letters to notify owners to claim property, and releases lost or stolen property to owners upon proof of ownership.

Returned property to released prisoners.

Prepared list of articles required by law to be destroyed and destroys narcotics and drugs in presence of official witnesses.

Listed and sent unclaimed or confiscated money to auditor's office.

Sent unclaimed and illegal weapons for official destruction.

Prepared inventory of unclaimed articles for possible sale at auction or donation to charitable organization.

2013 – 2014 Trustmark Bank/full-time Jackson, MS

Teller II

Accurately process routine transactions including but not limited to cashing checks, depositing money, credit card and ATM transactions, money orders, travelers' checks, official checks and loan payments.

Continually safeguard the bank’s assets and security of the working environment, securing large dollars and balancing the teller window daily. Work with a high degree of accuracy. Investigate and resolve all outages.

Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures and performance standards.

Interact with customers and clients in a professional positive manner, building rapport, meeting customer needs, and ensuring quality customer service and outstanding customer satisfaction and loyalty.

Identify customer needs for bank products and services, matching products and services to those needs, and responding persuasively to customer questions and objections. Listen for referral opportunities and appropriately refer them to platform personnel or other lines of business. Provide banking solutions through superior sales and service. Consistently meet and exceed sales referral goals set by management.

Contribute to meeting branch and company goals and objectives.

2009-2013 Bailey Magnet High School/full-time Jackson, MS

Office Assistant II

Processed forms and internal paperwork; types and copies forms, reports and other documents.

Maintained accurate and complete records and reports; coordinates activities with other departments, schools, the public, and outside agencies.

Operated a variety of office equipment including photocopiers, facsimile machines, and computers; inputs and retrieves data and text; organizes and maintains disk storage and filing.

Assists with attendance, records, transcript, and keying in grades.

Use SAM 6i to input student data, review student entry/exit, input grades, attendance and disciplines.

Performs other related duties as requested or assigned.

Type correspondence including memoranda, letters, and reports; answers and direct telephone calls from principals, and employees; responds to complaints and request for information; processes incoming requests for information and assistance.

2006-2008 Delphi Packard/full-time Clinton, MS

Machine Operator/Inventory Management Assistant

Successfully ran extruder machine.

Checked wire for measurements.

Maintained a clean work area.

Sent correspondence to customers about material shipped.

Generated daily inventory reports.

Conducted physical inventory every month.

2005-2006 Trustmark National Bank/part-time Jackson, MS

Proof Operator

Correctly encoded checks for deposit.

Encoded checks as credit and/or debit.

Reported any discrepancies to corrections clerk.


2017-2019 Walden University Minneapolis, MN

Pursuing Ph.D. in Public Administration

2015-2016 Ashford University San Diego, CA

Masters in Organizational Management

2011- 2014 Belhaven University Jackson, MS

Bachelors of Science in Business Management

2000-2003 Hinds Community College Jackson, MS

A.A., Business and Office Technology

A.A., Computer Servicing Technology




Leroy Lee

200 South President Street

Jackson MS 39202



Stepfanie Nelson

South President Street

Jackson MS 39202


Deputy Chief Joseph Wade

327 East Pascagoula Street

Jackson MS 39201


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