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Customer Service Representative

Los Angeles, California, United States
December 28, 2017

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LaTanya Howard

**** **** **** ******

Los Angeles, CA 90016


Email address:

Objective: Dedicated customer service professional with 28 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.


Veteran National Service Desk Long Beach, CA 5/2014 to 4/2017

IT Help Desk Representative

Identified and assist with implementation when approved of resources, both tangible and information with regards to I.T and security.

Logged and documented calls within ticketing systems with clear concise language and notation.

Kept customers informed of global problems i.e. server application failures.

Performed troubleshooting task within multi systems Windows, Mac & Linux.

Password reset, monitored of accounts and enabled or restricted of Active directory.

Troubleshoot the root cause of problems not just the symptoms; take actions to prevent them from recurring.

Parker Stanbury LLP Los Angeles, CA 3/2007 to 4/ 2012

Conflict Researcher

Performed 100 conflict of interest check daily within the system data base.

Compiled daily log sheets and accurate records of calls received from Attorneys and Members.

Opened, sorted and distributed incoming correspondence, including faxes and emails.

Reviewed files, records and other documents to obtain information in order to respond to Attorneys and/or members request.

Typed 45 words per minute.

Customer Service Representative

Adhere to all company policies.

Heavy Inbound call center answered 65 to 90 calls daily.

Answered all calls in a courteous and timely manner.

Maintained daily call logs sheets.

Utilize the phone queues set up to facilitate the job requirement

Maintain professional and neat work station.

Los Angeles County Probation Department Los Angeles, CA 2/2007 to 5/2007

Clerk Typist / Purchasing Clerk

Responsible for daily processing of all related A/P

Crossed trained and support of other account processes.

Reported vendor discrepancy information and freight adjustment billing.

Maintained disputed invoice log and interface with vendor thru resolution.

Daily entry of vendor invoices within a three day receipt.

Set-up and maintained vendor account files.

Alerted Supervisor of any payable that need to expedite.

Interactive Search Inc Los Angeles, CA 1/1999 to 2/2001

Data Entry Clerk

Reviewed and analyzed resume on the company’s resume processing system and compare the data, which has been electronically extracted and inputted in various fields to the hard copy or email version of accuracy. Edited into correct fields

Typed 45 words per minute.

H & R Block Los Angeles, CA 3/1990 to 6/2000

Customer Service Representative

Answered multi-telephone lines, contacted customers via telephone and/or mail regarding refund status.

Typed 25 words per minute, maintained alpha and numerical filing system.

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