Customer Service Manager

PROFILE

Dedicated professional with over ** years of experience in various areas of the ICT area; DataCenter, Security, Customer Service, External Services, enthusiastic, self-starter with excellent communication skills, Customer service oriented. Extremely detail and devoted to continuous learning. Committed to build and maintain strong relationships.

“Diego is an intelligent and loyal employee...he embodies values of being positive and passionate in his commitment to succeeding...and would be an asset to any company.” – Oscar Barahona P. – Human Resources Manager, Gallyas Telecom S.A., Chile. SUMMARY

15 + years of experience, DataCenter, Security, Customer Service (internal, external), Communications, hardware and software.

Ability to forge and maintain alliances with partners and suppliers.

Solid foundation in negotiating contracts, from service suppliers.

Excellent research, time management, and problem resolution skills.

Flexible and patient under pressure; ability to meet challenges in an ever-changing environment.

Experienced in the development of new technologies for the company (automated services, backup and recovery mostly).

Superior computer and server skills.

CAREER HISTORY

GALLYAS TELECOM S.A.

Santiago, CHILE

EDUCATION DEPARTMENT

Las Cabras, CHILE

Nov 2008 to Nov 2013 IT Analyst

• Implementation of 5 IT labs with 250 workstations in 6 different networks among the city.

• Automated restoration for quickly restoration of workstations.

• Central firewalled solution (GateProtect) for all the networks.

• Beginning of migration to VoIP.

INTERNET CENTER (Launches own private business)

Santiago, CHILE

Feb 2002 to Jul 2008 Manager

• Implementation of a small business directed for a people without direct access to the Internet service.

• Improve the services as necessary without losing the “innovative” focus.

• After six years of successfully operation, the business where close to put focus on other goals.

“His professional performance in this educational unit, has been highly satisfactory, always helpful and willing to solve every issue related to his area and even more.” – Hector San Martín – Head of Education Department, Las Cabras, Chile. ICT Engineer / IT Analyst / Help Desk

Easy going, well educated, helpful and respectful.

Excellent human relationship, leader by nature, strong abilities to manage work groups. Jul 2014 to Mar 2017 IT Manager

• Maintain integrity of DataCenter with automated backups (3-Steps) and hardware and software monitoring.

• Keep 99,9% of operative continuity inside the company.

• Maintain a healthy environment inside the IT department, willing to listen and conciliate different opinions and techniques.

• 24/7 monitoring and availability (shifting hours).

• Keep company relationships with suppliers in shape to get the best of them (prices, services and others). DIEGO LAZO M., Chilean

A-26, Sea Castles, St. James, Jamaica. +187********) *********@*****.***

EDUCATION & TRAINING

REFERENCES

Available upon request or presented at interview

ICT Technician, University of Arts, Science and Communications, IACC, CHILE. ICT Engineer, University of Arts, Science and Communications, IACC, CHILE. Spanish - Native

English - Advanced

SKILLS

HTML Formatting, Fireworks and Dreamweaver (web design) Strong Hardware and integration skills.

Advanced Networking knowledge and design.

Advanced Network Security skills.

Microsoft (Windows all, included Server versions)

Apple (OSX all, other devices)

GateProtect Client Desktop Administration (Firewall) Asterisk like OS.

Nec’s SVxx software administration.

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