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Information Technology Manager

Syracuse, New York, United States
December 28, 2017

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Syracuse, New York 13210

Network & Systems Administrator, Information Technology Analyst 406.239.63.26 Summary

Fully bilingual (French, English) Information technology specialist with over 11 years of successful IT management leadership, I am a qualified systems & network cloud administrator, strategic planner, policy maker with professional work experience in multi-disciplinary corporations. I have honed skills in areas of management and operations that added value to every organization with which I have worked. Skills & Abilities


• MCSE: ( Productivity, Messaging, Communication, Virtualization) July 14 Certified

• MCSA (Windows Server 2012, Windows 8.1) June 14 Certified

• Microsoft Sharepoint Server 2013 July-Aug 14


• CCNA Routing & Switching July 14 Certified

• Wireshark Certified Network Analyst July 14


• Fortinet Certified Network Security Administrator (FCSNA) August 14 Certified

• CCNA Security July 14 Certified

Leadership & Management

• Leadership and Governance during Times of Crisis Workshop, US March 17 Maxwell School


• AMA's 5-Day ''MBA'' Workshop, American Mgt Association, US November 16 American Mgt Assoc

• Transformational Leadership, University of Montana, US (April- July 2016) University of Montana

• COBIT 5 Foundation (ISACA certification), US April 14 Certified

• Project Management Body of Knowledge (PMBOK) Spring 17 Syracuse University Experience

World Bank Group, Washington, US May 1st 2017 – June 17th 2017 Operational ICT Consultant

I was focused on the technical and IT change management streams of the next phase of the pilot project in Education accountability in the Democratic Republic of Congo.

Supported strategic leadership and execution of the change management pillar of this Technical Assistance, which includes sustainable change management processes.

Supported finalization of technical (software) improvements to the platform by providing evaluation and technical advice. BB Lome SA, Lomé, Togo (Castel Group) Heineken partner in africa September 2012 – March 2016 Network and Systems Manager (IT Deputy Manager)

I coordinated, managed and supervised the deployment and the conformity of reliable systems, networks, and telecom solutions.

Deployed remote Disaster Recovery center & new Data Center with VoIP (over 300 IP phones deployed) and video surveillance (more than 40 IP cameras deployed) in 11 sites.

Migrated and virtualized more than 20 stacks of servers from Windows Server 2003/2008 to Windows Server 2012, Microsoft Exchange Server 2010 to Microsoft Exchange Server 2013 with Hyper V with more than 30 automates managed &supervised.

Reorganized the networks according to CISCO standards (deployment of more than 40 switches, deployment of more than 5 Km of Fiber Optic, deployment of more than 7 Km of Twisted pairs). Catholic University of West Africa (CUWA) February 2013 – May 2015 Professor of Microsoft Systems

I was a professor of practice for Microsoft Technologies and networking, preparing students with best practices in company’s production.

Explained and showed in practice Best practices regarding policies, regulations, rules, and procedures;

Conducted workshops on Windows Server 2012 R2 installation and administration (Active Directory management, DHCP, DNS, Data Protection, File Management, troubleshooting, Hyper V, Virtualization, Roles and features installations & functions);

Taught Exchange 2013 Core solutions (Administration, Data Loss Prevention, EAC, Outlook Web App, Role Based Access Control.)


Autorité De Sûreté de l’Aéroport International Gnassingbé Eyadema (ASAIGE) IT Manager April 2012 – September 2012

I managed IT activities and brought technical innovations inboard to secure the airport activities.

Designed and developed procedures and policies for reliable Information System.

Assessed Togo international airport’s security & safety and proposed recommendations and strategic plan for improvements.

Implemented and Managed the airport security and safety’s database and access control across all main locations. IAEC (Groupe BK) September 2011 – August 2012

Professor in Network Administration and Security

I taught practical and basic of networking and computing.

Conducted Workshop with practical training on Network, System & Security administration (hardware & software Firewall back to back, Unified Threat Management and internal staff best practices manners to avoid intrusions.) Direction des Impôts (DGI) now Office Togolais des Recettes (OTR) February 2006 – January 2010 Systems and Network Engineer

I was helpdesk manager and change lead for IT implementation.

Provided user support (troubleshooting Windows servers 2003,2008, user workstations and mobile devices)

Maintained hardware and software for computers in various departments and organized and delivered internal and external training programs in the ICT areas.

Monitored telephones, Internet and specialized lines contracts and Implemented traffic filters using Standard and Extended access-lists.


Maxwell School of Citizenship & Public Affairs at Syracuse University:

• EMPA (Executive Master in Public Administration) (2017) University of Montana : Transformational Leadership (April- July 2016) IAEC-Groupe BK, Lomé-TOGO :

• Bachelor in Business Administratiobn (2011)

• Master in Information Technology (2008)

Ecole des Cadres, Lomé-TOGO:

• Bachelor in Information Technology (2005)


• Fulbright Hubert Humphrey Fellow (2016-17) “ Selected by the Dpt of State for 11 months of Leadership & Management development throughout several universities and international organizations.”

• Awarded by the president of United States and his Government for the successful completion of a one year program of graduate study and professional development at Syracuse University Maxwell School of Citizenship and Public Affairs (2016-2017) Technical Skills Summary

• Msft SQL Server 2005 / 2008 /2012 / 2014/ HyperV/ SaaS/ CRM/ERP

• Software Development (SLDC)/ Delphi/Pascal/HTML/PHP/C++/ C/R

• IT Strategy/ Integration/ Team Leadership/ Team Management

• Microsoft Exchange 2003 / 2007 /2010/2013/ Win Serv Backup

•Data Analysis/ Data Scientist/ Data Mining/ Data Vizualisation

• Project Management/ Business Process Improvement/Agile

• Disaster Recovery/ Data Center/ Business Continuity Plan

• Msft Win Serv 2003 / 2008 / 2012/2016/ WSUS/ VMware

• N-top / Nagios/ Dude/ PRTG / Scrutinizer/ WireShark

• Business Analysis/ System Analysis/ Change Analysis

• Microsoft Office 2003 / 2007 /2010/2013/2016

• Front TMG 2010/Fortigate 60 C/Kerio/Juniper


• 1- Sewa AGBODJAN/240-***-****/ Analyst/ FHI 360 Family Health International

• 2-Panawe BATANADO/678-***-****/ Principal Software Analyst/ Manhattan Associates

• 3-Margaret LANE/315-***-****/ Director, Exec Education Programs/Maxwell School SU

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