Human Resources Management

M D

**** ******* ******, **********, ** ***** • Home: 412-***-**** • Cell: 412-***-**** • ******.**@*****.***

Professional Summary

Business professional seeking to extend career in human resources. Skilled in training staff and

establishing rapport with vendors. Self-motivated with exceptional communication and computer

capabilities.

Skills

Confidentially Highly detail-oriented

Society for Human Resource Management Creative problem solver

Education

Master of Science: Human Resources, 2017

Walden University - Minneapolis, MN

Bachelor of Science: Business Management, 2009

Robert Morris University - Moon, PA

Associate of Science: Business Management, 2006

Community College of Allegheny County - Allegheny Campus - Pittsburgh, PA

Work History

Consumer Assistant, 2017 to Current

Factual Data – Pittsburgh, PA

Facilitate training of current and new staff to take on additional job duties.

Provide staffing and management support in 35% of daily activities.

Counsel with management on updating department training.

Improve daily productivity by upgrading procedural processes and work flow by 10%.

Consumer Assistance Representative, 2014 to 2017

CBCInnovis – Pittsburgh, PA

Tracked 80% to 90% consumer and customer information which resulted in efficiently updating

other business units' contact information.

Answered an average of 30 to 45 calls per day by addressing consumer inquiries, solving problems

and providing solutions to colleagues' questions.

Quality Assurance Associate, 2013 to 2014

CBC Companies – Pittsburgh, PA

Critically examined data collected for lending institutions to ensure factual and valid information

through quality control.

Briefed department management on written operational procedures and policies to minimize

compliance risks and other data breaches.

Employment Verification Specialist, 06/2012 to 07/2013

DataVerify – Pittsburgh, PA

Retrieved personnel and income records from borrowers' Accounting and Human Resources

departments to assist financial institutions in making lending decisions.

Educated employers on how to effectively and efficiently complete income verifications.

Employment Verification Specialist, 03/2012 to 06/2012

J Croyle & Associates Inc via DataVerify – Pittsburgh, PA

Attained income and employment data from borrowers' employers to aid financial institutions to

make lending decisions.

Coached employers on how to effectively and efficiently complete income verifications.

Security Officer, 11/2004 to 03/2012

AlliedBarton Security Services – Pittsburgh, PA

Oversaw 3 to 5 security officers in monitoring high volumes of employee, customer, and visitor

traffic during peak and off peak hours and days.

Screened central alarm systems for fire, intrusion, and duress alarms and responded when needed.

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